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Service Operations Coordinator Jobs in Bridgeview, IL

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team ... During this high-volume time, your ability to provide thoughtful, personalized service will help ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team ... During this high-volume time, your ability to provide thoughtful, personalized service will help ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team ... During this high-volume time, your ability to provide thoughtful, personalized service will help ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team ... During this high-volume time, your ability to provide thoughtful, personalized service will help ...

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All JobsService Operations JobsService Operations Coordinator JobsService Operations Coordinator Jobs in Bridgeview, IL

Service Operations Coordinator information

See Bridgeview, IL salary details

$14

$25

$38

How much do service operations coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service operations coordinator in Bridgeview, IL is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $28.46 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Coordinator vs Customer Service Representative?

AspectService Operations CoordinatorCustomer Service Representative
Primary RoleOversees service delivery processes, manages operational workflows, and coordinates between teams to ensure service quality.Handles customer inquiries, provides support, and resolves issues directly with clients.
Required SkillsOperational management, communication, problem-solving, and organizational skills.Customer communication, problem resolution, patience, and product knowledge.
Work EnvironmentOffice setting, cross-departmental collaboration, often involved in planning and process improvement.Call centers, retail, or online support environments focused on direct customer interaction.
Common CertificationsCustomer service certifications, project management, or operations-related credentials.Customer service certifications, communication skills training.

The Service Operations Coordinator focuses on managing service processes and ensuring operational efficiency, while the Customer Service Representative primarily interacts directly with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities within the service industry.

How much do service operations coordinators make in the US?

Service operations coordinators in the US typically earn an average salary ranging from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What does a service operations coordinator do?

A service operations coordinator manages and oversees daily service delivery processes to ensure efficiency and customer satisfaction. They coordinate between teams, monitor performance metrics, and may use tools like CRM or service management software to streamline operations and resolve issues promptly.

What cities near Bridgeview, IL are hiring for Service Operations Coordinator jobs?

Cities near Bridgeview, IL with the most Service Operations Coordinator job openings:

Service Operations Coordinator jobs near you

Operations Coordinator RN - Bluhm Cardiovascular Institute

Northwestern Memorial Healthcare

Chicago, IL • On-site

$38.50/hr

Full-time

Retirement

Re-posted 4 days ago

Key responsibilities

  • Supervise and direct the office's front-line clinical and clerical staff.

  • Assist with managing providers' schedules, coordinate staff scheduling, and allocate resources to optimize patient care and staff productivity.

  • Oversee daily office operations, including cash management, data accuracy, supply management, and ensuring service excellence.

Northwestern Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

136th of 898 rated healthcare providers

Job description

Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Operations Coordinator Nurse at the Bluhm Cardiovascular Institute provides operational and supervisory support for the outpatient clinic located on Galter 19. This role partners closely with leadership to oversee daily operations and support more than 90 clinical team members across General Cardiology, Interventional Cardiology, Cardiac Surgery, Heart Failure, Vascular Surgery, Electrophysiology, the Device Clinic, and the Anticoagulation/Infusion Clinic.
This position offers a consistent weekday schedule with no nights, weekends, holidays, or on-call responsibilities. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM.
The Operations Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Operations Coordinator, Nurse participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. S/he supervises and personally provides nursing care in the practice.
The Operations Coordinator Nurse will be responsible for supervising the daily operations of practice site(s), supervising clinical and administrative support personnel, coordinating provider schedules, manage practice collections, ensure service excellence and perform service recovery as necessary.
Position manages workload distribution and prioritization of tasks. Responsible for front-line communication with staff to receive and provide feedback regarding quality and productivity. Position may perform staff work in assigned areas of responsibility when not conducting coordinator function.
Responsibilities:
  • Supervise and direct the office's front-line clinical and clerical staff.
  • Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
  • Oversee and direct day to day office operations within budget guidelines.
  • Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
  • Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
  • Ensure that service excellence is delivered and perform service recovery whenever necessary.
  • Manage office and medical surgical supplies within budget
  • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
  • Conduct office staff meetings on a regular basis.
  • Attend and actively participate in manager/supervisor meetings.
  • Ensure that patient dignity and confidentiality are maintained at all times.
  • Additional Functions
    • Review and approve automated time reports for accuracy.
    • Develop tools to support staff and enhance efficiency.
    • Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one to one coaching and mentoring.
    • Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc)
    • Monitor daily transaction activity to ensure compliance with procedures.
    • Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
    • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
    • Develop and implement policies and procedures as needed to support the practice.
    • Complete other duties as assigned.

Qualifications
Required
  • Bachelors degree or equivalent work experience
  • Minimum of three years work experience in a medical or related business
  • Comprehension of insurance plans including HMO,PPO, POS, commercial, Medicare, Medicaid
  • Solid understanding of patient flow in a medical office
  • Leadership experience
  • Working knowledge of medical software, Word and Excel
  • Experience managing daily cash activity and reconciling income reports with daily payments.
  • Current License as Registered Professional Nurse in state employed in.
  • CPR

Preferred:
  • Bachelor's degree
  • Knowledge of coding
  • Supervisory experience

Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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