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Service Operations Engineer Jobs (NOW HIRING)

Verra Mobility

Operations Engineer

Mesa, AZ · On-site

$69K - $93.30K/yr

Service Excellence: Ensure engineering solutions support SLA compliance and help operations teams deliver consistent, high-quality service. * Continuous Improvement: Identify opportunities for ...

JANUS Research Group

Operations Engineer

Aurora, CO

$70K - $80K/yr

This role supports system design, engineering and integration, engineering services, information technology professional services, and continuous operational support, all focused on advancing methods ...

JANUS Research Group

Operations Engineer

Aurora, CO · On-site

$70K - $80K/yr

This role supports system design, engineering and integration, engineering services, information technology professional services, and continuous operational support, all focused on advancing methods ...

Anthem Engineering

DevOps Engineer

Chantilly, VA

$54 - $74/hr

DevOps Engineer Location: Chantilly VA We are looking for a DevOps Engineer with experience in ... Work with site reliability engineers to ensure the continuous delivery of services within ...

Anthem Engineering

DevOps Engineer

Chantilly, VA · On-site

$54 - $74/hr

DevOps Engineer Location: Chantilly VA We are looking for a DevOps Engineer with experience in ... Work with site reliability engineers to ensure the continuous delivery of services within ...

Anthem Engineering

DevOps Engineer

Chantilly, VA · On-site

$54 - $74/hr

DevOps Engineer Location: Chantilly VA We are looking for a DevOps Engineer with experience in ... Work with site reliability engineers to ensure the continuous delivery of services within ...

Ascension Federal Services Inc.

DevOps Engineer

Orlando, FL · Hybrid

$49.25 - $67.50/hr

... s Engineer Location: Orlando, FL, 32801-Hybrid We are seeking a highly skilled DevOps Engineer to join our team. The ideal candidate will have experience in software development, system ...

BASF Catalysts

Operations Engineer

Seneca, SC

$56.50K - $76.50K/yr

... services with its precious metals trading and recycling offering. With a focus on circular ... As an Operations Engineer, Refinery Hydrometallurgical Operations , you will LEAD by.

New

BASF Catalysts

Operations Engineer

Seneca, SC · On-site

$56.50K - $76.50K/yr

... services with its precious metals trading and recycling offering. With a focus on circular ... As an Operations Engineer, Refinery Hydrometallurgical Operations , you will LEAD by.

TIER4 GROUP

Devops Engineer

Atlanta, GA

$50.75 - $69.50/hr

... services to propagate software across multiple environments, deployment automation, and deployment workflow management and implement running integration test suits. · Configuration management DevOps ...

Wolters Kluwer

Lead DevOps Engineer

Tampa, FL

$49.75 - $68.25/hr

... s Engineer, you will be responsible for leading the design and implementation of the infrastructure ... You will work closely with the application development teams to ensure that our services and ...

Wolters Kluwer

Lead DevOps Engineer

Minneapolis, MN

$55 - $75.50/hr

... s Engineer, you will be responsible for leading the design and implementation of the infrastructure ... You will work closely with the application development teams to ensure that our services and ...

Wolters Kluwer

Lead DevOps Engineer

Kennesaw, GA

$48.75 - $66.75/hr

... s Engineer, you will be responsible for leading the design and implementation of the infrastructure ... You will work closely with the application development teams to ensure that our services and ...

Wolters Kluwer

Lead DevOps Engineer

Coppell, TX

$48.75 - $66.75/hr

... s Engineer, you will be responsible for leading the design and implementation of the infrastructure ... You will work closely with the application development teams to ensure that our services and ...

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How much do service operations engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for service operations engineer in the United States is $85,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Engineer, and why are they important?

To thrive as a Service Operations Engineer, you need a solid understanding of IT infrastructure, troubleshooting, and incident management, typically supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Nagios or Splunk), ticketing systems (such as ServiceNow), and relevant certifications (e.g., ITIL, CompTIA) is often required. Strong problem-solving abilities, effective communication, and a proactive approach to teamwork are standout soft skills for this role. These competencies ensure efficient service delivery, rapid incident resolution, and high system reliability in dynamic IT environments.

What are some common challenges faced by Service Operations Engineers and how can they be managed on the job?

Service Operations Engineers often encounter challenges such as managing urgent incidents, balancing multiple priorities, and ensuring minimal downtime for critical services. To manage these effectively, it's important to develop strong troubleshooting skills, maintain clear communication with both technical and non-technical teams, and follow established incident management protocols. Building robust documentation and collaborating closely with development and support teams can also help streamline operations and resolve issues more efficiently.

What are Service Operations Engineers?

Service Operations Engineers are IT professionals responsible for maintaining, monitoring, and improving the performance and reliability of an organization’s services and systems. They handle incident responses, troubleshoot technical issues, and ensure high availability of critical infrastructure. Their work often involves collaborating with other engineering teams to deploy updates, automate processes, and optimize service delivery. This role is crucial for minimizing downtime and ensuring a seamless experience for end users.
More about Service Operations Engineer jobs
What cities are hiring for Service Operations Engineer jobs? Cities with the most Service Operations Engineer job openings:
What job categories do people searching Service Operations Engineer jobs look for? The top searched job categories for Service Operations Engineer jobs are:
Service Operations Engineer jobs near you
Infographic showing various Service Operations Engineer job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $85,029 per year, or $40.9 per hour.
Operations Engineer

Operations Engineer

Verra Mobility

Mesa, AZ • On-site

$69K - $93.30K/yr

Full-time

Posted 8 days ago

Verra Mobility rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

266th of 425 rated business services

Job description

Position Overview:
This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.
The Operations Engineer is a key member of the Verra Command Center (VCC) engineering team, focused on building, integrating, automating, and supporting platforms that ensure the reliability, scalability, and operational stability of roadside operations and supporting IT infrastructure. This role emphasizes system integrations, platform development, infrastructure administration, and advanced scripting to reduce manual effort, improve operational efficiency, and maintain high system availability.
The Operations Engineer partners closely with Operations Technicians, VCC Technical Leadership, Infrastructure teams, and other Verra Engineering groups to ensure seamless integration between engineering solutions, enterprise IT systems, and day-to-day operations. This position plays a critical role in enabling the VCC to achieve service excellence by developing automation, enhancing monitoring capabilities, troubleshooting complex infrastructure issues, and ensuring roadside products, servers, and supporting platforms operate at peak performance.
Essential Responsibilities:
  • Systems Integration & Development: Design, develop, and implement integration solutions across multiple platforms, ensuring data, workflows, and monitoring tools interoperate seamlessly.
  • Automation & Scripting: Build and maintain automation tools using Python, PowerShell, C++, other scripting languages and GitHub (revision control) to reduce manual work, improve accuracy, and streamline troubleshooting.
  • Windows Server & Infrastructure Administration: Administer, maintain, and troubleshoot Windows Server environments, including server performance, system services, patching, Active Directory integrations, Group Policy management, and infrastructure reliability. Support virtualization platforms and enterprise infrastructure components as needed.
  • IT Systems Troubleshooting & Support:Perform advanced troubleshooting across servers, applications, databases, networking, storage, and enterprise systems to identify root causes and restore service quickly. Support escalated operational and infrastructure incidents in a 24x7x365 environment.
  • Collaboration with Operations Teams: Work closely with Operations Technicians and Supervisors to understand frontline needs, translating them into scalable engineering solutions that improve uptime and service quality.
  • Platform Reliability: Develop and maintain monitoring, alerting, and diagnostic tools that ensure roadside equipment and supporting platforms run at peak efficiency.
  • Project Engineering: Lead and contribute to engineering initiatives, including platform rollouts, API integrations, and system upgrades, ensuring projects are completed on schedule and aligned with business goals.
  • Service Excellence: Ensure engineering solutions support SLA compliance and help operations teams deliver consistent, high-quality service.
  • Continuous Improvement: Identify opportunities for improved efficiency in system monitoring, incident resolution, and configuration management; design and implement solutions that scale.
  • Documentation & Knowledge Sharing: Develop detailed documentation, runbooks, and training materials to ensure engineering solutions can be adopted and maintained effectively by operations teams.
  • Cross-Team Participation: Engage in agile ceremonies (daily stand-ups, backlog refinement, sprint planning) to align engineering deliverables with operational needs and company objectives.
  • Incident Support & Escalation: Provide advanced technical support for complex incidents, collaborating with operations teams to resolve issues quickly and permanently

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience.
  • Minimum of 5-7 years of experience in system integration, platform development, or operations engineering.
  • Experience administering and troubleshooting Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, IIS, patch management, and server performance tuning.
  • Experience with virtualization technologies such as VMware or Hyper-V is preferred
  • Strong proficiency in Python, Java, C++, PowerShell, and other scripting languages for automation, with hands-on experience in GitHub-based development workflows.
  • Experience with Oracle and SQL Server databases for integration, data analysis, and troubleshooting.
  • Demonstrated experience with APIs, system integrations, and automation frameworks.
  • Experience developing web-based applications and working with load balancers is a plus.
  • Strong understanding of enterprise IT infrastructure, including networking fundamentals, storage systems, system monitoring platforms, and endpoint/server troubleshooting.
  • Experience developing web-based applications and working with load balancers is a plus
  • Experience with enterprise monitoring and logging tools such as SolarWinds, PRTG, Splunk, SCOM, or similar platforms is preferred.
  • Preferred experience with CI/CD pipelines and deployment practices.
  • Familiarity with cloud platforms (Azure, AWS, or GCP) and their integration with enterprise applications.
  • Proven ability to design and implement tools that improve operational performance, monitoring, and troubleshooting.
  • Strong collaborative skills with experience working closely with operations teams, translating operational needs into engineering solutions.
  • Advanced skills with Microsoft Suite (Excel, Word, PowerPoint), with preferred experience in Power BI, Visio, and Outlook.
  • Agile/Scrum certification (Scrum Master, Product Owner, or Scrum Fundamentals) is preferred.
  • Excellent problem-solving, communication, and decision-making skills with the ability to work in a fast-paced, 24x7x365 environment.
  • Successful completion of the Nlets fingerprinting background assessment.

Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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