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Service Operations Agent Assistant Jobs in Texas

Modigent

Service Agent

Irving, TX · On-site

$58K - $72K/yr

... operations role - experience as a Service Agent Assistant or in a comparable support role is a plus Comfort making independent decisions and exercising sound judgment in a fast-paced environment ...

Avelo Airlines, Inc.

Agent Manager

Houston, TX · On-site

$14.25 - $19/hr

... Soul of Service. If you are looking for the opportunity to join a new and exciting airline that ... Maintain an operations agent registry that documents purpose, scope, data access, action ...

Avelo Airlines, Inc.

Agent Manager

Houston, TX

$14.25 - $19/hr

... Soul of Service. If you are looking for the opportunity to join a new and exciting airline that ... Maintain an operations agent registry that documents purpose, scope, data access, action ...

Avelo Airlines, Inc.

Agent Manager

Houston, TX · On-site

$110K - $120K/yr

... Soul of Service. If you are looking for the opportunity to join a new and exciting airline that ... Maintain an operations agent registry that documents purpose, scope, data access, action ...

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Service Agent

Irving, TX • On-site

Modigent
See more jobs at Modigentexternal

$58K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Evolution Mechanical and Controls, LLC | A Modigent Company
Location: Irving, TX - on-site | Job Type: Full-Time
Service Agent
ABOUT US
Evolution Mechanical and Controls is a mechanical services company built on delivering reliable, high-quality service - and an outstanding customer experience - to the commercial customers who depend on us. As part of the Modigent family of companies, we combine local, hands-on expertise with the resources and stability of a larger organization. We're growing our service team and looking for an organized, customer-focused Service Agent who takes ownership of the time-and-material process from first call to final invoice.
ABOUT THE ROLE
The Service Agent owns the day-to-day service coordination process - from receiving the initial service request through dispatch, purchasing, job review, and billing. You'll be the customer's main point of contact throughout their service call, and a key connector between customers, technicians, Service Managers, and the Account Manager/Estimator team.
This role is a great fit for someone who enjoys taking ownership, can make sound, independent decisions in a fast-paced environment, and takes pride in keeping the customer informed and well cared for at every step.
WHAT YOU'LL DO
Serve as the primary point of contact for incoming service requests, triaging and prioritizing based on urgency
Set up new customers and properties in our field service management system
Create and dispatch service jobs, coordinating technician assignments with the Service Manager
Issue purchase orders to technicians and vendors
Fulfill purchase orders and track receipts within our field service management system
Coordinate scheduling and return visits with customers and technicians
Review completed jobs for accuracy and completeness before billing
Route jobs for manager review or escalate to the quoting team when needed
Review and bill completed jobs in our field service management system, ensuring accurate, timely, and customer-friendly invoicing
Serve as a steady, responsive point of contact for customers, technicians, and the broader service team
Support the service team with other duties as needed, always with the customer experience in mind
WHAT WE'RE LOOKING FOR
A genuine passion for customer service and creating a positive experience for everyone you interact with
Prior experience in service coordination, dispatch, or a similar operations role - experience as a Service Agent Assistant or in a comparable support role is a plus
Comfort making independent decisions and exercising sound judgment in a fast-paced environment
Comfort learning and navigating field service management, CRM, or ERP-adjacent software
Experience with field service management, AP automation, or expense management software is a plus, but not required - we'll train the right person
Strong phone and written communication skills, with a warm, professional customer service approach
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment without losing sight of the customer
A proactive, team-oriented attitude
Experience with invoicing, purchase orders, or billing is a plus, but not required
WHY JOIN EVOLUTION MECHANICAL
Be part of a growing, established company backed by Modigent, with room to grow as we expand
Collaborative, supportive team environment
Opportunity to develop skills across service coordination, purchasing, and billing
Defined career paths, with opportunities for advancement as you build your experience with the company
401(k) retirement plan to help you save and plan for the future
Comprehensive health, dental, and vision insurance coverage
80 hours of paid time off (PTO) per year to rest, recharge, and handle life outside of work
Evolution Mechanical and Controls, LLC is an Equal Opportunity Employer.
Pay Range: $58,240 - $72,800 per year

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