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Service Operations Support Jobs in Washington, DC

Maersk Company Limited

Operations Support

Washington, DC · On-site

$21 - $22/hr

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update ...

NVVA

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to ...

The Patriot Group

Operations Support Specialist

Herndon, VA · On-site

$53K - $71K/yr

Operations Support Specialist Position Type: Full-Time, Exempt or 1099 Contractor Work Location ... services by combining security and risk management disciplines with a special operations and ...

NVVA

Operations Support Specialist

Sterling, VA · On-site

$15 - $17/hr

This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to ...

CACI International

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

Operations Support Specialist CACI is seeking a skilled and motivated Operations Support Specialist ... Ensure all operational reporting is completed in accordance with service level agreements and ...

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Service Operations Support information

See Washington, DC salary details

$15

$29

$40

How much do service operations support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service operations support in Washington, DC is $29.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $35.67 per hour, depending on experience, location, and employer.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
Service Operations Support jobs near you

Operations Support

Maersk Company Limited

Annapolis Junction, MD • On-site

$21 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Maersk rating

6.8

Company rating: 6.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

244th of 362 rated logistics

Job description

Operations Support Joppatowne

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

We are seeking an Operations Support in Joppatowne.

Job Summary:

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions:
  1. Answer incoming calls and provide excellent customer service to all callers
  2. Monitor and respond to customer inquiries received through email
  3. Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
  4. Track, trace, enter, and update shipments
  5. Data Entry
  6. Assist and support Pilot stations and cartage agents
  7. Master outside customer applications
  8. Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
  9. Perform other duties as assigned
Skills/Competencies:
  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and online tools
  • Ability to multitask
  • Excellent organizational skills with emphasis on detail

Company Benefits:

  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more!

Pay Range: $21.00 - $22.00 per hour

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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