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Service Manager Jobs in Oxnard, CA (NOW HIRING)

Lanspeed

Service Manager

Camarillo, CA · On-site

$60K - $120K/yr

Description The Service Manager leads Lanspeed's Managed Services and Strategic Services teams and is accountable for service delivery, client experience, team performance, operational discipline ...

Sprouts Farmers Market

Service Manager

Camarillo, CA · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Service Manager

Valencia, CA · On-site

$70K - $90K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Bridgestone Americas, Inc.

Service Manager

Thousand Oaks, CA · On-site

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Sprouts Farmers Market

Service Manager

Camarillo, CA

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Bridgestone

Service Manager

Thousand Oaks, CA · On-site

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Sprouts Farmers Market

Service Manager

Camarillo, CA · On-site

$22.50 - $36/hr

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Sprouts Farmers Market

Service Manager

Camarillo, CA · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Assistant Service Manager

Valencia, CA · On-site

$20 - $23/hr

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Trek Bikes

Service Manager - Full Time

Ventura, CA

$22 - $27/hr

Job LocationTrek Store Ventura Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Trek Bicycle

Service Manager - Full Time

Ventura, CA · On-site

$22 - $27/hr

Job Location Trek Store Ventura Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Terminix

Service Manager, Commercial

Valencia, CA · On-site

$62K - $92K/yr

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Rentokil

Service Manager, Commercial

Valencia, CA · On-site

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

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All JobsService JobsService Manager JobsService Manager Jobs in Oxnard, CA

Service Manager information

See Oxnard, CA salary details

$34.9K

$74.1K

$125.5K

How much do service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service manager in Oxnard, CA is $74,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $85,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Oxnard, CA? The most popular types of Service jobs in Oxnard, CA are:
What are popular job titles related to Service Manager jobs in Oxnard, CA? For Service Manager jobs in Oxnard, CA, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Oxnard, CA look for? The top searched job categories for Service Manager jobs in Oxnard, CA are:
What cities near Oxnard, CA are hiring for Service Manager jobs? Cities near Oxnard, CA with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Oxnard, CA as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $74,097 per year, or $35.6 per hour.

Service Manager

Lanspeed

Camarillo, CA • On-site

$60K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Description
The Service Manager leads Lanspeed's Managed Services and Strategic Services teams and is accountable for service delivery, client experience, team performance, operational discipline, and profitable growth from the existing client base.
This role owns the service operating system: service desk health, dashboards, CSAT, employee satisfaction, role scorecards, onboarding, Strategic Services execution, client retention, existing-client expansion, and Lanspeed's evolution from MSP to Managed Intelligence Provider (MIP) through SaberDome, Lanspeed's MIP platform, and related AI/MIP capabilities.
This is a management role with day-to-day authority for leadership, coaching, accountability, staffing recommendations, process improvement, and performance management consistent with Lanspeed policy and California employment law requirements.
What We're Looking For
  • A calm, accountable operator who can lead a wonderful, talented, and happy team to do great things.
  • An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery.
  • A clear communicator who can coach engineers, vCIOs/TAMs, Strategic Services, clients, and ownership through change.
  • A numbers-driven manager who uses dashboards, CSAT, utilization, revenue, retention, profitability, and role scorecards to drive action.
  • A builder who can help Lanspeed evolve from MSP to MIP by operationalizing AI, optimizing tool-stack improvements, implementing agentic workflows, and integrating new client offerings.

Key Responsibilities
  • Manage the Service Desk / Managed Services team, including ticket health, SLA performance, CSAT, employee satisfaction, training, coaching, accountability, role clarity, and ongoing talent development, role fit, and appropriate performance accountability.
  • Coach and manage the Strategic Services team, including vCIOs/TAMs, on profitable and mutually beneficial account management, client roadmaps, QBR quality, retention risks, qualified opportunities, project identification and handoffs, and client business outcomes.
  • Drive financial performance by improving efficiency, reducing utilization leakage, increasing service gross margin, protecting minimum monthly net income, and tying operational discipline to company profitability.
  • Own trusted daily, weekly, and monthly dashboards and operating rhythms covering queue health, SLA risk, utilization, time entry, project exceptions, client risk, financial performance, AI/R&D progress, and corrective actions. Maintain data integrity so dashboards are trusted, current, and actionable.
  • Own client onboarding from signed agreement through stable service delivery, ensuring standards, documentation, tools, communications, and expectations are implemented correctly.
  • Partner with Demand/Sales and account owners so new work is qualified, profitable, deliverable, aligned with service capacity, and focused on client retention and expansion.
  • Lead Lanspeed's change from MSP to MIP, including tool-stack and offering evolution, responsible AI workflows, RAG/wiki knowledge systems, automation, agent utilization, and measurable service/productivity improvement.
  • Build an A-player service organization through scorecards, coaching cadence, development plans, training/certification progress, redundancy planning, documentation discipline, and appropriate performance accountability.
  • Maintain management discipline around hiring input, onboarding, coaching, performance feedback, corrective action support, and compliance with California employment law.
  • Identify process, documentation, automation, tooling, training, AI, staffing, and client-standard improvements that improve service quality, employee effectiveness, client outcomes, and company profitability.

Key Performance Indicators (KPIs) & Dashboard Ownership
  • Financial Performance: Minimum monthly net income/cash-flow expectations, service gross margin, project margin, utilization, time-entry integrity, invoice accuracy, revenue/client efficiency, and profitability trends are visible and managed.
  • Service Delivery: Service desk health, SLA performance, first response/resolution, backlog, stale tickets, repeat issues, escalation quality, documentation quality, and client communication meet agreed targets.
  • Client Experience & Retention: CSAT, retention, onboarding quality, QBR/roadmap discipline, client communication, standardization, and qualified improvement opportunities meet agreed targets.
  • People Management: Employee satisfaction, coaching cadence, role scorecards, development plans, training progress, redundancy plans, accountability, team capacity, and topgrading are actively managed.
  • Strategic Services & Growth: Recurring and one-time revenue growth from existing clients is tracked. New-logo hunting is not the primary responsibility; however, the Service Manager ensures Lanspeed has a strong, well-delivered service offering for the sales team to sell.
  • MIP Execution: SaberDome/MIP offerings, approved AI-enabled workflows, automation, RAG/wiki knowledge systems, and tool-stack changes move from concept to operational use with clear owners, adoption metrics, governance, and client value.
  • Performance Compensation: Total target compensation is expected to be approximately balanced between 50% base salary and 50% performance compensation. Performance targets are intended to be achievable through strong execution with Lanspeed's existing client base and revenue foundation; new-logo growth may create upside but is not required for target achievement.

Qualifications
  • Required: MSP management experience, including service desk/managed services operations, client-facing escalation, team leadership, PSA/RMM discipline, and operating accountability.
  • Required: practical management experience that includes coaching, accountability, performance documentation, and working knowledge of California employment law.
  • Required: must live within a two-hour drive of Camarillo, California for periodic team and client visits.
  • Strong understanding of MSP financial drivers, including utilization, gross margin, EBITDA, net income, revenue retention, recurring revenue, project revenue, and the link between operational discipline and profitability.
  • Experience managing service delivery dashboards, client satisfaction, employee satisfaction, onboarding, service standards, escalation patterns, account management quality, and team performance.
  • Ability to lead change without chaos: communicate clearly, earn team trust, translate strategy into operating rhythms, and turn new tools and offerings into consistent execution.
  • AI/MIP readiness and integration: practical experience and judgment around generative AI, automation, modern AI tools and models, agentic tools, secure AI use, SaberDome, and the future of MSP/MIP service delivery.
  • To be fully mature in this role, the Service Manager must deliver excellent service performance, profitable operations, strong team accountability, client retention, existing-client revenue growth, and measurable progress toward Lanspeed's MIP transition.

This is a hybrid position. Must be within a 2 hour drive from Camarillo, CA 
Benefits: 
Insurance: company paid medical, dental, vision and life for employee. Dependent coverage is available 
PTO: Vacation, sick and holidays 
Retirement Benefits: SIMPLE IRA
Compensation: OTE $120k (50% base / 50% performance)

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