Service Operations Assistant Jobs in Dothan, AL (NOW HIRING)

Requisition No: 879352 

Agency: Department of Revenue

Working Title: REGIONAL OPERATIONS MONITORING SPECIALIST - 73004277

 Pay Plan: Career Service

Position Number: 73004277 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 07/20/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Regional Operations Monitoring Specialist (Operations Analyst II)

Region One Regional Administration Office

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Conducting reviews of computer system records to determine compliance
• Identifying deficient performance, workflow issues, error trends and training needs
• Preparing reports and making recommendations
• Identifying and resolving operational deficiencies
• Providing guidance and feedback to team members
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program.
• Two (2) years of experience coaching, mentoring, or instructing others.
• Two (2) years of experience performing quality reviews to ensure accuracy and timeliness.
• Two (2) years of experience conducting research and analyzing information, data, or procedures to make decisions.
• Experience identifying cases not progressing appropriately in CAMS and the possible causes in order to assist in making recommendations for resolution.

PREFERENCES:

• Preference given for operational knowledge of multiple processes within the Child Support Program. (i.e. Judicial Actions, Administrative, Interstate, Order Entry, Compliance, etc.)

SPECIAL NOTES:

• This position can be housed in one of the following Child Support Program Region One Service Sites: Crestview, Gainesville, Lake City, Marianna, Panama City, Pensacola or Tallahassee Office.
• This position may require you to work outside your regular work schedule should there be a business need to do so.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Gaps of employment of 6 months or more must be addressed on the application and each field (address, city, and state, dates, phone numbers, etc.) must be completed. Periods of employment should be entered with the most recent/current listed first.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: LaTonya Hudson, (850) 717-6214, Latonya.Hudson@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.