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Service Operations Support Jobs in Washington (NOW HIRING)

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7 Job ... an Operations Support Center, Helpdesk/ServiceDesk, Call Center OR equivalent experience in ...

Operations Support Specialist Jobs

Sterling, VA · On-site

$51K - $68K/yr

Operations Support Specialist CACI is seeking a skilled and motivated Operations Support Specialist ... Ensure all operational reporting is completed in accordance with service level agreements and ...

Showing results 41-60

Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Washington are hiring for Service Operations Support jobs?

Cities in Washington with the most Service Operations Support job openings:

Infographic showing various Service Operations Support job openings in Washington as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Business Operations Support Specialist

Washington, DC

Technology Service Corporation (TSC)
Guided Missile and Space Vehicle Manufacturing • 201 - 500 employees

$58K - $78K/yr

Full-time

Medical, Retirement, PTO

Posted 18 days ago


Job description

TSC is seeking a highly motivated and detail-oriented Operations Support Specialist to support our customer in Washington, DC. The ideal candidate will support procurement, inventory and logistics management for electronic components, RF equipment, communications technology and other materials needed for operational success. This individual works closely with leadership and other team members to ensure the mission continues on schedule to meet customer demands and requirements, ensuring all parties have the right materials when needed to carry out critical-mission success.

You will have the opportunity to work with different organizations, vendors, military and government personnel to support mission success across many fields of focus, to include the following:

  • Logistics & Material Support; prepare, distribute and track materials and equipment going to field teams and customers.
  • Coordinate shipping, receiving and transportation of materials to customer and project sites.
  • Assist in planning for upcoming projects and needs to ensure materials are readily available.
  • Inventory Management; maintain, organize and keep accurate records of inventory for customer equipment, electronic components, RF equipment, hardware and system parts.
  • Track stock levels and proactively order items as needed to prevent shortages.
  • Ensure proper storage, labeling and handling of all inventory items to support team members for more effective and efficient operations.
  • Procurement & Vendor Management: Source and purchase materials such as components, tools and various equipment from approved vendors to meet operational needs.
  • Coordinate with various suppliers and vendors to ensure timely delivery and resolve supply chain issues.
  • Maintain accurate documentation to include packing slips, receipts and government documents.
  • Documentation & Reporting: Maintain accurate records for all work supported within supply chain, inventory and operations support, to include assisting technicians and engineers when needed.
  • Generate and share reports with team members on stock levels, usage, shortages, etc.
  • Ensure that operational support is meeting compliance and government policies & standards.
  • Work closely with technicians and engineers to understand technical needs and performance of components and equipment.
  • Communicate effectively with leadership, sponsors, vendors and suppliers to relay procurement updates, delays, logistical challenges and critical issues.
  • Support a fast-paced, team-oriented environment to meet and resolve unexpected challenges.

Required Qualifications:

  • Bachelor's degree in business, operations, manufacturing, supply chain, logistics or a related field or equivalent military experience and 5 or more years of proven experience supporting business processes and program success within inventory management, procurement or logistics (preferably in a technical environment).
  • US Citizenship with a current secret level clearance and the ability to obtain and maintain a TS/SCI level clearance.
  • Strong organizational and time-management skills.
  • Proficient with data analysis, spreadsheets and presenting information to customers.
  • Excellent interpersonal and communication skills, able to interact effectively with customers and peers.
  • Demonstrated ability to work effectively in a high-stress, high-speed environment.
  • Must have a "go-getter" mentality and willingness to adapt and learn new skills to wear many hats when needed (i.e. supporting technicians and engineers at customer sites).
  • Ability to lift and/or move 50 pounds.

Preferred Qualifications:

  • Background in a technical field, supporting electronic components, RF or communications systems.
  • Familiarity with supply chain management or enterprise-level software (ERP, MRP, Sharepoint, etc.)
  • Knowledge of procurement processes and vendor management across government or military fields.

TSC Benefits:

TSC offers a stable work environment, a competitive salary, and a comprehensive benefit package; including ESOP participation, 401k Plan, Flexible Work Schedules, Tuition Reimbursement, Co-Sponsored Health Plan, Paid Leave and much more.

Applying to TSC:

Employment at TSC is contingent upon the successful completion of a comprehensive background check, security investigation, and a drug screening.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.