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Service Management Jobs in Brandon, MS (NOW HIRING)

Snider Tire

Commercial Service Manager

Richland, MS · On-site

Exemplary leadership, organizational, and time management skills * Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure ...

Upchurch Industrial

HVAC Service Supervisor

Jackson, MS · On-site

$60 - $90/hr

This role also manages assigned customer accounts, open service requests, and PM schedules while maintaining high standards of quality, safety, and customer satisfaction Key Responsibilities

Upchurch

HVAC Service Supervisor

Jackson, MS · On-site

$65 - $90/hr

This role also manages assigned customer accounts, open service requests, and PM schedules while maintaining high standards of quality, safety, and customer satisfaction Key Responsibilities

Upchurch

HVAC Service Supervisor

Jackson, MS · On-site

This role also manages assigned customer accounts, open service requests, and PM schedules while maintaining high standards of quality, safety, and customer satisfaction Key Responsibilities

Burlington

Operations/Service Manager II

Jackson, MS · On-site

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... You'll Come With * 3+ years of Retail Management or Store Operations experience at an Off Price ...

Fourteen Foods

District Manager

Richland, MS

Bachelor's Degree in business administration or hospitality management, or 4 years additional relevant experience. * 2+ years in a multi-unit food service management role. * Must possess and maintain ...

Fourteen Foods

District Manager

Jackson, MS

Bachelor's Degree in business administration or hospitality management, or 4 years additional relevant experience. * 2+ years in a multi-unit food service management role. * Must possess and maintain ...

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All JobsService Management JobsService Management Jobs in Brandon, MS

Service Management information

See Brandon, MS salary details

$31.9K

$67.6K

$114.4K

How much do service management jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service management in Brandon, MS is $67,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $77,700.00 per year, depending on experience, location, and employer.

What is service management?

Service management is a set of specialized organizational capabilities for delivering value to customers in the form of services. It focuses on designing, delivering, managing, and improving the way IT and non-IT services are provided to meet business needs. Service management involves processes like incident management, change management, and service desk support, ensuring services are reliable, efficient, and aligned with customer expectations. It is commonly associated with frameworks such as ITIL (Information Technology Infrastructure Library).

What are the key skills and qualifications needed to thrive in service management, and why are they important?

To thrive in Service Management, you need strong organizational skills, a solid understanding of IT service delivery frameworks (such as ITIL), and relevant experience in managing service operations. Familiarity with service management tools like ServiceNow, ITIL certifications, and knowledge of ticketing systems are commonly required. Excellent communication, problem-solving abilities, and customer-oriented mindset help foster collaboration and ensure high customer satisfaction. These skills are critical for maintaining efficient service delivery, resolving issues quickly, and consistently meeting business and client expectations.

What are some typical challenges faced in a service management role, and how can they be addressed?

In a Service Management role, professionals often encounter challenges like managing customer expectations, coordinating between multiple teams, and ensuring consistent service delivery. Balancing urgent incident responses with longer-term process improvements can also be demanding. To address these challenges, clear communication, strong organizational skills, and adopting IT service management frameworks like ITIL are essential. Regular collaboration with technical teams and stakeholders helps ensure alignment and continuous improvement in service quality.

What is the difference between Service Management vs Customer Support Specialist?

AspectService ManagementCustomer Support Specialist
Required CredentialsCertifications like ITIL, PMP often preferredCustomer service training, sometimes certifications like HDI or CSAT
Work EnvironmentTypically in IT, telecom, or service industries managing processesCustomer service centers, call centers, or online support
Employer & Industry UsageUsed across IT, telecom, healthcare, and service sectorsPrimarily in retail, tech, and service industries
Common Search & Comparison IntentUnderstanding process management and service deliveryAssisting customers and resolving issues

Service Management focuses on overseeing and improving service delivery processes, often requiring certifications like ITIL. Customer Support Specialists handle direct customer interactions, resolving issues and providing assistance. While both roles aim to enhance customer satisfaction, Service Management is more process-oriented, whereas Customer Support is more customer-facing.

Do you need a degree to be a service management?

A degree is not strictly required to work in service management, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant skills such as communication, problem-solving, and familiarity with service management tools like ITIL can be important, and certifications may enhance job prospects.

What skills do you need to be a service management?

Service management professionals need strong communication, problem-solving, and organizational skills to coordinate and improve service delivery. Knowledge of ITIL frameworks, customer service, and proficiency with management tools are also important for success in this role.

What job categories do people searching Service Management jobs in Brandon, MS look for?

The top searched job categories for Service Management jobs in Brandon, MS are:

What cities near Brandon, MS are hiring for Service Management jobs?

Cities near Brandon, MS with the most Service Management job openings:

Service Management jobs near you
Infographic showing various Service Management job openings in Brandon, MS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,571 per year, or $32.5 per hour.

Parts Manager - Service Manager - Service Advisor Consulting Jackson, MS

The Reynolds and Reynolds Company

Jackson, MS • On-site

$60 - $63/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Reynolds and Reynolds rating

8.1

Company rating: 8.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

113th of 247 rated software companies

Job description

This is a HIGH travel position. Must be willing to travel, with overnight hotel stays, up to 5 nights per week (every week).

Reynolds and Reynolds is looking for experienced automotive professionals to join our consulting team. Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry.

As a Parts Manager – Service Manager – Service Advisor your primary focus will be to establish professional relationships with customers and help their businesses become more efficient, effective, and profitable. You will work with dealership personnel to identify trouble areas within the dealership and then use established and proven consulting services programs, as well as your industry knowledge, to help solve these issues. Once a project is complete, you will follow-up with customers to maintain relationships and provide ongoing ‘fee for service’ support and problem resolution. By helping these customers become successful in the different areas of the dealership, you will build trust that will further drive consulting services sales.

Training

Our training consists of time with experienced consulting and sales representatives in the field for approximately 90 days, online courses completed in your home office, and classroom instruction through our offices in Dayton and Houston. Your compensation during training will be a $60,000-63,000 base salary. You will be eligible for quarterly bonuses after the 9 month training period. Total targeted income after training (including base and bonuses) is $80,000+.

Requirements

  • High School Diploma or equivalent

  • Bachelor's preferred but not required
  • 5+ years of automotive dealership experience (Service Advisor, Parts Manager, Service Manager, or Fixed Operations Director)
  • Must be willing to travel extensively with overnight hotel stays up to 5 nights per week (every week).
  • Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
  • Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Paid vacation and sick days
  • Eight paid holidays
  • Referral bonuses
  • Professional development and training
  • Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

High School Diploma or equivalent. Bachelor's preferred but not required. 5+ years of automotive dealership experience (Service Advisor, Parts Manager, Service Manager, or Fixed Operations Director). Must be willing to travel extensively with overnight hotel stays up to 5 nights per week (every week).. Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.. Must have reliable home internet with sufficient bandwidth for video conferencing

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What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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