Service Operations Assistant Jobs in Atlanta, GA

The Service Operations Lead oversees and coordinates all front desk operations to ensure efficient, accurate, and service-oriented daily functions. Provides operational support for alterations, sales floor, and other store functions. Maintains company standards and contributes to a positive, organized store environment. The Service Operations Lead also serves as a key holder.

Responsibilities:

• Administer and coordinate front desk operations to ensure daily functions are efficient, orderly, and customer service-focused.
• Provide prompt, professional assistance to customers in all front desk interactions, including incoming calls and inquiries, resolving issues and concerns promptly and professionally while upholding company guidelines and procedures.
• Foster a collaborative, supportive environment by working closely with alterations, department specialists, and shipping and receiving to ensure seamless operations and outstanding service.
• Coach, guide, train, and mentor team members on front desk policies, procedures, and best practices to support a high-performing team environment.
• Accurately process sales transactions using the point-of-sale system, accepting all forms of payment, handling merchandise returns, exchanges, refunds, store credits, and tax-exempt sales, and partnering with management as required.
• Collect, verify, and maintain essential client information to ensure profiles are complete, accurate, and privacy compliant.
• Manage all processes related to gift cards, special order deposits, store credits, charge sends, on-approvals, and customer payments. Oversee online payment tracking, process refunds, and coordinate with other locations as needed.
• Assist with sales audit tasks, including daily bank deposits, resolving credit card variances, correcting receipts and inventory records, XT tracking, and responding to customer inquiries.
• Monitor holds, will-calls, alterations, and special orders; advise and follow up with stylists as needed.
• Oversee the logging and coordination of dry cleaning items per established procedures.
• Assist with coordinating department schedules to ensure adequate front desk coverage.
• Collaborate with the Store Director on event setup and breakdown, ensuring all logistical needs are met.
• Serve as a key holder, ensuring a strong and visible presence on the sales floor to support team members and customers. Perform opening and closing procedures and uphold all security protocols.
• Act as the primary contact for IT-related operational issues; troubleshoot and resolve POS, Slack, and technology concerns.
• Maintain an up-to-date “Who to Call” list for store maintenance and repairs.
• Safeguard company passwords and access codes, protecting customer information as outlined in policy.
• Facilitate communication between sales and alterations teams, providing timely updates to customers regarding alterations, rush jobs, and any delays or issues meeting promise dates.
• Remain aware of sales floor activity and step in to assist when needed, ensuring smooth operations and exceptional service.
• Monitor and reorder front desk, alterations, and general store supplies as needed.
• Assist with quarterly physical inventory.
• Maintain a professional and polished appearance, setting a strong example for the team.
• Perform other duties as assigned to support store operations and service excellence.

Qualifications:

• 2+ years of experience in retail or service operations in a luxury environment preferred.
• Demonstrates a sense of urgency and a self-motivated attitude.
• Excellent organizational skills with the ability to prioritize tasks.
• High level of attention to detail.
• Excellent interpersonal and communication skills.
• Strong customer service skills.
• Proficiency with point-of-sale systems, basic computer skills, and office technology.
• Willingness and ability to work a flexible schedule, including evenings, weekends, and special store events.

Working Conditions:

• Speaking/Hearing: Ability to communicate information to customers
• Standing: Remain upright on feet for sustained periods of time.
• Walking: Ability to move throughout the store.
• Flexibility including bending, stretching and lifting.
• Ability to lift up to 30 pounds, ability to move/carry product.
• Visual acuity to perform an activity such as viewing a computer terminal
• Use of hands and fingers to handle or feel.

Education:

• High School education or equivalent.

Tootsies is proud to be an Equal Opportunity Employer.