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Service Operations Agent Assistant Jobs in Troy, MI

Rivian

Manager, Service Support Operations

Plymouth, MI · On-site

$82K - $102K/yr

As Manager, Service Support you will assist the Sr. Manager, Service Support Operations. Together you will work with internal and external partners to develop the Service Support team ensuring ...

Rivian

Manager, Service Support Operations

Plymouth, MI · On-site

$82K - $102K/yr

As Manager, Service Support you will assist the Sr. Manager, Service Support Operations. Together you will work with internal and external partners to develop the Service Support team ensuring ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

At Sharpcontra, we are committed to providing exceptional customer service and operational ... We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

At Sharpcontra, we are committed to providing exceptional customer service and operational ... We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ...

Fairlane Town Center

Member Service Agent

Dearborn, MI · On-site

$23/hr

Member Service Agent Join the DFCU Financial team today, and discover the benefits, rewards, and ... You'll assist members with their financial needs, provide product recommendations, and help resolve ...

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All JobsService Operations Agent JobsService Operations Agent Assistant JobsService Operations Agent Assistant Jobs in Troy, MI

Service Operations Agent Assistant information

See Troy, MI salary details

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How much do service operations agent assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service operations agent assistant in Troy, MI is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $21.20 per hour, depending on experience, location, and employer.
Service Operations Agent Assistant jobs near you

Customer Service Manager - State Farm Agent Team Member

Warren, MI • On-site

Natalie Gajewski - State Farm Agent
See more jobs at Natalie Gajewski - State Farm Agentexternal

$40K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 hours ago

Key responsibilities

  • Oversee the customer service team and daily operations.

  • Develop and implement customer service policies and procedures.

  • Handle escalated customer complaints and issues.

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

ABOUT OUR AGENCY

Since opening the agency in 2015, we've grown into a team of eight professionals focused on helping customers protect what matters most while building meaningful relationships in our community. Prior to becoming an agent, I spent 10 years in automotive finance, where I developed a passion for helping people make important financial decisions and achieve their goals.
Having lived in this area my entire life, I'm proud to serve the community that helped shape who I am. Outside of work, you'll often find me spending time with my dog, Winston, and staying involved in local events and community initiatives. Giving back and supporting the people around us is something that's important to both me and our agency.
Our office culture is one of collaboration, support, and growth. We work hard, but we keep things laid back and enjoyable. I believe in being available for my team, providing guidance when needed, and creating an environment where people can succeed without being micromanaged. We work together, celebrate wins together, and help each other overcome challenges.
We're looking for someone who wants to win, contribute to a team, and continuously grow. The ideal candidate is motivated, eager to learn, and looking for an opportunity to build a better future for themselves. If you're someone who takes initiative, enjoys working with others, and wants a leader who will invest in your development, you'll find that here.
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Natalie Gajewski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.