Service Operations Coordinator Jobs in Whitby, ON

As a Provider Operations Coordinator, you will:

• Triage the provider support inbox and Slack channel - routing inquiries to the right owner and responding directly as needed

• Coordinate new providers through the onboarding process end-to-end

• Support our provider quality and feedback loop - tracking themes by provider and delivering targeted education using pre-approved templates

• Provide administrative support for mass provider communications, coordinating content drafting and shipping through HubSpot

• Support weekly KPI monitoring across specialties and jurisdictions, presenting weekly KPIs to the provider team

• Support the setup of new specialties on our platform, troubleshoot configuration issues, and manage the pool of providers for each specialty

• Run the monthly regulatory scan - tracking changes to healthcare laws and regulations across the provinces and territories Maple operates in, so we stay compliant as the landscape shifts

In your first 90 days, you'll orient to the team, the platform, and our core tools (HubSpot, Intercom, and our internal admin platform) - building a working understanding of Maple's provider network and the three Provider Network Operations pillars. You'll build day-to-day working relationships with the provider team, key cross-functional partners, and providers themselves through inbox and onboarding interactions. You'll take ownership of triaging the provider inbox and Slack channels - learning who to route what to - and start supporting recurring work like weekly KPI pulls ahead of team huddles and the monthly regulatory scan.

Over your first 12-18 months, you'll deliver consistent, high-quality execution across our recurring operational scope. You'll maintain strong response and resolution times on the provider inbox, support the onboarding of new providers joining the network, and consistently deliver mass communications and admin support without details slipping. You'll become competent in specialty configuration on the backend, deliver reliable weekly KPIs and monthly regulatory scans, and start connecting dots across the three pillars - spotting where team members are working on shared tasks and facilitating collaboration.

• An undergraduate degree in business, commerce, health administration, communications, or a related field, plus 1-2 years of experience - including internships - in a coordinator, administrator, or operations support role

• A high degree of organization - you can manage a high volume of manual admin tasks meticulously and keep multiple moving parts on track without letting things slip

• A proactive, "over-communicative" internal communication style - you keep partners in the loop, flag issues early, and make it easy for the team to know where things stand

• Strong written communication skills - you can respond to inbound inquiries clearly, warmly, and professionally

• Strong prioritization skills - you can juggle inbox triage, onboarding queues, KPI pulls, and ad-hoc requests, and know when to escalate versus resolve

• A collaborative, service-oriented mindset - you enjoy being the link between teams and workstreams

We recognise our people's health is everything. That's why we take care of them.

• Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind-and your loved ones-matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

• Job type: New role, full-time

• Hiring manager: Manager, Provider Network Operations

• Location: Hybrid, 225 Richmond Street West, Toronto

• Start date: September 2026

• Vacation: 3 weeks

• Pay range: $50,000-$55,000

Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.