Service Program Manager Jobs in Canton, GA (NOW HIRING)

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Reporting to the Director of Program Management, Americas, the Program Manager leads multiple strategic, mid-to-large-scale initiatives from intake and definition through delivery, transition, and operational readiness. This role is accountable for execution discipline, stakeholder alignment, risk mitigation, financial oversight, and clear executive communication across complex customer and internal delivery programs.

• Lead delivery of multiple strategic programs, ensuring outcomes are achieved on time, within budget, and aligned to business and customer objectives.
• Own executive‑level escalation management by proactively identifying, communicating, and resolving critical project, commercial, customer, and operational issues.
• Serve as a primary interface with sponsors, stakeholders, customers, and delivery teams to define objectives, align expectations, and maintain accountability.
• Define project goals, scope, governance, team roles, and responsibilities across each phase of delivery.
• Manage weekly execution plans, project assignments, milestones, dependencies, and progress against cost, schedule, scope, and quality commitments.
• Lead change control by assessing impact, facilitating governance decisions, and ensuring approved changes are clearly communicated and controlled.
• Maintain financial discipline through forecasting, budget management, variance analysis, and corrective action planning.
• Continuously identify, qualify, and track risks and issues, including mitigation plans, contingency actions, ownership, and executive visibility.
• Identify resource needs early and communicate requirements clearly to ensure programs are staffed with the right skills at the right time.
• Manage internal and external stakeholder communications, ensuring appropriate cadence, transparency, and alignment across sponsors, customers, delivery teams, and support organizations.
• Support commercial discussions, scope definition, effort estimation, Statements of Work, and business case development.
• Leverage delivery insights and customer feedback to improve customer satisfaction, identify growth opportunities, and support account strategy.
• Promote consistent use of project management standards, tools, processes, and delivery governance across project teams.

• Extensive project or program management experience.
• Proven experience leading technical and non‑technical resources across cross‑functional delivery teams.
• Demonstrated experience identifying action items, tasks, dependencies, and activities, and tracking them through completion.
• Experience defining, implementing, and continuously improving standards, processes, and procedures using industry best practices such as PMI or CMMI.
• Experience building project budgets based on work breakdown structures, resource plans, and delivery commitments.

• Working knowledge of cloud platforms including AWS, Azure, and GCP.
• Understanding of SaaS, PaaS, and IaaS delivery models.
• Familiarity with cloud architecture, networking, identity management, and integration patterns.
• Experience managing cross‑functional architecture, infrastructure, and application delivery teams.

• Experience managing cloud providers, system integrators, external integration partners, and third‑party vendors.
• Ability to negotiate priorities, resolve cross‑organizational dependencies, and maintain delivery alignment across internal and external teams.

• Experience planning production cutovers, go‑live activities, and operational readiness.
• Experience transitioning delivered projects into sustainable support and service operations models.
• Understanding of SLA management, incident management, and service operations practices.

• Experience presenting program status, risks, issues, financials, and mitigation plans to executive stakeholders.
• Experience leading steering committees, governance forums, and customer‑facing executive reviews.
• Experience managing senior client relationships, including C‑level stakeholders.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities.
• Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
• *Specific benefits may vary by location.

Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

• Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives.
• Additionally, we emphasise sustainability through volunteering time off and donation matching.
• Champion inclusion through multiple employee networks and cultural initiatives.
• Invest heavily in career and skills development.
• Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.

We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you’re a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services.

We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future.

Our career development isn’t just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance.

We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area.

Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth. With us, you can grow, innovate, and make a real impact.

At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture.

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