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Service Operations Manager Jobs in Palmer, AK (NOW HIRING)

Akima, LLC

Operations Manager

Anchorage, AK · On-site

The Operations Manager oversees all site operations related to the receipt, inspection, processing ... Ensure proper segregation, classification, and handling of serviceable/unserviceable or hazardous ...

Victor Sierra Aviation

Operations Manager

Palmer, AK · On-site

With over 50 years of combined experience, the team is committed to delivering superior parts with exceptional, old-fashioned customer service. THE OPPORTUNITY As Operations Manager, you'll play a ...

Victor Sierra Aviation

Operations Manager

Palmer, AK · On-site

With over 50 years of combined experience, the team is committed to delivering superior parts with exceptional, old-fashioned customer service. THE OPPORTUNITY As Operations Manager, you'll play a ...

olt

Terminal Operations Manager

Anchorage, AK · On-site

The Role The Terminal Operations Manager is responsible for leading the overall performance of Odyssey's Soldotna terminal, including daily operations, safety, service execution, cost control, team ...

olt

Terminal Operations Manager

Anchorage, AK · On-site

The Role The Terminal Operations Manager is responsible for leading the overall performance of Odyssey's Soldotna terminal, including daily operations, safety, service execution, cost control, team ...

Liquor Stores USA

Mgr Store Operations

Eagle River, AK · On-site

$25 - $30/hr

The Store Operations Manager plays a critical leadership role, focused on inventory management ... Ensure adherence to all health, safety, alcohol service, and labor regulations * Maintain employee ...

Waste Connections

Operations Supervisor

Anchorage, AK · On-site

$80K - $85K/yr

WCN) is more than just the premier waste services company in North America - we're a place where ... level management within 1-3 years. Ready to lead with purpose? Apply now and become part of a ...

Waste Connections Inc

Operations Supervisor

Anchorage, AK · On-site

$80K - $85K/yr

WCN) is more than just the premier waste services company in North America - we're a place where ... level management within 1-3 years. Ready to lead with purpose? Apply now and become part of a ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Palmer, AK

Service Operations Manager information

See Palmer, AK salary details

$35K

$77.6K

$129.3K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Palmer, AK is $77,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Palmer, AK?

For Service Operations Manager jobs in Palmer, AK, the most frequently searched job titles are:

What cities near Palmer, AK are hiring for Service Operations Manager jobs?

Cities near Palmer, AK with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Palmer, AK as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,614 per year, or $37.3 per hour.

Operations Manager

Akima, LLC

Anchorage, AK • On-site

Full-time

Retirement

Posted 28 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 450 rated engineering

Job description

AGL is looking for an Operations Manager to work in Anchorage, AK. To join our team of outstanding professionals, apply today!
The Operations Manager oversees all site operations related to the receipt, inspection, processing, and turn-in of military equipment in support of a U.S. Army contract. This role is critical to ensuring accountability, compliance with government regulations, and efficient handling of government property during turn-in or retrograde operations.
Responsibilities
Site & Operational Management:
  • Manage all aspects of equipment turn-in operations in accordance with contract requirements, Army regulations, and supply/logistics directives.
  • Coordinate workflows for receiving, inspecting, documenting, and preparing military equipment for turn-in (e.g., to DLA Disposition Services or other DoD entities).
  • Ensure proper segregation, classification, and handling of serviceable/unserviceable or hazardous materials.

Government Property Accountability:
  • Enforce 100% accountability of all equipment received and processed.
  • Ensure compliance with Army supply policies (e.g., AR 735-5, AR 710-2) and property book procedures.
  • Work with the Army's GCSS-Army, G-Army, or other automated logistics systems for turn-in documentation and tracking.

Personnel & Team Leadership:
  • Supervise a team of logistics technicians, warehouse staff, forklift operators, and quality control personnel.
  • Provide task direction, training, scheduling, and performance monitoring.
  • Ensure all team members follow safety protocols and Army site regulations.

Compliance & Safety:
  • Maintain compliance with Army, DoD, OSHA, and environmental regulations related to property handling and disposal.
  • Conduct risk assessments and ensure PPE, material handling equipment (MHE), and procedures meet all safety standards.

Reporting & Communication:
  • Prepare and submit daily/weekly reports on turn-in volumes, processing timelines, and discrepancies.
  • Liaise with Army PBOs, Supply Support Activity (SSA) personnel, CORs, and other government representatives.
  • Maintain documentation and records in accordance with contract and audit requirements.

Continuous Improvement:
  • Identify bottlenecks and implement process improvements to increase operational efficiency.
  • Utilize lean logistics or 5S principles to improve throughput, reduce errors, and enhance workplace organization.

Physical Requirements & Work Environment:
  • Must be able to lift up to 50 lbs. and perform routine standing, walking, bending, and reaching tasks in warehouse and field environments. Must also meet all physical requirements necessary to perform assigned duties, including working in extreme heat or cold, high, or low humidity, blowing sand and dust, confined spaces, heights, and other inclement weather conditions. This position involves working both indoors and outdoors, periodic overtime, and exposure to heat, dust, cold, and adverse weather conditions.

Qualifications
  • Education: Bachelor's degree in Logistics, Business, or related field preferred (or equivalent military/civilian experience).
  • Experience: Minimum 5 years in logistics or supply chain management, with 2+ years in a supervisory or management role.
  • Prior experience with military supply systems and equipment turn-in operations is highly preferred.
  • Knowledge of GCSS-Army, FEDLOG, DLA Disposition Services procedures, and Army equipment classifications (LIN/NICN/NSN).
  • Strong understanding of DA PAM 710-2-1, AR 735-5, AR 710-2, and applicable FAR/DFARS clauses.
  • Excellent leadership, communication, and organizational skills.
  • Proficiency in MS Office Suite and logistics software/systems.
  • Must have a REAL ID.
  • Must have a valid driver's license with proof of vehicle insurance.
  • Must be able to obtain and maintain a Common Access Card (CAC).
  • Must be able to obtain Tier1/ NACI (Public trust) background eligibility.
  • Employees may be required to perform other duties as assigned.

Job ID
2026-24771
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Logistics (AGL), an Akima company, is not just another operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations.
As an AGL employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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