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Service Operations Manager Medical Device Company Jobs

Airspace

Enterprise Account Manager (Medical Device)

OR · Remote

$100K - $120K/yr

Service Execution & Escalation Management: * Coordinate with Operations, DriverOps, and Support ... Excited to join a high-growth and evolving company that is disrupting an industry. * Comfortable ...

HIRE-IQ

Sales Manager - Medical Device

Orlando, FL · On-site

$75K - $100K/yr

HIRE-IQ is recruiting a full-time Sales Manager for a well-established medical device company. The ... Collaborate closely with marketing, customer service, and commercial development teams to drive ...

Sentec

Medical Device Service Technician

Lincoln, RI · On-site

Collaborate with Engineering, Quality, and Operations to resolve issues and improve performance ... Meaningful work in a rapidly growing company with opportunity for advancement * Directly influence ...

Willborn

Service Operations Manager

Lubbock, TX · On-site

$70K - $85K/yr

As our Service Operations Manager , you'll lead the charge in making sure every service call is ... Medical, Dental, and Vision Insurance with multiple plan options. * Company-Paid Life Insurance ...

Crown Medical, Inc.

Medical Device Rep

Austin, TX · On-site

$82K - $113K/yr

We are a fully integrated company with internal resources dedicated to the development and ... Ability to effectively manage a physician-based customer base * Skills to communicate clinically ...

New

Spherion Staffing Corporation

Be Seen First

Medical Device Assembler

Milpitas, CA · On-site

$25 - $27/hr

We are seeking a Medical Device Assembler to support the build and integration of capital medical ... Company Description We're a national recruiting and staffing enterprise that blends the resources ...

STEM Talent Solutions

Be Seen First

Service Operations Manager

Cincinnati, OH · On-site

$115K - $145K/yr

Standardize service processes, reporting, and documentation to support a scalable operation ... Strong leadership, communication, and cross-functional collaboration skills Company Description We ...

SlingShot Connections

Be Seen First

Medical Device Assembler

San Clemente, CA · On-site

$20.25 - $22.27/hr

Work under direction from management or engineering staff with direct oversight * Other duties as ... Strong work ethic, team collaboration, and willingness to learn Company Description SlingShot ...

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Service Operations Manager Medical Device Company information

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$35.5K

$78.6K

$131K

How much do service operations manager medical device company jobs pay per year?

As of Jun 24, 2026, the average yearly pay for service operations manager medical device company in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a Service Operations Manager do in a medical device company?

A Service Operations Manager in a medical device company is responsible for overseeing the installation, maintenance, and repair of medical devices. They manage service teams, coordinate customer support, and ensure compliance with industry regulations and quality standards. Their goal is to maximize device uptime and customer satisfaction by streamlining service processes, training staff, and implementing best practices. Additionally, they often collaborate with other departments to address technical issues and improve service delivery.

What are the key skills and qualifications needed to thrive as a Service Operations Manager at a medical device company, and why are they important?

To thrive as a Service Operations Manager at a medical device company, you need expertise in operations management, technical service processes, and regulatory compliance, often backed by a bachelor's degree in engineering or a related field. Familiarity with CRM systems, service management software, and knowledge of FDA or ISO regulatory standards is typically required. Strong leadership, problem-solving abilities, and effective communication help drive team performance and ensure customer satisfaction. These skills and qualities are crucial to maintain high service quality, regulatory adherence, and operational efficiency in a highly regulated industry.

How does a Service Operations Manager in a medical device company typically collaborate with cross-functional teams to improve service delivery?

As a Service Operations Manager in a medical device company, you will regularly work with teams such as engineering, regulatory affairs, and sales to ensure high-quality service delivery. This often involves coordinating with technical support to resolve customer issues, collaborating with product development teams to relay feedback from service experiences, and working with regulatory teams to ensure compliance with healthcare standards. Effective communication and project management skills are essential, as you may also lead initiatives to streamline service processes or introduce new service offerings. Building strong relationships across departments is key to driving continuous improvement and customer satisfaction.
Infographic showing various Service Operations Manager Medical Device Company job openings in the United States as of June 2026, with employment types broken down into 21% Full Time, 5% Part Time, 5% Temporary, 68% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
Enterprise Account Manager (Medical Device)

Enterprise Account Manager (Medical Device)

Airspace

OR • Remote

$100K - $120K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Role Overview

The Account Manager - (Medical Device) is a senior, customer-facing role within Airspace's Healthcare Revenue organization, responsible for the day-to-day management, execution, and growth of a defined portfolio of enterprise Medical Device customers. They report to the Director, Enterprise Sales and Account Management. 

This role serves as the primary owner of ongoing customer experience, the primary champion of the Airspace's operational execution to support our customers, and a facilitator of general hygiene across assigned accounts. They play a critical role in expanding existing relationships, identifying growth opportunities, and ensuring customers realize consistent value from Airspace's services while serving as the connective tissue between customers and Airspace's internal teams.

This role requires strong judgment, executive communication skills, operational rigor, and the ability to manage complex enterprise relationships.

Key Activities

Execution of Account Strategy and Support

    • Serve as primary day-to-day point of contact for assigned enterprise customers.
    • Partners with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms and then drives the execution of said strategies.
    • Executes rhythm of business customer-facing and internal motions (ad preps materials) to drive account strategies and service excellence for their assigned accounts.
    • Deploys GTM S&O, and CBO, where needed to aid in best-in-class creation of materials and narratives to clients
    • Build trusted relationships with customer operational and commercial stakeholders.
    • Maintain deep understanding of customer clinical workflows, distribution models, and service expectations.
    • Represent Airspace with executive presence, logistics / MD expertise, and confidence in all customer interactions.
    • Maintain best-in-class account documentation, stakeholder maps, and service context; provide regular, concise, proactive updates to Sales leadership (from Director, Enterprise Sales and Account Management, to SVP, to MD to CEO) on account health, risks, and opportunities.

Service Execution & Escalation Management:

    • Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues (typically not at the order-level, but sometimes may be).
    • Communicate clearly and professionally with customers during incidents.

Onboarding & Launch Execution

    • Travel to customer sites for new logo onboardings and major expansions when needed.
    • Support onboarding planning in partnership with Director, Enterprise Sales and Account Management, SVP, and Operations.
    • Own the operational execution and adoption of all approved expansions.
    • Ensure customer training, documentation, and readiness activities are completed
  • Revenue and Margin Stewardship
    • Drive revenue and margin performance for assigned accounts.
    • Monitor volume trends, pricing behavior, and margin performance.
    • Partner with Pricing, Finance, and Director, Enterprise Sales and Account Management to mitigate margin risk and support sustainable growth.
    • Surface and shape expansion opportunities with Director, Enterprise Sales and SVP (new regions, service types, dedicated fleets, on-demand usage).
    • Execute rollout and adoption of new services or lanes.
 Required Experience & Profile
  • 5-10+ years of enterprise account management or customer success experience or equivalent experience at a Med Device or similar healthcare company serving in a logistics / supply chain role.
  • Experience supporting large, complex B2B customers.
  • Strong skillset with excel, business intelligence tools (looker power BI, etc), and slides
  • Experience working with data to drive service improvements cross functionally
  • Strong operational acumen and problem-solving skills.
  • Comfortable managing escalations and difficult conversations.
  • Operate with high ownership, urgency, and accountability
  • Maintain a strong point of view on what "excellent" looks like and actively drive toward it.
  • Deploys growth-mindset in everything they do and is eager for feedback.
  • Excited to join a high-growth and evolving company that is disrupting an industry.
  • Comfortable working with high accountability at a distributed, highly remote company with remote customers and daily interactions
  • Experience in healthcare, medical device, logistics, or regulated environments preferred.
  • Location and travel:
    • Location: US
    • Travel: Willing to travel 30% and spike at times up to 50% in a given period.

Salary and Compensation: $100K - $120K annual salary with a quarterly bonus opportunity

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