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Service Support Jobs in Indiana (NOW HIRING)

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Customer Service Call Support

Indianapolis, IN · On-site

$16.25 - $20.75/hr

Customer Service Call Support Location : Indianapolis, IN Skill Required / Desired Amount of Experience High school diploma or GED. Required Strong customer service related experience, preferably in ...

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Service Support information

What is a service support?

A Service Support role involves assisting customers or clients by resolving issues, answering queries, and ensuring smooth operation of services. Service Support professionals may work in IT, customer service, or technical support, depending on the industry. They often handle troubleshooting, provide information, and escalate complex problems to specialized teams. The goal is to maintain high customer satisfaction by delivering prompt and efficient support. Strong communication skills and a problem-solving attitude are essential for this role.

How does a service support professional typically collaborate with other departments to resolve customer issues?

Service Support professionals frequently act as a bridge between customers and internal teams such as technical support, sales, and operations. When they receive complex inquiries or service requests, they coordinate with the respective departments to gather information, escalate issues, and ensure timely resolution. Effective communication and documentation are essential, as Service Support staff must update all parties involved and follow up to verify that customer needs are fully addressed. This collaborative environment helps ensure a positive customer experience and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a service support professional, and why are they important?

To thrive as a Service Support professional, you need strong problem-solving abilities, customer service skills, and often a background in IT or business administration. Familiarity with ticketing systems like ServiceNow, CRM tools, and basic troubleshooting platforms is typically required. Excellent communication, patience, and teamwork are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of support processes.

What is the difference between Service Support vs Customer Service Representative?

AspectService SupportCustomer Service Representative
Required CredentialsTypically technical certifications or training in product/service supportCustomer service or communication skills, sometimes basic certifications
Work EnvironmentTechnical settings, call centers, on-site supportCall centers, retail, office environments
Employer & Industry UsageTech, manufacturing, telecom industriesRetail, hospitality, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingHandling customer inquiries, service satisfaction

Service Support roles focus on technical assistance, troubleshooting, and resolving product or service issues, often requiring specialized certifications. Customer Service Representatives primarily handle customer inquiries, complaints, and service requests, emphasizing communication skills. While both roles involve assisting customers, Service Support is more technical, whereas Customer Service Representatives focus on customer relations and satisfaction.

Service Support jobs near you
Infographic showing various Service Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Product Service Support Technician - Temporary

Greenfield, IN • On-site

Inotiv
Scientific Research and Development Services • 201 - 500 employees
Learn more about Inotivexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Inotiv rating

8.6

Company rating: 8.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

We are seeking a temporary Product Service Support Technician to join our dynamic team! This position is responsible for supporting and facilitating the day-to-day care of animals in the assigned facility.
Monday - Friday: Day Hours - rotating weekends
Temporary 2 - 4-month assignment
Responsibilities:
  • Cleaning and/or changing animal cages and associated equipment
  • Assist with animal enrichment
  • Supporting deliveries from both internal and external sources
  • Stocking, rotating, and storing supplies
  • Construction of various transport boxes
  • Use of loading and transporting equipment (e.g., carts, pallet truck, etc)
  • Supporting the transport and dispatch of animal shipments, samples, equipment and consumables.
  • Providing general housekeeping and waste removal to ensure a clean and safe environment
  • Providing weekend and or holiday cover as needed.
  • Operating decontamination and sanitation equipment as needed
  • Other duties as assigned

To be successful in this role, this position requires the Product Service Support Technician brings:
  • Able to perform repetitive tasks efficiently
  • Ability to follow sterile entry procedures and maintain neat, clean, and safe conditions
  • Ability to follow detailed procedures
  • Skills to accurately record, calculate, and maintain detailed records
  • Able to work as a team member
  • English communication - reading, writing and oral
  • Must be at least 18 years of age

#LI-Onsite #LI-MP1
*This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range will adjust along with the level of the role to match the person's relevant experience and/or education level.
Inotiv is a growing contemporary drug discovery and development company where we "Play to Win" in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There's an opportunity for everyone at all phases of a career, each individual's unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people's lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world.
Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more!
Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

What Inotiv employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Inotiv

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

201 - 500 Employees

Headquarters location

West Lafayette, IN, US

Year founded

1974

Social media

Twitter

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