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Service Operations Associate Jobs in Northbrook, IL

JCPenney

Seasonal Operations Associate

Algonquin, IL · On-site

A Seasonal Operations Associate's role is to create an outstanding customer experience by ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

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Service Operations Associate information

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$11

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How much do service operations associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service operations associate in Northbrook, IL is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.72 per hour, depending on experience, location, and employer.

Is service operations associate a good career?

A service operations associate role involves managing customer service processes, ensuring efficient service delivery, and supporting operational workflows. It can offer opportunities for skill development in communication, problem-solving, and process management, with potential for advancement into supervisory or specialized roles. The career's stability and growth depend on the industry and company size, and relevant certifications or experience can enhance prospects.

What is a service operations associate?

A service operations associate is responsible for supporting the daily functions of a company's service department, including coordinating workflows, managing customer inquiries, and ensuring service quality. They often use tools like customer relationship management (CRM) software and require strong communication and organizational skills.

What is the role of a Service Operations Associate?

A Service Operations Associate is responsible for managing and supporting daily service delivery processes, ensuring customer satisfaction, and resolving operational issues. They often use tools like ticketing systems and may coordinate with other departments to maintain service quality and efficiency.

What are the most commonly searched types of Service Operations jobs in Northbrook, IL?

The most popular types of Service Operations jobs in Northbrook, IL are:

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Seasonal Operations Associate

Algonquin, IL • On-site

JCPenney
Apparel Manufacturing • 10K+ employees
Learn more about JCPenneyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Perform operations functions such as receiving, unloading, and preparing merchandise for the sales floor.

  • Change ticket prices and signage on merchandise across the store.

  • Assist with replenishing and restocking merchandise to ensure product availability for customers.

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 691 frontline employees who took The Breakroom Quiz

Job description

Do you like working with your hands and staying active? Do the words \"order\" and \"process\" get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish in a store? Well, being a Seasonal Operations Associate might be the position for you!
A Seasonal Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position and you will work with the task team to perform functions prior to store opening. As a seasonal hire you will have a defined employment time period, but you may be offered an employment extension or regular position based on the your work ethic and availability. Apply today!
Primary Responsibilities:
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  • Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
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  • Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
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  • Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
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  • Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
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  • Backroom standards: You keep the stockroom safe, clean, and organized .
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  • On-line jcp.com pick up: You may be responsible for finding and fulfilling orders placed online.
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  • Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
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  • Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise or business processes.

Core Competencies & Accomplishments:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

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