Service Operations Support Jobs in Kennewick, WA

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices.  ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management.  We help forward thinking clients solve problems and improve operations. 
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. 
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.  Learn More About ProSidian Consulting at www.ProSidian.com.

ProSidian Seeks a Operations and Training Technical Support Specialist headquartered near Richland, WA 99319 to support an engagement for the DOE Office of River Protection (ORP) - an independent office at the DOE Site in eastern Washington state with the exclusive focus of remediating and solving the DOE's tank cleanup challenges. ORP's mission is to protect the Columbia River by safely cleaning up radioactive and chemical waste contained in underground storage tanks located at the DOE Site. 

The ProSidian Engagement Team Members work to provide Site Technical Support Services assistance including technical support services in environmental remediation, and related technical and administrative program management support expertise and assistance in carrying out responsibilities to plan, direct and oversee design, construction, environmental remediation, cleanup and operation of government facilities to support ORP at Hanford in the Eastern Washington (Tri-Cities - Kennewick | Pasco | Richland) Area

Operations and Training Technical Support Specialist Candidates shall work to support requirements for ORP Site Technical Support Services and provide Operations and Training Technical Support Services in support OBO The United States Department of Energy, Office of River Protection (ORP) Waste Treatment Operations Division at the Hanford Site. The Department of Energy (DOE) Office of River Protection requires operations, maintenance, and training programs oversight for the Waste Treatment and Immobilization Project (DOE- WTP) and Waste Treatment Operations - Commissioning, Maintenance and Operations Division (COD).  Services Operations and Training Technical Support aligns with DOE  General Support Services to support the following scope:

--- Oversight of operations procedure and procedure development programs to include the following: Standard Operating Manuals; Alarm Response Procedures; Abnormal Operating Procedures; and Emergency Operating Procedures.

--- Oversight of contractor activities to prepare for and operate the WTP including: a) Procedures are established; b) Individuals are appropriately qualified; c) Staffing is adequate and allocated appropriately; and d) Systems can adequately support operations.

--- Coordination of identified issues with ORP engineering, regulatory, and other support staff

--- Assessment report and technical report writing; and

--- Work shall be conducted at the Department of Energy - WTP Site located in the 200 East area of the Hanford Site located out or Richland, WA.

DELIVERABLES - Deliverables shall be accomplished in accordance with the directions provided by the COD Director. All deliverables will be processed through the COD Project Lead prior to internal and/or external publication and availability.

• Participation in weekly coordination meetings;
• Document oversight to identify compliance deviations and improvement opportunities that were observed in accordance with ORP management system procedures;
• Oversight of procedure program development as well as execution of operations procedures and philosophy;
• Participate on Integrated Project Teams (IPT) as requested;
• Perform physical inspection walkdowns of the plant to ensure proper care and custody of equipment and to ensure the equipment will support operations;
• Identify barriers to safe operations
• Identify adverse conditions and opportunities for improvement with contractor activities; and
• Perform and document program reviews.

QUALIFICATION REQUIREMENTS

• Experience directly interfacing with client senior management;
• Knowledge of program and project management practices, policies, and procedures;
• Excellent writing and communication skills;
• Experience supporting programs and projects with analysis, tracking, monitoring, assessment, review and coordination;
• Comprehensive, professional knowledge of engineering principles and fundamentals;
• A significant experience in MS Word, MS PowerPoint, MS Excel and other MS Office tools;

The ProSidian Operations and Training Technical Support Specialist shall maintain proficiencies in the following via periodic training: a) HGET; b) WTP Site access; c) Computerized Maintenance Management System; d) Smart Plant Foundation and Smart Plant for Operations; e) WTP site qualifications including LO/TO; and f) Radworker training at a level to allow full facility access once the training is required.

Knowledge of the following DOE Orders/Standards: a) DOE O 422.1, Conduct of Operations; b) DOE O 433.1B, Maintenance Management Program for DOE Nuclear Facilities; and c) DOE O 426.2 Training, Qualification, and Certification Requirements

Experience overseeing or performing operations, maintenance, training programs or processes in a nuclear facility; and

Must be a U.S. Citizen.

The Operations and Training Technical Support Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

QUALITY ASSURANCE REQUIREMENT: All work performed under this task order must be in compliance with the requirements set by the ORP Quality Assurance Program Description (MGT-PM-PL-04 R4).

TRAVEL:  Occasional travel may be required to attend meetings, events, site visits, or other training requirements.  Travel is coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.

LOCATION:  Work shall be conducted at or in proximity to Richland, WA 99319

• U.S.  Citizenship Required - You must be a United States Citizen
• Excellent oral and written communication skills (This employer participates in the e-Verify program)
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a "Facility Access Authorization" (also referred to as an "Employment Authorization") by the USG's designated Security Office.
• Other Requirements and Conditions of Employment Apply
• May be required to complete a Financial Disclosure Statement
• Must be able to submit to and qualify for varying levels of background investigative requirements, up to a Top Secret or DOE "Q" clearance.

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

• Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership - ability to guide and lead colleagues on projects and initiatives
• Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation - persistent in pursuit of quality and optimal client and company solutions
• Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization - ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools -  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-...