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Service Representative Associate Jobs in Fort Wayne, IN

Circle K

Customer Service Representative

Auburn, IN

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Garrett, IN

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Garrett, IN

$14.75 - $20/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K Stores, Inc.

Customer Service Representative

IN · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Auburn, IN

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K Stores, Inc.

Customer Service Representative

IN · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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All JobsService Representative Associate JobsService Representative Associate Jobs in Fort Wayne, IN

Service Representative Associate information

See Fort Wayne, IN salary details

$9

$22

$40

How much do service representative associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for service representative associate in Fort Wayne, IN is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.66 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Service Representative Associate (CSR) is typically considered a good entry-level position because it requires basic communication and customer service skills, often with minimal prior experience. It provides opportunities to develop interpersonal, problem-solving, and technical skills that can lead to advancement within customer service or related fields.

Is a CSA job stressful?

A Service Representative Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance targets. The level of stress varies depending on the work environment, workload, and communication skills required, but it often involves managing multiple tasks and maintaining professionalism under pressure.

What job makes $10,000 a month without a degree?

A Service Representative Associate typically does not earn $10,000 a month without specialized skills or experience. High earnings in customer service roles are usually associated with management, sales commissions, or specialized industries, and reaching such income levels often requires advanced skills, certifications, or a combination of experience and performance-based incentives.

What is the difference between Service Representative Associate vs Customer Service Representative?

AspectService Representative AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, banking, healthcare settingsCall centers, retail stores, banks, healthcare facilities
Employer & Industry UsageCommon in retail, banking, healthcare, telecomWidespread across customer-facing industries
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched as a similar customer service role

Service Representative Associates and Customer Service Representatives share similar roles in assisting customers, often working in call centers or retail environments. The main difference lies in job titles used by employers, with Service Representative Associate sometimes indicating a slightly junior or support-focused position. Both roles require comparable skills and certifications, making them interchangeable in many contexts.

What is the job description of a service associate?

A Service Representative Associate is responsible for assisting customers with inquiries, processing transactions, and resolving issues related to products or services. They often work in retail, banking, or customer service environments, utilizing communication skills and company systems to ensure customer satisfaction.
What cities near Fort Wayne, IN are hiring for Service Representative Associate jobs? Cities near Fort Wayne, IN with the most Service Representative Associate job openings:
Service Representative Associate jobs near you
Customer Services Account Representative Associate

Customer Services Account Representative Associate

American Electric Power

Wayne, IN • On-site

Full-time

Posted 2 days ago

American Electric Power rating

8.7

Company rating: 8.7 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

7th of 50 rated energy and utility

Job description

Job Posting End Date
06-21-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The position serves as the primary field customer relations resource for residential and commercial customers within an assigned territory. This role supports a territory that may include approximately 40,000 to 60,000 accounts, depending on customer density and other factors. The position is designed for someone who is eager to learn, comfortable working with technology and new systems, and interested in building a long-term foundation within the company. Under close supervision and guidance, this associate will respond to customer and public inquiries, support customer needs in the office and field, and proactively promote company marketing programs, products, and information. The role offers growth potential, but is not intended as an immediate senior-level position.
Job Description
What you'll do:
Essential Job Functions & Tasks
  • Financial Responsibility - Demonstrate a basic understanding of rates and tariffs to provide billing explanations, billing options, and tariff analysis to support customer needs. Assist in identifying revenue and growth opportunities, monitor customer delinquencies to help reduce charged-off accounts, support billing corrections, and maintain accurate reporting records.
  • Technical Expertise - Develop entry-level knowledge of the distribution electrical system. Provide customers with service reliability and power quality explanations and become familiar with meter technologies and their applications.
  • Energy Management - Assist customers with the effective and economical use of electric energy, including energy management tariffs. Meet with assigned customers to promote products and initiatives that support company strategic goals and provide business-related coordination or assistance as needed. Build working knowledge of residential and business energy efficiency programs and proactively market them. Partner with energy efficiency program managers and implementation contractors. Attend meetings, seminars, webinars, trade shows, and community events to strengthen knowledge and support marketing efforts.
  • Customer Relationship Management - Serve as a company point of contact for customers in the assigned area under the guidance of more experienced employees. Support the needs of larger accounts and municipalities as needed, while understanding how to balance customer and company needs. Use a customer experience mindset, engage in community involvement within the territory, and primarily support residential and small commercial customers. This role is initially office-based, with field customer visits as needed.
  • Problem Solving and Initiative - Develop problem-solving skills and coordinate customer concerns with internal departments under the guidance of higher-level employees. Investigate, resolve, and document customer issues and complaints in a timely manner while maintaining compliance with Utility Commission guidelines. Apply basic analysis techniques to evaluate high bill complaints and provide reasonable explanations. Help customers identify solutions, including energy-efficient equipment and practices. Assist other departments with access issues and support Engineering with new service requirements, including load estimation, contract acquisition, and customer liaison support.
  • Communication Skills - Represent the company professionally at all times. Communicate effectively, both orally and in writing, with internal and external customers. Maintain strong documentation skills and working knowledge of Microsoft Word and Microsoft Office products. Develop comfort in representing the company to customers and internal stakeholders, demonstrate the ability to deliver effective oral presentations to groups, and assist with special projects as needed.

What we're looking for:
Education requirements are listed below:
  • Bachelor's degree in Business, Communications, Engineering, Management, or another Human Relations or Marketing-related field; or
  • Associate degree in one of the listed areas with a minimum of 3 years of customer contact experience and knowledge of field activities related to the technical aspects of customer services and distribution operations; or
  • High school diploma or GED with a minimum of 4 years of customer contact experience and knowledge of field activities related to the technical aspects of customer services and distribution operations.

Work Experience requirement listed below:
  • Must have working knowledge of field activities related to the technical aspects of customer services and electrical distribution operations and construction.
  • Required License(s)/Certification(s) are listed below: Must possess a current Driver license.

Other preferences:
  • Comfortable learning new technology, software, and systems
  • Interest in a growth-oriented role with long-term potential
  • Open to starting in an associate-level position and building knowledge over time
  • Willingness to learn the company and grow into the role
  • Strong communication and problem-solving skills
  • Ability to establish and maintain effective internal and external business relationships
  • Proficiency in Microsoft Office products
  • Current driver's license required
  • Willing to perform on-site investigations in various terrain and weather conditions
  • Physical demand level: Sedentary
  • Open to a role that is initially office-based, with field interaction as needed

What you'll get:
Base Salary from $52,488-$65,610/year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
#LI-Onsite
#AEPCareers
Compensation Data
Compensation Grade:
SP20-004
Compensation Range:
$54,063.00 - $67,579.00
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

What American Electric Power employees say

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About American Electric Power

Sourced by ZipRecruiter

AEP Energy is a certified competitive retail electricity and natural gas supply provider. We proudly serve residential, small business and commercial and industrial customers. AEP Energy has over 100 years of industry experience with backing from our parent company, American Electric Power (AEP). AEP is one of the largest electric energy companies in the United States and ranked 204 of the Fortune 500.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1906

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