ZipRecruiter

Log In

1

Service Operations Manager Jobs in Bethany, CT (NOW HIRING)

Arbor Lodging

Operations Manager

Wallingford, CT · On-site

$61K - $66K/yr

Our service ethos is proactive and holistic, fostering an environment where guests feel truly ... The Operations Manager works with the General Manager to oversee day-to-day operations in the hotel.

New

Vector Media

Operations Manager

Cromwell, CT · On-site

$62K - $67K/yr

Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data ... The Operations Manager will report to the National Operations Manager. This position is responsible ...

Vector Media

Operations Manager

Cromwell, CT · On-site

$62K - $67K/yr

Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data ... The Operations Manager will report to the National Operations Manager. This position is responsible ...

New

Vector Media

Operations Manager

Cromwell, CT · On-site

$62K - $67K/yr

Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data ... The Operations Manager will report to the National Operations Manager. This position is responsible ...

New

Vector Media

Operations Manager

Cromwell, CT · On-site

$63 - $68/hr

Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data ... The Operations Manager will report to the National Operations Manager. This position is responsible ...

New

Waterford Group Llc

Operations Manager

Milford, CT · On-site

$70 - $95/hr

Providing excellent customer service by being readily available to and approachable for all guests ... Operations Manager who combines meticulous professionalism with a friendly, welcoming, and ...

New

Raising Cane's

Operations Manager

Milford, CT

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

$25 - $26.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Milford, CT · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Waterbury, CT · On-site

$25.50 - $26.75/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Michaels Stores

Operations Manager

Brookfield, CT · On-site

$17.75 - $23.10/hr

Store - DANBURY, CT Lead the operational processes to deliver sales and profits while protecting ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

Michaels Stores, Inc.

Operations Manager

Brookfield, CT · On-site

$17.75 - $23.10/hr

Store - DANBURY, CT Lead the operational processes to deliver sales and profits while protecting ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Bethany, CT

Service Operations Manager information

See Bethany, CT salary details

$35.7K

$79.1K

$131.8K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Bethany, CT is $79,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Bethany, CT are hiring for Service Operations Manager jobs?

Cities near Bethany, CT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Bethany, CT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,118 per year, or $38 per hour.

Operations Manager

Arbor Lodging

Wallingford, CT • On-site

$61K - $66K/yr

Full-time

Retirement

Posted yesterday

New

Job description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.


Summary:

The Operations Manager works with the General Manager to oversee day-to-day operations in the hotel. They supervise every aspect of the hotel to ensure smooth operations and maximum profit. The Operations Manager focuses on guest and associate satisfaction, expense control, and product quality. 

Duties & Responsibilities:

  • Responsible for developing and maintaining practices and procedures to ensure accurate and timely financial statements.
  • Fully responsible for aspects of all departments within the hotel.
  • Supports and works with all department heads of hotel.
  • Ensures the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conducts regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback/RSTS feedback and action taken for service recovery, and any staff issues. 
  • Ensures SOP implementation in all departments and checks the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
  • Monitors the requests of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers etc).
  • Randomly inspects stores to check the stock in hand (quality, par stock levels, expiry, etc.).
  • Inspects all departments with their respective Managers for SOP implementation, cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
  • Assesses and reviews customer satisfaction and service recovery process.
  • Identifies staff learning needs and assists with development.
  • Monitors and maintains operations & overhead cost in order to maintain maximum revenue for the organization.
  • The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.


Requirements:

Qualifications:

  • Minimum 3 to 4 years work experience in a hotel. Management experience is preferred but not required.
  • Excellent revenue management skills; experience with budgets.
  • P&L's and forecasting is preferred, but not required.
  • Works with colleagues to share skills, knowledge, resources, and networks.
  • Highly focused.
  • Excellent communication skills.
  • Motivated and professional in appearance and presentation.
  • Ability to lift up to 40 lbs. with or without reasonable accommodation.


Benefits:

  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available


Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.


Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.