Service Operations Assistant Jobs in Raleigh, NC

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $55k-65k

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position.  More details regarding benefits are available here: Lucky Strike Entertainment Benefits

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.  

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they’re the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff. If you’ve ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start.  

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager   

MAKE GUESTS PRIORITY #1  

• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints 

NEVER STOP IMPROVING 

• Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience 

TAKE EVERY OPPORTUNITY 

• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.) 

PARTNER WITH LEAGUES 

• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues  

ASSEMBLE AN ALL-STAR TEAM 

• Recruit, hire, train, and schedule a talented team of hourly center staff 

SHOW OFF THOSE MANAGEMENT SKILLS 

• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate... 

DRIVE FOOD & BEVERAGE SALES 

• Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture. 

REMAIN FLEXIBLE 

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center. 

WHO YOU ARE 

As committed member of our team, you’re ready to fill in for your center’s General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You’re flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. What’s more, you’re a dedicated team player who’s great at developing the talents of your team, and you’re looking to ultimately take the next step towards becoming a General Manager.  

 
DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team 

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations 
• Bachelor’s Degree 
• The ability to supervise center operations staff 
• Strong Team Player 
• Exceptional “People Developer”  
• Customer Service Pro 
• Knowledge of POS register systems