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Service Operations Administrator Jobs in Missouri

FedEx

Sr Operations Admin

Kansas City, MO · On-site

Provides clerical support to various management and operational functions, including, but not ... Serves as frontline customer service to receive, solve and/or escalate customer inquiries and ...

Csidesigns

Sales Operations Specialist

Springfield, MO · On-site

$65K - $85K/yr

About CSI CSI provides state-of-the-art stainless-steel process equipment and service for ... Administer inbound lead routing and assignment, monitor response and follow-up compliance, maintain ...

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Service Operations Administrator information

What is the difference between Service Operations Administrator vs Customer Service Coordinator?

AspectService Operations AdministratorCustomer Service Coordinator
Required CredentialsTypically requires a bachelor's degree in business, operations, or related fieldOften requires a high school diploma or associate degree, with customer service experience
Work EnvironmentOffice setting, supporting operational processes and service deliveryCustomer-facing roles, handling inquiries and resolving issues
Employer & Industry UsageUsed in industries like telecommunications, IT, and logistics for managing service operationsCommon in retail, hospitality, and service industries for customer interaction

The Service Operations Administrator focuses on managing and optimizing service processes within an organization, often working behind the scenes. In contrast, the Customer Service Coordinator primarily interacts directly with customers to address inquiries and resolve issues. While both roles require strong communication skills, the Administrator's role is more operational and process-oriented, whereas the Coordinator's role is customer-focused.

What cities in Missouri are hiring for Service Operations Administrator jobs?

Cities in Missouri with the most Service Operations Administrator job openings:

Service Operations Administrator jobs near you

Sr Operations Admin

Kansas City, MO • On-site

FedEx
Couriers and Messengers Services • 10K+ employees
Learn more about FedExexternal

Full-time

Posted 9 days ago

FedEx rating

6.6

Company rating: 6.6 out of 10

Based on 1,116 frontline employees who took The Breakroom Quiz

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.
Essential Functions
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
  • Additional Quality Assurance/Loss Prevention essential functions:
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
  • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
  • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
  • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
  • Additional Linehaul essential function:
  • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
  • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
  • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
  • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
  • Peforoms other duties as assigned.

Minimum Education
  • High School Diploma or GED required
Minimum Experience
  • Previous clerical or customer service experience preferred
Knowledge Skills and Abilities
  • General business skills such as typing; data entry and review; and use of phone, copier, and fax
  • Software skills, including use of Microsoft Office software and web-based applications
  • Customer service skills necessary to effectively and professionally respond to requests
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Job Conditions
  • Minimal travel required

Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: KCMO FT Position Dock QA
For details on our comprehensive benefits, click here
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

What FedEx employees say

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About FedEx

Sourced by ZipRecruiter

On our first day of operations, we delivered 186 packages. Now, we deliver millions every day, all over the globe. Collaboration and innovation fueled our growth. Dedication to an outstanding customer experience drives us to where now meets next

Industry

Couriers and messengers services, trucking, printing and printing services and retail

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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