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Service Manager Jobs in Newfoundland and Labrador

Brandt

Service Manager

Mount Pearl, NL

The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is also ...

Brandt

Service Technician - Shop

Mount Pearl, NL · On-site

Operate within budgets and approvals established by the Service Manager. * Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. * Achieve and ...

SMS Equipment

Service Supervisor

Paradise, NL · On-site

CA$80K - CA$90K/yr

Manage W/O * Maintain the proper functioning of both the workshop and the field * Manage the ... Review and authorize all service expense * Ensure the proper functioning of the truck Follow up and ...

CHRISTENSEN INC

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position will report to the Service Manager and spread their time across multiple divisions of Christensen, as needed. SIGNIFICANT ACTIVITIES & DELIVERABLES * Assist with various equipment ...

Metso Outotec

Service Technician

Wabush, NL · On-site

  • Medical

  • Life

In this position, you will report to the Service Supervisor / Service Manager. This position is mainly located in Wabush, Labrador, however, it involves up to 50-70% travel to customer sites within ...

Johnson Controls

HVAC Service Operations Manager

Mount Pearl, NL · On-site

CA$99K - CA$149K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong ...

Tim Hortons

Food Service Supervisor

Saint Anthony, NL · On-site

You promote a respectful team environment and manage team members with open communication and ... Your 3 -5 years of quick service experience in a supervisory role combined with your practical ...

LPT RETAIL MANAGEMENT SERVICES LLC

Provide excellent customer service. If two employees are on duty and only one is running a cash ... Other duties may be assigned from time to time by the Store Manager. * Ability to read, understand ...

McAlister's Deli

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Previous experience in a deli or food service management role is preferred. * BS/MA in Business Administration preferred. * Servsafe License preferred, or able to obtain a State-approved license ...

McAlister's Deli

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Previous experience in a deli or food service management role is preferred. * BS/MA in Business Administration preferred. * Servsafe License preferred, or able to obtain a State-approved license ...

McAlister's Deli

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a General Manager, you'll oversee every aspect of restaurant operations, ensuring safety ... Success in this position requires excellent customer service skills, a friendly and approachable ...

McAlister's Deli

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a General Manager, you'll oversee every aspect of restaurant operations, ensuring safety ... Success in this position requires excellent customer service skills, a friendly and approachable ...

Walmart

(CAN) Cashier

Saint John's, NL · On-site

CA$16.50/hr

... Service Manager as required. The minimum rate of pay for this position starts from $16.50. Le taux horaire minimum pour ce poste debute a 16.50. Minimum Qualifications... Outlined below are the ...

Walmart

(CAN) Cashier

Mount Pearl, NL

CA$16.50/hr

... Service Manager as required. The minimum rate of pay for this position starts from $16.50. Le taux horaire minimum pour ce poste debute a 16.50. Minimum Qualifications... Outlined below are the ...

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Service Manager information

See Newfoundland and Labrador salary details

$25K

$60.1K

$96.5K

How much do service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service manager in Newfoundland and Labrador is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Newfoundland and Labrador?

The most popular types of Service jobs in Newfoundland and Labrador are:

What are popular job titles related to Service Manager jobs in Newfoundland and Labrador?

For Service Manager jobs in Newfoundland and Labrador, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Newfoundland and Labrador look for?

The top searched job categories for Service Manager jobs in Newfoundland and Labrador are:

What cities in Newfoundland and Labrador are hiring for Service Manager jobs?

Cities in Newfoundland and Labrador with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Newfoundland and Labrador as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $60,138 per year, or $28.9 per hour.

Service Manager

Brandt

Mount Pearl, NL

Full-time

Posted 26 days ago

Job description

Brandt is currently seeking a Service Manager for our Mount Pearl Construction and Forestry location.

The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement).  The Service Manager is also responsible for managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident technicians. 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

  • Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs. 
  • Build and maintain strong relationships with customers and internal teams to support effective service delivery. 
  • Ensure quality service execution in the shop, field, and resident locations in line with company standards. 
  • Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing. 
  • Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime. 
  • Coordinate with parts and sales to ensure parts availability and minimize service downtime. 
  • Ensure compliance with safety, quality, warranty, and reporting standards. 
  • Maintain clean, safe facilities and equipment to Brandt standards. 
  • Collaborate with corporate product support teams to improve service effectiveness and profitability. 
  • Develop and manage the annual service department budget. 
  • Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs. 
  • Manage warranty claims, PIPs, and credits to maximize recovery. 
  • Monitor and close Work in Progress (WIP) to ensure accurate financial reporting. 
  • Ensure timely, accurate documentation of all service-related financial activity. 
  • Utilize vendor systems to manage customer, service, and financial data. 
  • Lead service personnel in accordance with company policies and procedures. 
  • Ensure all work is performed safely and in compliance with occupational health and safety standards. 
  • Recruit, train, and retain qualified service employees in collaboration with Branch Management and HR. 
  • Ensure technicians maintain required training and manufacturer certifications. 
  • Conduct performance reviews and support employee development and accountability. 
  • Lead performance management initiatives to support team and departmental success. 
  • Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS: 

  • 5-7 years’ progressive combined in experience in service, management, and business. 
  • Knowledge and skill in the operation of a heavy equipment dealership. 
  • Ability to organize work, set priorities, and achieve work related objectives and goals. 
  • Ability to lead teams effectively. 
  • Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment. 
  • Strong customer service orientation, exercising sound judgement when dealing with customers. 
  • Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels. 
  • Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently. 
  • Self-motivated to learn and stay current in the industry. 
  • Proficient in the use of work-related desktop applications. 
  • Journeyperson Heavy Equipment Technician Certification considered an asset. 
  • Governmental “Blue Seal” certification in Service Management or other management training considered an asset. 

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