Service Management Jobs in Pickering, ON (NOW HIRING)

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Service Manager, Security Automation within the Threat Detection & Response team, you will lead the evolution of security automation as a managed capability across CIBC's Cyber Delivery and Operations functions. This role is focused on identifying and delivering automation and AI capabilities safely, consistently, and with the right level of governance. You will help shape how opportunities are identified, assessed, prioritized, implemented, and maintained across cyber operations. This includes ensuring automation requirements are clearly defined, risks are understood, and mitigations are implemented by leveraging appropriate controls built into automated detection and response processes before they are operationalized. You will work with SOC, Security Engineering, Data Leakage Prevention, Threat Hunting, Data Security, and related investigations teams to expand automation in a way that improves operational effectiveness while reducing the risk of disruption, unintended action, or security control failure.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement, where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Build a structured automation service: Define and mature the operating model for cyber security automation, including intake, prioritization, backlog management, lifecycle ownership, and service reporting.
• Translate business needs into clear requirements: Work with stakeholders to document business requirements, acceptance criteria, risks, dependencies, and control expectations for use cases that enhance cyber security posture.
• Prioritize based on risk and value: Assess automation opportunities based on operational impact, risk reduction, complexity, and alignment to cyber priorities.
• Strengthen control design: Ensure automated actions include adequate safeguards, such as approvals, exception handling, monitoring, auditability, rollback considerations, and human oversight where appropriate.
• Advocate safe AI adoption: Help evaluate AI enabled automation opportunities to ensure they are practical, controlled, explainable, and aligned to operational accountability.
• Partner across cyber teams: Collaborate with SOC operations, Security Engineering, DLP, Threat Hunting, Data Security, and investigative teams to identify where automation can improve consistency, speed, and quality of outcomes.
• Manage delivery and lifecycle: Oversee the automation backlog from idea through implementation, operational readiness, performance review, and retirement where needed.
• Communicate service value: Provide clear updates to stakeholders on automation demand, delivery progress, benefits, risks, and service maturity.

Who you are

• You can demonstrate experience in Information Security, Cyber Operations, Security Automation, or Technology Service Management within a large enterprise environment. You have worked with one or more areas such as SOC operations, incident response, SIEM, SOAR, case management, DLP, threat hunting, data security, or security engineering. You understand cyber operations. You know how security teams detect, investigate, respond to, and manage threats, and you understand where automation can improve outcomes when applied carefully.
• You are risk minded. You recognize that automation can create business impact if poorly designed, and you know how to balance speed, efficiency, control, and accountability.
• You bring structure to complex work. You are comfortable managing demand, organizing backlogs, clarifying priorities, and helping teams move from ideas to practical delivery.
• You can connect business and technical teams. You are able to translate operational needs into clear requirements and communicate technical risks in a way stakeholders can understand.
• You are digitally savvy. You are interested in automation, AI, analytics, and emerging technologies, and you focus on practical adoption measured through tangible metrics rather than technology for its own sake.
• Your influence makes an impact. You build trusted relationships, guide discussions, and help teams align on priorities, risks, and outcomes.
• Values matter to you. You bring your real self to work and live our values: trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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