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Service Manager Jobs in Alameda, CA (NOW HIRING)

Swickard Auto Group

Service Manager

San Francisco, CA · On-site

$80K - $200K/yr

... service operations - managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality • Partner with the fixed ops director, parts manager, and sales ...

ArtHaus

Service Manager

Oakland, CA · On-site

$35 - $40/hr

About the Role The Service Manager is responsible for overseeing the physical maintenance and condition of the community, including all buildings, grounds, and equipment. This role ensures the ...

Benu

Service Manager

San Francisco, CA

For the Service Manager position, we are seeking individuals who already possess experience within a restaurant of similar caliber, style, and menu format. Candidates should have a genuine passion ...

Benu

Service Manager

San Francisco, CA

For the Service Manager position, we are seeking individuals who already possess experience within a restaurant of similar caliber, style, and menu format. Candidates should have a genuine passion ...

ERT AUTOMOTIVE LLC

Be Seen First

Service Manager

Pleasanton, CA · On-site

$75K - $85K/yr

Position Summary The Service Manager is the face of our shop and a key part of our repair team. This role blends customer service, service writing, and shop operations with hands-on mechanical work.

Sunbelt Rentals

Service Manager

San Leandro, CA · On-site

$74K - $88K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

New

Buffalo Wild Wings

Service Manager

Concord, CA · On-site

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to the team, ensures efficient ...

Sunstate Equipment

Service Manager

Oakland, CA · On-site

$95K - $125K/yr

Service Manager Sunstate Equipment Co.: Where Safety and People are Core Values! We take care of our People and it shows! Location & Branch Hours: Oakland, CA 94621 - Monday-Friday, Branch Hours of ...

Cintas

Service Manager

San Leandro, CA · On-site

$82K - $110K/yr

Requisition Number: 228838 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Sunbelt Rentals

Service Manager

San Leandro, CA · On-site

$74K - $88K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

New

ERT AUTOMOTIVE LLC

Be Seen First

Service Manager

Pleasanton, CA · On-site

$75K - $85K/yr

Position Summary The Service Manager is the face of our shop and a key part of our repair team. This role blends customer service, service writing, and shop operations with hands-on mechanical work.

Buffalo Wild Wings

Service Manager

Concord, CA

$25 - $27/hr

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to the team, ensures efficient ...

Cintas

Service Manager

San Leandro, CA · On-site

$82K - $110K/yr

Requisition Number: 228838 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Trek Bicycle Corporation

Service Manager

Berkeley, CA · On-site

$25 - $29/hr

Job LocationTrek Store Berkeley Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

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All JobsService JobsService Manager JobsService Manager Jobs in Alameda, CA

Service Manager information

See Alameda, CA salary details

$37.4K

$79.3K

$134.3K

How much do service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service manager in Alameda, CA is $79,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Alameda, CA?

The most popular types of Service jobs in Alameda, CA are:

What job categories do people searching Service Manager jobs in Alameda, CA look for?

The top searched job categories for Service Manager jobs in Alameda, CA are:

What cities near Alameda, CA are hiring for Service Manager jobs?

Cities near Alameda, CA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Alameda, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,302 per year, or $38.1 per hour.

Service Manager

San Leandro, CA • On-site

Coast Counties Peterbilt
Retail • 51 - 200 employees
Learn more about Coast Counties Peterbiltexternal

Full-time

Re-posted 19 days ago

Job description

About the role
The Service Manager is responsible for the day-to-day operation of the Service Department. The Service Manager creates and monitors processes to organize and maintain the paperwork flow and repair order closing. He is responsible for hiring and maintaining the work force (technicians and support staff) to adequately complete repairs based on customer's expectations. The Service Manager is responsible to maintain technician proficiency to the company standards. The Service Manager is integral in creating and maintaining long term relationships with key customers through the use of the factory sponsored SMARTLINQ Service Management platform to enhance the business experience in real-time. The Service Manager is responsible for long range forecasting and planning to promote long term growth and profitability. The Service Manager is responsible for long range forecasting and planning to promote long term growth and profitability.
Key Relationships
The Service Manager reports directly to the Director of Service. The Service Manager will communicate & be accountable to the Parts Manager, Truck Sales Team, Lease & Rental Team, Director of Service and General Manager as his/hers course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs.
The Service Manager will work closely with other parts counter personnel, coordinating with them the various aspects of warranty claims submission requirements.
The Service Manager works closely with the Assistant Service Manager, Service Writer, and Warranty Management team when coordinating repair order processing to maximize repair order recovery and minimize delays in completing the repairs and completing the warranty claims process.
Main Responsibilities
  • Maintain the flow of communication internally and externally through the use of the SMARTLINQ Service Management platform.
  • Get repair orders closed within 2 days of repair completion.
  • Conduct daily 'tailgate' meetings with the assistant service managers, service writers & service technicians to coordinate repairs and address problems.
  • Meet with technicians at start of shift to review status of repairs in process and the expectation for the repairs regarding hours invested and completion time estimation.
  • Promote excellent customer service as measured by complaints and CSI reports.
  • Assure the shop has trained/certified technicians for all OEMs represented.
  • Maintain technician proficiency standards as outlined by the company and report results to technicians weekly and at the end of the month.
  • Maintain a clean, professional shop environment.
  • Actively engage and lead the safety program in the department.
  • Assist the warranty manager, when needed to maintain current warranty receivables.
  • Work with the credit department to assure customer creditability for repairs performed and to assure COD policies are adhered to.
  • Make regular customer visits.
  • Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc.

Qualifications
Knowledge, Skill and Ability to:
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
  • Reviews routine reports and communicates necessary action plans with the staff.
  • Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Analyze operational and administrative problems, evaluate alternatives and reach sound decisions with the support of upper management as needed.
  • Plan, assign, supervise review and evaluate the work of others
  • Train staff in work
  • Organize, prioritize and delegate work and coordinate multiple activities to meet critical time restraints due to customer demand.
  • Use initiative and sound independent judgement within general policy guidelines.
  • Research, compile and summarize a variety of informational materials.
  • Use computers, preferably in a PC, Windows-based operating
  • Define problems, collect data, establish facts, and draw valid conclusions for long term resolution.
  • Interpret an extensive variety of technical instructions in mathematical or diagram.
  • Willingness to work on weekends, evenings and holidays. Willingness to attend occasional offsite training or conference.
  • Willingness to attend occasional offsite training or conference.

Education and Experience
  • 5 yrs. working at a Heavy-Duty Truck Dealership, including the Service Department, having 3 + years of leadership/management experience
  • Excellent People Skills
  • Building relationships with Customers & Employees
  • Building loyalty with service technicians
  • Proficiency in Microsoft Office (Word, Excel, Outlook, etc) & Dealer Business System (DBS)

Working Conditions
  • Work mainly takes place in an office/retail environment.
  • Noise level is low to moderate.

Cognitive and Physical Demands
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
  • Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Analyze operational and administrative problems, evaluate alternatives and reach sound decisions with the support of upper management as needed.
  • Read and interpret rules, policies and procedures
  • Use initiative and sound independent judgement within general policy guidelines.
  • Research, compile and summarize a variety of informational materials.
  • Define problems, collect data, establish facts, and draw valid conclusions for long term resolution.
  • Interpret an extensive variety of technical instructions in mathematical or diagram
  • While performing the duties of this job, the employee is regularly required walk, sit, talk, hear within surrounding environment
  • The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, etc...
  • The employee is occasionally required to climb or step
  • The employee must occasionally lift and/or move up to 50 lbs. using best safety practices.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust
  • The employee must be able to enter and exit a variety of vehicle types

EEO Statement
Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.

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