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Service Manager Jobs in Armstrong, BC (NOW HIRING)

Brandt

Foreman

Vernon, BC

... the Service Manager regarding technician skills and training needs. Duties & Responsibilities * Responsible for the organization of the work performed and quality control * Supervise the work of ...

Tim Hortons

Food Service Supervisor

Salmon Arm, BC · On-site

CA$20.25 - CA$21.25/hr

People Management * Supervises, directs and coordinates restaurant team members throughout their ... Responds to guest service complaints in a timely manner, resolving problems and turning potentially ...

A&W Restaurants

Food Service Supervisor

Vernon, BC · On-site

CA$20.15/hr

Role The Shift Manager is responsible for supervising, coordinating, and supporting front‑line ... This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as ...

Tim Hortons

Food Service Supervisor

Armstrong, BC

CA$20.25 - CA$21.25/hr

People Management * Supervises, directs and coordinates restaurant team members throughout their ... Responds to guest service complaints in a timely manner, resolving problems and turning potentially ...

Tim Hortons

Food Service Supervisor

Enderby, BC · On-site

CA$20.25 - CA$21.25/hr

People Management * Supervises, directs and coordinates restaurant team members throughout their ... Responds to guest service complaints in a timely manner, resolving problems and turning potentially ...

A&W Restaurants

Food Service Supervisor

Armstrong, BC · On-site

CA$20.15/hr

... Service Supervisors, to start immediately at our 3130 Smith Drive, V0E 1B1, location. No# of ... Role The Shift Manager is responsible for supervising, coordinating, and supporting front‑line ...

A&W Restaurants

Food Service Supervisor

Vernon, BC · On-site

CA$22/hr

Food Service Supervisor/Shift Manager A&W - Vernon, BC Plaza Ventures Ltd. Location: 3101 Highway 6 suite 119, Vernon, BC, V1T 9H6 A&W in Vernon BC is seeking reliable, experienced Food Service ...

A&W Restaurants

Food Service Supervisor

Vernon, BC · On-site

CA$21/hr

Role Overview As a Food Service Supervisor/Shift Manager , you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support ...

A&W Restaurants

Food Service Supervisor

Salmon Arm, BC · On-site

CA$22/hr

Role Overview As a Food Service Supervisor/Shift Manager , you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support ...

London Drugs Limited

Service Specialist

Vernon, BC · On-site

CA$18.65 - CA$21.98/hr

Service Specialist The Service Specialist is generally responsible for providing any assistance ... establishing, managing or terminating an employment relationship. This includes the use or ...

London Drugs Limited

Sales Service Cashier

Vernon, BC · On-site

CA$18.25 - CA$21.58/hr

Sales Service (Cashier) The Sales Service (Cashier) position is primarily responsible for ... establishing, managing or terminating an employment relationship. This includes the use or ...

Dollar Tree

Customer Service Associate I

Vernon, BC · On-site

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Service Manager information

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What cities near Armstrong, BC are hiring for Service Manager jobs?

Cities near Armstrong, BC with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Armstrong, BC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Foreman

Vernon, BC

Brandt
See more jobs at Brandtexternal

Full-time

Re-posted 19 days ago

Job description

Brandt Tractor Ltd is currently seeking a Foreman reporting to our Vernon Construction & Forestry location.

The successful applicant for this position will be responsible for the daily organization and dispatch of  technicians, providing quality repair work for the Vernon Service Department, advising and making recommendations to the Service Manager regarding technician skills and training needs.

Duties & Responsibilities

  • Responsible for the organization of the work performed and quality control
  • Supervise the work of service technicians
  • Maintain an organized, clean work environment
  • Advise and mentor technicians
  • Commitment to customer service and service excellence
  • Ability to communicate and work effectively with customers, the service team, and other branch personnel
  • Establish & maintain an on-call field schedule
  • Converse with the customers and operators on the phone, email, or in person
  • Manage costs and ensure profitability of the department
  • Opening and closing work orders, preparing work orders for warranty
  • Other duties as required

#LI-onsite


Required Skills
  • Strong organizational skills
  • Basic Microsoft Office skills required
  • Candidates must be willing to be available after-hours
  • Must be able to lift up to 50 pounds

Required Experience
  • Previous mechanical experience in a heavy equipment environment is an asset
  • Certified Journeyman in the Heavy Duty Equipment technician trade or equivalent designated trade required
  • Experience in a service department setting required
  • Familiarity with John Deere and competitive products preferred
  • Forklift license preferred

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