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Service Manager Jobs in Covington, LA (NOW HIRING)

Burlington

Operations/Service Manager II

New Orleans, LA

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Five Below

cutomer service manager

Covington, LA · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Five Below

cutomer service manager

Covington, LA · On-site

$15/hr

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...

Walmart

Auto Care Center Service Manager

Slidell, LA · On-site

$19 - $32/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Orthoscan, Inc.

Field Service Engineer I

New Orleans, LA · On-site

$70K - $78K/yr

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining ...

Ziehm Orthoscan

Field Service Engineer I

New Orleans, LA · On-site

$70K - $78K/yr

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining ...

Hiring Winners

Service Advisor

New Orleans, LA · On-site

Service Advisor - Automotive Put your natural knack for pleasing people to work! If you can make ... Sell and manage extended warranties * Inspect repair quality and ensure that all work is complete

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Service Manager information

See Covington, LA salary details

$28.4K

$60.2K

$101.9K

How much do service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service manager in Covington, LA is $60,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $69,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Covington, LA?

The most popular types of Service jobs in Covington, LA are:

What are popular job titles related to Service Manager jobs in Covington, LA?

For Service Manager jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Covington, LA look for?

The top searched job categories for Service Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Service Manager jobs?

Cities near Covington, LA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Covington, LA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,192 per year, or $28.9 per hour.

Fixed Ops Service Manager

Ross Downing CDJR, LLC

Hammond, LA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 17 days ago

Job description

Automotive Service Manager / Leadership Opportunities

Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let’s talk!  

Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. 

Our Automotive Service Manager Essential Duties 

  • Forecasts goals and objectives for the department and strives to meet them. 

  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff. 

  • Prepares and administers a monthly, annual operating budget for the service department. 

  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. 

  • Understands and ensures compliance with manufacturer warranty and policy procedures. 

  • Holds weekly department meetings. 

  • Monitors technicians' daily productivity reports and corresponding payroll records. 

  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 

  • Keeps abreast of new equipment and tools available and recommends purchases. 

  • Serves as liaison with factory representatives. 

  • Input pricing guides and maintenance menus for frequent labor operations. 

  • Handles customer complaints immediately and according to dealership's guidelines. 

  • Maintains safe work environment. 

  • Maintains a professional appearance. 

  • Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. 
    • Microsoft office suite (Teams, Outlook, Excel)
    • X-Time/Dealer FX
    • Dealertrack

  • Other tasks as assigned. 

The Chosen Candidate should have; 

  • A successful record of accomplishment within the industry. 

  • Leadership skills 

  • Excellent customer service skills. (CSI / Customer Experience) 

  • Outstanding communication skills, both verbal and written. 

  • The ability to work well in a process driven environment. 

Job Type: Full-time 

Benefits: 

  • Dental insurance 

  • Employee discount 

  • Health insurance 

  • Life insurance 

  • Paid time off 

  • Professional development assistance 

  • Vision insurance 

License/Certification: 

  • Driver's License (Required) 

Benefit Conditions: 

  • Waiting period may apply 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

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