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Service Manager Jobs in Challis, ID (NOW HIRING)

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Service Manager information

See Challis, ID salary details

$31.1K

$65.8K

$111.5K

How much do service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service manager in Challis, ID is $65,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What are the most commonly searched types of Service jobs in Challis, ID?

The most popular types of Service jobs in Challis, ID are:

What cities near Challis, ID are hiring for Service Manager jobs?

Cities near Challis, ID with the most Service Manager job openings:

Infographic showing various Service Manager job openings in Challis, ID as of August 2026, with employment types broken down into 3% As Needed, 72% Full Time, 19% Part Time, and 6% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $65,835 per year, or $31.7 per hour.

Supervisory Wildland Firefighter (Helitack)

Challis, ID • On-site

Recruitment and Hiring | US Forest Service
Public Administration • 10K+ employees

$62K/yr

Full-time

Retirement

Posted 19 days ago


Key responsibilities

  • Serve as first line supervisor of a crew of helitack personnel/firefighters and oversee their activities.

  • Utilize helicopters in support of all types of incidents, including providing fast initial attack and large fire support.

  • Coordinate and communicate incident objectives, situations, and tactics with pilots, crews, and dispatchers.


USDA Forest Service rating

7.4

Company rating: 7.4 out of 10

Based on 120 frontline employees who took The Breakroom Quiz


Job description

These positions are located on a USDA Forest Service Unit.
The incumbent serves as first line supervisor of a crew of helitack personnel/firefighters that are established to provide fast initial attack, and large fire support and utilizes helicopters in support of all types of incidents.
See ADDITIONAL INFORMATION for Regional contacts.Qualifications:In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.
Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.
Specialized Experience Requirement:
For the GW-07 level: Applicants must have one year of specialized experience equivalent to at least the next lower grade level (GW-06) in the Federal Service. Examples of specialized experience may include: Oversaw helicopter service contract and enforced contract provisions; Conducted training in the techniques of aviation, fire suppression, prescribed burning and fuels reduction methods; Performed many technical specializations such as helicopter rappelling, long line, felling, saw repair or water handling used in fire suppression and prescribed burning independently; Communicated critical information pertaining to incident objectives, situations and tactics to pilot(s), crews and dispatchers.
For the GW-08 level: Applicants must have one year of specialized experience equivalent to at least the next lower grade level (GW-07) in the Federal Service. Examples of specialized experience may include: Planned and coordinated complex fire and aviation operations at a temporary or fixed base work location; determined helicopter load limits, takeoff and landing sites, and estimated time requirements; analyzed fire conditions and determined attack methods and resources required; conducted hands-on training pertaining to program and personnel needs related to fire and aviation.
Selective Placement Factors
Successful completion of the Primary NWCG Core Requirement of Helicopter Manager, Single Resource (HMGB) and Incident Commander Type 4 (ICT4). In addition, successful completion of the Secondary NWCG Core Requirements of Helibase Manager Trainee (HEBM(t)).
Interagency Fire Program Management (IFPM) and Forest Service - Fire Program Management (FS-FPM) qualifications must be met by the time of selection. Most recent IQCS master record and/or signed Agency Certified task book must be attached to your application. If you are selected, you may be required to submit an updated IQCS master record or signed Agency Certified task book as proof of attainment of IFPM requirements prior to a final verbal offer.
In order to be considered for this position, copies of your Incident Qualification and Certification System (IQCS) Master Record (or equivalent training documents) which contain documented proof of the certification or attainment of the IFPM Selective Placement Factor for this position MUST be attached to your application. Red cards are not acceptable documentation. Currency Requirement: Required to maintain currency once hired into the position. Currency of NWCG qualifications is not required for selection. If not currently qualified, the applicant must provide documented evidence that they have been fully qualified in the past, and are able to regain currency within one year of being hired. Failure to provide this documentation will result in disqualification.
Primary firefighter positions include the following age requirements: Under age 37 -OR- less than age 37 after subtracting the months of Permanent Federal Service worked in a primary or secondary firefighter/law enforcement position -OR- a veteran preference eligible, older than age 37 and is requesting a waiver to the maximum age requirement -OR-currently occupy a permanent position with primary fire fighter retirement coverage.
For those who do not currently occupy a permanent Federal position covered under primary fire fighter retirement, you must be under age 37; less than age 37 after subtracting the months of Permanent Federal Service in a primary or secondary firefighter/law enforcement position; or a veteran preference eligible, older than age 37 and requesting a waiver to the requirement.
This position has been identified as (HIGH) or (MODERATE) or (LOW) Complexity under the Interagency Fire Program Management (IFPM) or Forest Service Fire Program Management (FS-FPM) and is subject to selective placement factor requirements contained in the Interagency Fire Program Management (IFPM) Standard and Guide when filling this vacancy. IFPM or FS-FPM selective placement factors are made up of a primary and secondary National Wildfire Coordinating Group (NWCG) core Incident Management Qualifications and Required Training. The applicant must possess these qualifications at the applicable complexity level to be considered eligible for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
FIREFIGHTER RETIREMENT COVERAGE: This is a primary/rigorous position covered under the special retirement provisions of 5 USC 8336(c) for the Civil Service Retirement System and of 5 USC 8412(d) for the Federal Employees Retirement System.
WORK CAPACITY TEST (WCT) for Wildland Firefighters: This position participates in wildland firefighting activities. Based on the type of work performed, TAKING and PASSING the WCT at the ARDUOUS, MODERATE, or LIGHT level is a condition of employment.
To receive consideration for this position, you must provide updated required documents and meet all qualification requirements by the closing date of this announcement.Education:There is no substitution of education for specialized experience.Employment Type: OTHER

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