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Service Manager Jobs in Portland, ME (NOW HIRING)

Skillcloud HCM

Service Manager

Scarborough, ME · On-site

$90/hr

Service Manager Position Summar y This is a replacement due to a leadership succession transition. To ensure seamless onboarding experience and long term success, there will be opportunity to work ...

Skillcloud HCM

Service Manager

Scarborough, ME · On-site

$90/hr

Service Manager Position Summar y This is a replacement due to a leadership succession transition. To ensure seamless onboarding experience and long term success, there will be opportunity to work ...

Texas Roadhouse

Service Manager

Scarborough, ME · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Scarborough, ME · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

SAFE HARBOR MARINAS

Assistant Service Manager

ME · On-site

The Assistant Service Manager reports to the General Manager. Essential Duties and Responsibilities * Drafting customer update emails - detailing work progress. * Inspection of work - taking photos ...

Panasonic

Area Service Manager

Portland, ME · On-site

$93K - $1M/yr

The Area Service Manager is accountable for owning service operations with direct responsibility for service execution; while leading a team, or teams, to accomplish specific operational performance ...

Wendy's

Customer Service Manager

Topsham, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

Topsham, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Wendy's

Customer Service Manager

South Portland, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

Auburn, ME · On-site

POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...

Wendy's

Customer Service Manager

South Portland, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Wendy's

Customer Service Manager

Auburn, ME · On-site

POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...

Albertsons

Customer Service Manager

Windham, ME · On-site

$22/hr

A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this ...

Albertsons

Customer Service Manager

Windham, ME · On-site

A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this ...

Albertsons

Customer Service Manager

Windham, ME · On-site

A Day in the Life: We're looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this ...

VIP Auto

Service Manager - Yarmouth, ME

Yarmouth, ME · On-site

TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: • Must be an inspirational leader who lives VIP ...

VIP Auto

Service Manager - Windham, ME

Windham, ME · On-site

TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: • Must be an inspirational leader who lives VIP ...

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All JobsService JobsService Manager JobsService Manager Jobs in Portland, ME

Service Manager information

See Portland, ME salary details

$34.2K

$72.6K

$123K

How much do service manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service manager in Portland, ME is $72,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $83,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Portland, ME? The most popular types of Service jobs in Portland, ME are:
What are popular job titles related to Service Manager jobs in Portland, ME? For Service Manager jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Portland, ME look for? The top searched job categories for Service Manager jobs in Portland, ME are:
What cities near Portland, ME are hiring for Service Manager jobs? Cities near Portland, ME with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Portland, ME as of July 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $72,603 per year, or $34.9 per hour.

Service Manager

Skillcloud HCM

Scarborough, ME • On-site

$90/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Mainely Tubs, New England's leading retailer and servicer of hot tubs, swim spas, and saunas for over 40 years, is looking for a friendly, driven and team-oriented Service Manager to become part of the team based in Scarborough, Maine.
We are 100% Employee Owned and are growing rapidly, with showrooms in Maine, Massachusetts, New Hampshire, and Rhode Island. Mainely Tubs is proud to have been named to the list of Best Places to Work in Maine in 2021, 2022, 2023, 2024 and 2025, as well as 2025 global Dealer of the Year for the two hot tub brands that we represent, Hot Spring and Caldera.
Service Manager Position Summary
This is a replacement due to a leadership succession transition. To ensure seamless onboarding experience and long term success, there will be opportunity to work alongside the current Service Manager during this transition period and will benefit from hands-on training, operational insight and ongoing support.
Position entails oversight of our growing service department, including managing and supporting our team of 30 Field Service Technicians and 3 in-house refurbishment Technicians. Our Service operations cover Maine, New Hampshire, Massachusetts, and Rhode Island, and our Service Manager will work to ensure internal and external customer satisfaction, grow Service Department revenues, develop and monitor department Key Performance Indicators (KPIs), and attract and retain outstanding talent. Our Service Manager will also oversee their direct reports, including our Service Technician Supervisors, and run our weekly meeting with our Tech Leads.
Successful candidates must be experienced in Department Management, including developing and managing a budget and strategic plan, Customer Service escalations, People Management, and Financial and Operational reporting, including the use of Excel for tracking and reporting department and financial KPIs.
Benefits of the Job:
  • 100% employee-owned, and all team members begin receiving annual grants of company stock in their second year
  • Generous benefits package and paid time off
  • Company contribution to HSA
  • Opportunity for continued career development
  • Competitive salary starting at $90-125K, based on experience

Requirements for the Service Manager:
  • 3-5+ years in management, preferably in a service or delivery/route/logistics department
  • Possess the qualities of humility, hunger/drive, and "people smarts"/interpersonal skills
  • Strong customer service skills, including an advanced ability to de-escalate conflict
  • Advanced computer skills and business acumen (proficiency with Microsoft Office applications - Excel, Outlook, Word)
  • Strong problem-solving/troubleshooting abilities
  • Proven success in motivating and developing a team
  • Excellent time management & organizational skills, the ability to multi-task is essential
  • Ability to work well under pressure & adapt to changing deadlines/priorities and work extended hours as needed
  • Excellent communication and ability to effectively collaborate with other departments
  • Ability to travel to showrooms/warehouses throughout New England for service meetings and training
  • Understanding of general construction, electrical, and plumbing is desirable

Responsibilities:
  • Collaborate with our Department Managers for Sales, Delivery and Accounting on jointly solving cross-department problems
  • Develop and maintain effective department processes to measure and maintain customer satisfaction
  • Resolve and/or escalate customer issues to ensure prompt and satisfactory resolution
  • Regularly review schedule and work with our schedulers on route optimization
  • Review billing disputes and respond promptly to the customers and accounting
  • Manage and lead a growing department of 35+ Field and in-house Technicians
  • Demonstrate leadership in developing and sharing best practices
  • Recruit, hire, develop and retain key talent of the Service Department; manage onboarding and training.
  • Implement new policies and procedures as required
  • Master the use of all company software
  • Prepare and report on the department's financial and operating KPIs
  • Work with our Inventory Specialists on processes to maintain accuracy regarding vehicle inventory
  • Participate in weekly Operations and Department Head meetings with senior management
  • Create department goals and budgets that align with Company financial and operational objectives
  • Maximize department performance through goals/objectives, coordination, and delegation of duties

Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE
Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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