ZipRecruiter

Log In

1

Service Operations Manager Jobs in Ledyard Center, CT

Nordson Corporation

Manager, Operations

Norwich, CT · On-site

Job Summary The Production Manager leads daily factory operations with a strong focus on safety ... customer service. * Able to quickly identify and correct flow issues within responsible ...

Zebra Technologies

Supervisor, Operations

Carolina, RI · On-site

$76K - $114K/yr

What We're Looking For: Manages the day-to-day execution of Zebra's field repair operations ... Evaluates service requests, diagnoses complex issues, and performs physical/mechanical repairs ...

Cargill

Operations Superintendent

North Kingstown, RI · On-site

... service customers, and retailers with a complete range of innovative ingredients and branded ... Lead and develop a team, coach and make decisions related to talent management, hiring, performance ...

Cargill

Operations Superintendent

North Kingstown, RI · On-site

... service customers, and retailers with a complete range of innovative ingredients and branded ... Lead and develop a team, coach and make decisions related to talent management, hiring, performance ...

Cargill

Operations Superintendent

North Kingstown, RI · On-site

... service customers, and retailers with a complete range of innovative ingredients and branded ... Lead and develop a team, coach and make decisions related to talent management, hiring, performance ...

Sarah, INC

Birth to Three Team Manager

Norwich, CT · On-site

Job Type Full-time Description Assist the Regional Operations Manager to manage, guide and ... Direct and coordinate the overall operations of KIDSTEPS services in assigned geographical area to ...

Texas Roadhouse

Service Manager

New London, CT · On-site

$5.2K/mo

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is ...

Texas Roadhouse

Service Manager

New London, CT · On-site

$5.2K/mo

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is ...

Solstice at Groton

Culinary Services Manager

Groton, CT

$65K/yr

... Manager to lead all kitchen and dining operations within our independent senior living community ... This is a hands‑on cooking role responsible for daily meal preparation, food service operations ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ledyard Center, CT

Service Operations Manager information

See Ledyard Center, CT salary details

$34.1K

$75.6K

$125.9K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Ledyard Center, CT is $75,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $91,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Ledyard Center, CT are hiring for Service Operations Manager jobs?

Cities near Ledyard Center, CT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ledyard Center, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,563 per year, or $36.3 per hour.

Manager, Operations

Nordson Corporation

Norwich, CT • On-site

Full-time

Re-posted 11 days ago

Nordson Medical rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Nordson EFD, a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The Production Manager leads daily factory operations with a strong focus on safety, quality, delivery, and cost. Utilizing the Nordson Business System (NBS Next) and cellular manufacturing principles, this role drives efficiency, flow, and capacity to exceed customer expectations. This role drives engagement in the organization's safety vision-Journey to Zero, the Production Manager quickly addresses issues, implements countermeasures, and fosters a high-performance, customer-focused team culture.
Essential Job Duties and Responsibilities
  • Oversees daily operations of the production team, facility teams and planner, promoting a strong safety culture through the Journey to Zero program.

  • Manages labor and resources to meet daily production goals and quality standards while controlling costs.

  • Demonstrates strong talent management ability, hires, coaches, and develops team members to build engagement and high-performing teams.

  • Promotes continuous improvement culture by holding regular team meetings to address challenges and implement solutions.

  • Plans and implements improvement projects to boost customer satisfaction, manufacturing efficiency, and profitability.

  • Supports financial goals by working with direct reports and the Operations Director on budgeting, capital planning, cost analysis opportunities, and manufacturing productivity for assigned product lines.

  • Enhances customer satisfaction through strong collaboration with support functions and customer service.

  • Able to quickly identify and correct flow issues within responsible manufacturing site. Leading continuous improvement projects resulting in through-put improvements, shorter lead times, cost reductions and productivity gains across all assembly product lines.

  • Encourages ownermindset accountability by enforcing standardized work and safety compliance.

  • Builds a positive, motivated team culture through clear and purposeful leadership.

  • Maintains a results-driven focus on building and sustaining high-performance teams.

  • Brings energy and passion to leading a customer-focused manufacturing environment.

  • Anticipates problems and proactively leads the team to solve them collaboratively.

  • Perform other duties and responsibilities as assigned.

Education and Experience Requirements
  • Bachelor's Degree in Industrial Technology, Business, Engineering or other related field required.

  • Minimum of 5 - 7 years of professional experience in a manufacturing or operations leadership role is required

  • Proficiency in all MS Office applications, including Microsoft Excel, Word, PowerPoint, and Outlook is required.

  • Experience with an ERP platform(SAP) strongly preferred.

  • Experience with injection molding automated assembly equipment and manual product assembly is preferred.

  • Experience working in a Lean Manufacturing or ISO Certified company preferred

Preferred Skills and Abilities
  • Remains calm under pressure; Strong decision-making skills in response to high pressure situations.

  • Proven change agent: skill with enabling change, strong influencing abilities particularly with frontline teams.

  • Excellent verbal and written communication skills and ability to interact with individuals at all levels of the organization.

  • Ability to establish and maintain high level relationships with suppliers.

  • Proven ability to implement process management, value stream execution, and continuous improvement activities.

  • Strong verbal and written communications skills.

  • Demonstrated results with Kanban processes and implementation strategies

Working Conditions and Physical Demands
PHYSICAL DEMANDS:
The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Employee may be required to remain stationary, stand, sit and/or bend frequently or for extended periods of time.

  • Employee will frequently be required to actively listen and exchange verbal and written information.

  • Employee may be required to observe and assess information received via computer.

WORK ENVIRONMENT:
The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Must have reliable, appropriate transportation.

Travel Required
None
#LI-NS1
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson EFD
Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

What Nordson Medical employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply