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Service Manager Jobs in Centerville, UT (NOW HIRING)

DEX Imaging

Copier Service Manager

Salt Lake City, UT · On-site

DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region Supported: Salt Lake City and surrounding market DEX Imaging is seeking an experienced Service Manager to lead ...

Wendy's

Customer Service Manager

Lake Point, UT · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

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All JobsService JobsService Manager JobsService Manager Jobs in Centerville, UT

Service Manager information

See Centerville, UT salary details

$31K

$65.8K

$111.4K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Centerville, UT is $65,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Centerville, UT?

The most popular types of Service jobs in Centerville, UT are:

What job categories do people searching Service Manager jobs in Centerville, UT look for?

The top searched job categories for Service Manager jobs in Centerville, UT are:

What cities near Centerville, UT are hiring for Service Manager jobs?

Cities near Centerville, UT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Centerville, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,763 per year, or $31.6 per hour.

Copier Service Manager

DEX Imaging

Salt Lake City, UT • On-site

Full-time

Posted 8 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

627th of 739 rated retailers

Job description

DEX Imaging – Service Manager – Salt Lake City, UT

Location: Salt Lake City, UT
Region Supported: Salt Lake City and surrounding market

DEX Imaging is seeking an experienced Service Manager to lead and support service operations in the Salt Lake City, Utah market. This role is responsible for driving service performance, developing technicians, supporting customers, and ensuring consistent operational standards across the local service organization.

If you are an experienced leader within the copier, imaging, office technology, or technical field service industry who enjoys building strong teams and delivering an exceptional customer experience, this is an opportunity to make a direct impact within a growing organization.

Position Overview

The Service Manager is responsible for the day-to-day leadership and performance of the service team in the Salt Lake City market. This leader works closely with technicians, operations, sales, and regional leadership to ensure customers receive timely, high-quality service while maintaining strong productivity and operational standards.

The ideal candidate is a hands-on leader who can balance team development, customer satisfaction, performance management, and business needs.

Key Responsibilities

  • Lead and oversee day-to-day service operations within the Salt Lake City market

  • Manage, coach, develop, and support field service technicians

  • Ensure compliance with DEX corporate policies, procedures, and performance standards

  • Monitor service performance, productivity, response times, and other key service metrics

  • Maintain appropriate staffing levels based on customer demand and productivity expectations

  • Recruit, train, develop, and retain high-performing service technicians

  • Conduct performance coaching, evaluations, and corrective actions when necessary

  • Support technicians with complex service issues and customer escalations

  • Identify opportunities to improve service processes, efficiency, and customer satisfaction

  • Champion a customer-first service culture and personally assist with escalated customer concerns when needed

  • Partner closely with sales, operations, logistics, parts, and administrative teams

  • Support equipment installations, shop operations, and other service-related functions as needed

  • Help develop future leaders and strengthen the service organization

  • Maintain consistent communication with regional leadership regarding staffing, performance, customer needs, and operational challenges

Qualifications & Experience

  • Proven leadership experience in copier, imaging, office technology, or technical field service operations

  • Previous experience managing service technicians or technical teams strongly preferred

  • Strong understanding of:

    • Service KPIs and performance metrics

    • Workforce planning

    • Technician productivity

    • Customer service and escalation management

    • Process improvement and operational efficiency

  • Strong leadership skills with the ability to coach, mentor, and develop employees

  • Excellent communication, conflict-resolution, and decision-making abilities

  • Ability to manage multiple priorities in a fast-paced service environment

  • Ability and willingness to travel within the Salt Lake City market and surrounding areas as business needs require

Why DEX Imaging?

DEX Imaging is one of the largest independent providers of document imaging technology in the United States, and we continue to invest in talented service leaders who can help us grow while maintaining a high level of customer service.

We offer:

  • Competitive compensation

  • Leadership growth opportunities

  • A performance-driven culture

  • In-house technical and leadership training

  • A collaborative environment where service excellence is a priority

  • The opportunity to build and develop a high-performing local service team

If you are ready to lead a service organization, develop great technicians, and help deliver an outstanding customer experience, we encourage you to apply.

**Join DEX Imaging and

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