Service Manager Medical Equipment Jobs (NOW HIRING)

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Location: Clayton Manufacturing Facility (with occasional U.S. travel)

Job Type: Full-Time, Exempt

Department: Business Operations & Support

We are seeking an experienced Medical (Donor Center) Equipment Manager to oversee the planning, coordination, and lifecycle management of equipment supporting our plasma collection operations. This role serves as a key liaison between business stakeholders, procurement teams, vendors, and operational partners to ensure donor centers have the equipment and technical support needed to operate efficiently and compliantly.

The ideal candidate combines strong technical expertise, equipment management experience, vendor coordination skills, and a customer-service mindset to support business operations across a dynamic and growing network.

This is an opportunity to play a critical role in supporting donor center operations by ensuring the reliability, performance, and continuous improvement of equipment that directly supports plasma collection services. You'll work with innovative technologies, collaborate across functions, and help drive operational excellence throughout the organization.

• Manage the full lifecycle of donor center equipment, including planning, deployment, maintenance, upgrades, and retirement.

• Develop, maintain, and optimize equipment asset management systems and associated KPIs.

• Partner with business stakeholders and vendors to define equipment requirements and operational needs.

• Coordinate with Procurement regarding equipment sourcing, agreements, logistics, and equipment changes.

• Oversee the Virtual Donor Center (VDC), including testing, upgrades, validation activities, and implementation of new equipment and processes.

• Manage the repair depot for collection center instruments, including:

• Troubleshooting equipment issues

• Repairing and upgrading units when appropriate

• Coordinating shipments

• Maintaining appropriate inventory levels at collection sites

• Serve as an administrative super user and subject matter expert for assigned equipment and systems.

• Support compliance initiatives and ensure adherence to equipment-related procedures and standards.

• Manage incoming support requests and respond to technical and functional inquiries.

• Collaborate with internal teams and external vendors to support system enhancements and operational improvements.

• Assist with change management initiatives and implementation projects.

• Perform other duties as assigned.

• Minimum 8 years of related experience in equipment management, operations support, technical systems, device management, or a similar field.

• Strong knowledge of:

• Device operations

• Equipment maintenance and support

• Inventory management

• Asset lifecycle management

• Vendor management

• Ability to analyze equipment costs, utilization, and inventory needs.

• Experience defining business requirements and communicating technical needs to vendors and stakeholders.

• Strong troubleshooting and technical repair capabilities.

• Excellent communication, organizational, and problem-solving skills.

• Bachelor's degree in Engineering, Technology, Business Operations, Supply Chain, or a related field.

• Experience supporting healthcare, laboratory, plasma collection, manufacturing, or regulated environments.

• Proven ability to work independently on complex assignments.

• Strong project coordination and prioritization skills.

• Ability to build partnerships across multiple business functions.

• Customer-focused mindset with strong attention to detail.

• Leadership qualities and the ability to guide initiatives involving internal teams and external vendors.

• Flexibility to support business needs, including occasional evening work and on-call weekend support when necessary.

• Primarily office-based with regular use of computer and office equipment.

• Ability to lift and carry items up to 30 pounds.

• Occasional travel to collection centers and other U.S. locations.

• Frequent interaction with cross-functional teams and stakeholders.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : NC-Clayton:USNC0002 - Clayton

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 545833

Type: Regular Full-Time

Job Category: MANUFACTURING