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Service Manager Jobs in Barrhead, AB (NOW HIRING)

Walmart

(CAN) Cashier

Whitecourt, AB · On-site

CA$16.15/hr

... Service Manager as required. The minimum rate of pay for this position starts from $16.15. Le taux horaire minimum pour ce poste debute a 16.15. Minimum Qualifications... Outlined below are the ...

Dollar Tree

Store Manager

Whitecourt, AB · On-site

... service. Dollar Tree Canada is a division of Dollar Tree Inc., a Fortune 200 company and a leading ... As a Store Manager , you will be responsible for leading a team of associates to drive profitable ...

Kal Tire

Store Manager

Whitecourt, AB

CA$85K - CA$100K/yr

A competitive team member discount program that offers team members discounts on tires, services ... Manage profit and loss statements, oversee budgeting, and exercise effective inventory management.

Kal Tire

Store Manager

Whitecourt, AB · On-site

CA$85K - CA$100K/yr

A competitive team member discount program that offers team members discounts on tires, services ... Manage profit and loss statements, oversee budgeting, and exercise effective inventory management.

Kal Tire

Store Manager

Whitecourt, AB · On-site

A competitive team member discount program that offers team members discounts on tires, services ... Manage profit and loss statements, oversee budgeting, and exercise effective inventory management.

Kal Tire

Store Manager

Westlock, AB

CA$75K - CA$79K/yr

A competitive team member discount program that offers team members discounts on tires, services ... Manage profit and loss statements, oversee budgeting, and exercise effective inventory management.

A&W Canada

Restaurant Manager

Whitecourt, AB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Working as a team with co-workers to achieve service times * Coaching the staff to provide ...

A&W Canada

Restaurant Manager

Barrhead, AB

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Working as a team with co-workers to achieve service times * Coaching the staff to provide ...

West Fraser

Woodlands Manager

Blue Ridge, AB · On-site

Reporting to the General Manager, the Woodlands Manager is a leadership position. The incumbent is ... West Fraser offers exciting career paths in trades, operations, professional services, engineering ...

A&W Canada

Assistant Manager

Whitecourt, AB

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Working as a team with co-workers to achieve service times * Coaching the staff to provide ...

A&W Canada

Assistant Manager

Barrhead, AB

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Working as a team with co-workers to achieve service times * Coaching the staff to provide ...

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Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What cities near Barrhead, AB are hiring for Service Manager jobs? Cities near Barrhead, AB with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Barrhead, AB as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution.

Service Advisor - Technical

Rocky Mountain Equipment

Westlock, AB • On-site

Full-time

Medical, Retirement

Posted 18 days ago

Job description

JOB TITLE: Service Advisor – Technical

POSITION TYPE: Permanent, Full-Time
 BRANCH: Westlock, AB
 REPORTING TO: Service Sales Manager


The Alberta Agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment. RME consists of 45 construction and agricultural equipment branches across Alberta, Saskatchewan, and Manitoba. Our commitment of doing 'Right by You' empowers us to provide a consistent, reliable, and safe experience to all our customers and build long-lasting relationships with the greater community. 

The Service Advisor is the liaison between customers in need of repairs and the Service Manager. The advisor schedules maintenance and handles the appropriate paperwork. As the successful candidate, you will be the point person for customer inquiries, complaints, and estimates. If process-driven, efficient and organized describe how you like to work, the Service Advisor position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals. 


Job Duties and Responsibilities Include:

  • Communicate with customers by taking phone calls and meeting with clients to formulate the best service plan for their budget and needs. 
  • Present cost estimates, billing statements, and explain billing details to customers.
  • Utilize CDK to maintain electronic and/or paper records of completed service work.
  • Provide detailed explanations of work completed by mechanics and communicate suggestions for future maintenance. 
  • Review and finalize all work orders; ensuring that proper stock numbers, hours submitted, accounts charged, and wording is correct and signed off by the service manager.
  • Receive and request payment from customers.
  • Liaise with customers to provide consistent updates on status of repairs. 
  • Administer warranty process; checking hours on machine, entering information into warranty site, and work through all further steps of warranty process. 
  • Update WIP spreadsheets with new and closed work orders and current status.
  • Other duties as assigned. 
     
     

Job Requirements and Qualifications Include:

  • High school diploma.
  • Excellent computer skills including Microsoft Word, Excel, and other software.
  • Exceptional customer service skills and communication skills.
  • Previous administrative experience.
  • Ability to interpret work orders, billing statements, safety considerations, and necessary maintenance for a variety of equipment. 
  • Technical Knowledge of agriculture and/or construction equipment is an asset.
  • Previous warranty administration experience with Case IH and New Holland Equipment is an asset.
  • Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset.


We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health/personal days for all employees each year. 

We thank all applicants for their interest; however, only candidates selected for an interview will be notified.

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