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Service Manager Jobs in Tehachapi, CA (NOW HIRING)

Jack in the Box

Assistant Manager

Bakersfield, CA · On-site

Responsible for managing restaurant operations, in conjunction with or in the absence of the ... Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees Monitors ...

Komatsu

Account Manager

Mojave, CA · On-site

$90K - $115K/yr

Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions. * Oversee warranty-related issues, product concerns, returns, and service ...

Jack in the Box

Assistant Manager

Bakersfield, CA · On-site

Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors ... Manages daily activities to achieve excellence in restaurant operational performance. Ensures ...

Komatsu

Senior Account Manager

Mojave, CA · On-site

Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions. * Oversee warranty-related issues, product concerns, returns, and service ...

New

Taco Bell

Service Champion

Bakersfield, CA · On-site

$11 - $22/hr

Interaction with customers: receiving orders, processing sales and monies, and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service ...

Taco Bell

Service Champion

Bakersfield, CA · On-site

$11 - $22/hr

Interaction with customers: receiving orders, processing sales and monies, and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service ...

Panda Restaurant Group

Service Team

Lebec, CA

$20.50 - $23.50/hr

Join us as a Service Team Associate We're looking for friendly team players to create a warm ... Opportunities for growth into management positions * Pre-Tax Dependent Care Flexible Spending ...

Panda Restaurant Group

Service Team

Bakersfield, CA

$20.50 - $23.50/hr

Join us as a Service Team Associate We're looking for friendly team players to create a warm ... Opportunities for growth into management positions * Pre-Tax Dependent Care Flexible Spending ...

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Service Manager information

See Tehachapi, CA salary details

$34.9K

$74K

$125.4K

How much do service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service manager in Tehachapi, CA is $74,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $85,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Tehachapi, CA?

The most popular types of Service jobs in Tehachapi, CA are:

What are popular job titles related to Service Manager jobs in Tehachapi, CA?

For Service Manager jobs in Tehachapi, CA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Tehachapi, CA look for?

The top searched job categories for Service Manager jobs in Tehachapi, CA are:

What cities near Tehachapi, CA are hiring for Service Manager jobs?

Cities near Tehachapi, CA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Tehachapi, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,018 per year, or $35.6 per hour.

Quality and Customer Service Manager

UNACEM North America

Tehachapi, CA • On-site

$115K - $135K/yr

Full-time

Re-posted 11 days ago

Job description

Quality & Customer Service Manager
Work Location: Tehachapi, CA

CEMENT EXPERIENCE REQUIRED.

Role Summary:
Leads the Quality and Customer Service functions at the Tehachapi Cement Plant, ensuring the consistent delivery of high-quality products that meet applicable industry standards and customer requirements.
Provides leadership across quality management, laboratory operations, customer service, technical support, and continuous improvement initiatives. Collaborates with Production, Shipping, and cross-functional teams to ensure reliable product supply, operational excellence, and sustained customer satisfaction.

Purpose:
Ensure the consistent delivery of high-quality cementitious products by leading Quality Assurance and Quality Control processes while partnering with Operations, Sales, Logistics, and Technical teams to meet customer expectations, enhance product performance, and support overall business objectives.

Key Accountabilities:
  • Lead the quality and shipping teams to ensure safe, efficient, and customer-focused operations while maintaining service excellence and alignment with MSHA requirements and company safety standards.
  • Develop and maintain the plant's Quality Management System (QMS) to ensure compliance with market standards and applicable industry regulations.
  • Apply knowledge of MSHA regulations and cement industry safety practices to promote safe work execution, risk awareness, and compliance within quality, laboratory, and shipping activities.
  • Oversee laboratory testing, sampling, and quality control processes for raw materials, intermediate products, clinker, cement, and finish products.
  • Monitor products quality trends and implement corrective and preventive actions to improve consistency and performance.
  • Partner with Operations and Process teams to optimize product quality and manufacturing performance.
  • Lead customer complaint investigations, root cause analysis, and corrective action implementation.
  • Provide technical support to internal and external customers regarding product performance and application.
  • Ensure compliance with ASTM, AASHTO, API, and other applicable industry standards and specifications.
  • Develop, monitor, and analyze quality and customer service KPIs to measure performance.
  • Prepare quality reports, technical documentation, and management presentations.
  • Lead the development and management of the laboratory budget, identifying annual investment needs for equipment, maintenance, calibration, and technology improvements to sustain a high-performing laboratory operation.
  • Support new product development, product qualification, and customer trials as needed.
  • Build strong relationships with Sales, Logistics, Operations, Engineering, and customers to ensure seamless service.
  • Lead continuous improvement initiatives focused on quality, efficiency, and customer satisfaction.
  • Recruit, develop, coach, and evaluate Quality, Shipping and Customer Service personnel.
  • Reinforce UNA Culture values while fostering accountability, collaboration, and operational excellence.

Success Profile:
The ideal candidate is an analytical and customer-focused leader with strong technical expertise, communication skills, and the ability to build effective relationships across the organization. They are comfortable collaborating with Operations, Field, Laboratory, and customer-facing teams to solve problems, improve product quality, and strengthen long-term customer partnerships.

Experience & Education:
  • Bachelor’s degree in Chemical Engineering, Materials Engineering, Civil Engineering, Chemistry, or related technical field required.
  • 7–10 years of progressive experience in quality assurance, quality control, technical services, or cement manufacturing.
  • Minimum of 3 years of leadership experience managing technical or laboratory teams.
  • Experience within cement, concrete, aggregates, mining, construction materials, or heavy manufacturing strongly preferred.
  • Working knowledge of ASTM, AASHTO, API, and applicable cement industry standards.
  • Experience leading customer complaint investigations and root cause analysis.
  • Experience working with Quality Management Systems (ISO 9001 experience preferred).
  • Experience managing laboratory operations and quality testing equipment.
  • SAP experience preferred.
  • Advanced Microsoft Excel and Microsoft Office proficiency required.

Knowledge, Skills & Abilities:
  • Strong technical understanding of cement manufacturing processes.
  • Excellent leadership and employee development skills.
  • Strong analytical and problem-solving abilities.
  • Ability to interpret laboratory data and manufacturing trends.
  • Excellent verbal and written communication skills.
  • Customer-focused mindset with strong relationship management abilities.
  • Experience with Lean Manufacturing and Continuous Improvement methodologies preferred.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Strong organizational and project management skills.
  • Ability to present technical information to both technical and non-technical audiences.