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Service Operations Support Jobs in Washington, DC

TruTeam

Operations Support Specialist

Glen Burnie, MD

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys ... Previous experience in administrative services or other related fields. * Detail-oriented with the ...

TruTeam

Operations Support Specialist

Glen Burnie, MD · On-site

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys ... Previous experience in administrative services or other related fields. * Detail-oriented with the ...

Topbuild

Operations Support Specialist

Glen Burnie, MD · On-site

$13 - $30/hr

Your Responsibilities Searching for an energetic operational support professional who enjoys ... Previous experience in administrative services or other related fields. * Detail-oriented with the ...

Maximus

Operations Support Center Lead

Annapolis, MD · On-site

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7 Job ... an Operations Support Center, Helpdesk/ServiceDesk, Call Center OR equivalent experience in ...

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Service Operations Support information

See Washington, DC salary details

$15

$29

$40

How much do service operations support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for service operations support in Washington, DC is $29.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $35.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

What job makes $10,000 a month without a degree?

In service operations support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or management responsibilities. While some high-level support or consulting positions can reach this income level, most such roles demand industry knowledge, certifications, or leadership duties rather than formal degrees alone.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are popular job titles related to Service Operations Support jobs in Washington, DC? For Service Operations Support jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Washington, DC look for? The top searched job categories for Service Operations Support jobs in Washington, DC are:
Service Operations Support jobs near you
Operations Support Temporary

Operations Support Temporary

Upper Occoquan Service Authority

Centreville, VA • On-site

$20 - $23/hr

Temporary

Posted 11 days ago

Job description

Description
TEMPORARY
Operations Support (Temporary)
Water Quality Division
Hourly Rate: $20-$23
(Assignment: Temporary position, up to thirty weeks, possible ext.)
Open: February 19, 2026, ? Close Date: Until filled ? Start Date: ASAP
RESPONSIBILITIES
The Operations Support Temporary Hire is responsible for performing tasks from simple and repetitive to more challenging and difficult. Assignments are performed independently as well as in conjunction with other employees and may involve tasks to be learned on the job. Works on Operations Support (O/S) crew to perform manual labor installing, repairing and maintaining wastewater treatment plant infrastructure. Work is mainly performed under the guidance of the O/S Manager, who assigns work and checks completion. The Temporary Hire receives supervision from the O/S Manager, O/S Assistant Manager, and other employees.
Must be able to handle physical requirements of position to include extensive walking, bending, stooping, climbing of stairs and ladders, lifting and carrying of up to 75 pounds. Must be able to follow verbal instructions and complete assigned tasks with intermittent supervision. Follow all safety rules and regulations and practices preventive safety measures. Ability to work in a dusty environment with exposure to hot, cold, or rainy weather. Ability to safely and effectively operate in a fast-paced production environment. Must have a positive attitude.
EDUCATION & TRAINING
Completion of high school or a GED is required. General knowledge of occupational hazards and necessary safety precautions applicable to maintenance and repair work.
Training will be provided!
ADDITIONAL INFORMATION
This position is considered Full-Time, Temporary and does not offer UOSA benefits and/or paid holidays. Possession of a vehicle operator's license valid in the Commonwealth of Virginia is desirable. Approximately 40 hours per week, days of the week and hours are flexible.
The vacancy notice does not imply that these are the only duties, including essential duties, to be performed in the position.
All employment offers are contingent upon the successful completion of a pre-employment drug screen, physical and background check paid by UOSA.
In order to be fully considered for the position, all applicants must submit a complete online application along with an updated resume via the UOSA website: Uosa.org/Careers > Candidate Profile
Requirements
UOSA is an equal opportunity employer. EOE

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