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Service Operations Support Jobs in Waltham, MA (NOW HIRING)

Renovo Solutions

Sr. Operations Support Specialist

Boston, MA · On-site

$55K - $75K/yr

Summary The Sr. Operations Support Specialist is assigned full time on-site to a specific resident ... Coordinates and monitors till completion outside vendor services provided to account. Escalates ...

Renovo Solutions

Sr. Operations Support Specialist

Boston, MA · On-site

$55K - $75K/yr

Summary The Sr. Operations Support Specialist is assigned full time on-site to a specific resident ... Coordinates and monitors till completion outside vendor services provided to account. Escalates ...

Intuvie

Technical Operations Support Intern

Natick, MA · On-site

$19 - $20/hr

Non-exempt GENERAL SUMMARY Under limited supervision and general guidelines, the Technical Operations Support Intern will aid the Operations team across various tasks between the Service and Shipping ...

Intuvie

Technical Operations Support Intern

Natick, MA · On-site

$19 - $20/hr

Non-exempt GENERAL SUMMARY Under limited supervision and general guidelines, the Technical Operations Support Intern will aid the Operations team across various tasks between the Service and Shipping ...

BlackTree Technical Group, Inc.

Be Seen First

IT Operations Support Technician

Waltham, MA · On-site

$35 - $45/hr

IT Service Operations Technician (Contract) - Tier 2 Support The IT Service Operations team provides world-class technical assistance and support for employees. As an IT Hardware Technician, you'll ...

Robert Reiser & Co, Inc.

Service Manager

Canton, MA · On-site

Service Operations Support: * Assist the Regional Service Manager in the daily oversight and coordination of all field service activities within the region. * Oversee the efficient dispatch and ...

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Service Operations Support information

See Waltham, MA salary details

$15

$28

$38

How much do service operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service operations support in Waltham, MA is $28.07, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $33.99 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities near Waltham, MA are hiring for Service Operations Support jobs?

Cities near Waltham, MA with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Waltham, MA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,391 per year, or $28.1 per hour.

Manager, Americas Client Service Operations

Wellington Management Company

Boston, MA • On-site

$145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About Us
Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.
About the Role
Based in Boston, the Manager, Americas Client Service Operations will be part of the global Client Service Operations (CSO) team. This role is within the larger Client Operations group, which aims to foster a robust risk culture while enhancing our global support model to provide excellent service to both internal and external stakeholders. The Manager will play a central role supporting the Americas Institutional and Americas Wealth business lines, working closely with Client Platform, Global Operations, Trading, Portfolio Implementation, and the broader infrastructure platform to deliver best-in-class operational support and solutions.
The Manager, US Client Operations, is a strategic leader responsible for overseeing the delivery of exceptional client service across the organization. This role ensures operational excellence, consistency and scalability while continuously enhancing the client experience. The Manager has line management responsibilities for operational servicing personnel in the region, leads cross-functional initiatives, oversees our third-party vendor relationships, and partners with regional leaders to establish a unified global service model. With a focus on technology enablement, process improvement, performance management, and client satisfaction, this role is critical to driving retention and long-term growth. The ideal candidate will be driven, possess strong people, transformation and project management skills, with the ability to communicate effectively at all levels of seniority.
KEY RESPONSIBILITIES
  • Lead and manage the US CSO team, including daily operational support, issue resolution, and ongoing client communications.
  • Partner with regional client operations leaders to build and maintain a consistent global client servicing model, ensuring alignment on standards, processes, and best practices
  • Drive transformation initiatives that are aligned to the firm's overall strategic roadmap
  • Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure excellence in client support.
  • Develop and implement scalable processes that enhance the client experience while improving internal efficiency.
  • Analyze trends in client issues and feedback to inform product and process improvements.
  • Collaborate with cross-functional leaders (Client Platform, Investment Platform, Infrastructure Platform) to resolve complex client challenges, anticipate evolving needs, and deliver scalable, client-centric outcomes.
  • Mentor and develop a high-performing, client-focused team.
  • Manage budgets and relationships with third-party providers to ensure quality, compliance, and alignment with client service standards.
  • Serve as a senior point of escalation for high-impact client concerns.

REQUIREMENTS
  • 10+ years of experience in client operations, investment operations, or related field, with at least 5 years in a leadership role.
  • Proven success building and scaling teams in a fast-paced environment.
  • Proven track record of leading transformation and continuous improvement efforts, including redesigning processes, improving service models, and driving measurable efficiency and client experience gains.
  • Excellent organizational, communication, and leadership skills.
  • Strong analytical and problem-solving abilities.
  • Experience managing third-party service providers or outsourced teams, including contract oversight, SLA adherence, and performance reviews.

Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.
As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMWTalentOperations@wellington.com.
At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry. We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is:
USD 120,000 - 225,000
This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.
Base salary is only one component of Wellington's total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)
We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.

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