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Service Operations Agent Assistant Jobs in Wisconsin

Elvin Taylor - State Farm Agent

WI · On-site

$55K - $70K/yr

... vital to our daily business operations and customers' success. You grow our agency through ... Service can include responding to inquiries regarding insurance availability, eligibility ...

CallTower Inc

$111K - $133K/yr

... agent assist, speech and text analytics, predictive engagement, etc. • Participate in AI ... Vous serez responsable d'offrir des services d'implantation personnalisés, axés sur le client, de ...

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Customer Service Representative - State Farm Agent Team Member

Menasha, WI • On-site

Tyler Wurtz - State Farm Agent
See more jobs at Tyler Wurtz - State Farm Agentexternal

$35K - $45K/yr

Full-time

PTO

Re-posted 27 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I opened my agency in 2012 and currently lead a growing team of two. Before becoming an agent with State Farm, I worked in banking and later as a team member for a State Farm agent. That experience gave me a strong foundation in both customer service and the day-to-day operations of a successful agency.
I’m a graduate of University of Wisconsin, Green Bay. I’m married with three kids, and much of my time outside the office is spent traveling to their sporting events. I also enjoy golfing and hunting whenever I get the chance. I stay connected to the community by sponsoring a local baseball team and supporting youth athletics. Being involved locally is an important part of what we do.
Our agency offers PTO, training and development opportunities, and a strong focus on work-life balance. I believe in creating an environment where my team feels supported and set up for long-term success.
Our culture is built around accountability, strong communication, and self-motivation. I’m looking for someone who is great with customers and can confidently handle both everyday conversations and more challenging situations. The right person will have a strong internal drive and take initiative without needing constant direction. If you’re someone who is motivated, personable, and ready to take ownership of your role while growing your career, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Wurtz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.