ZipRecruiter

Log In

1

Service Management Analyst Jobs in O Fallon, IL (NOW HIRING)

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

... Analytics), Business Intelligence & Infrastructure services. Three-time consecutive winner of Best ... ITSM Manager * Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Strong leadership, senior stakeholder management existing experience in the IS environment and ... active role in analyzing the goals which contribute to the BTS strategy and roadmap. Key ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Strong leadership, senior stakeholder management existing experience in the IS environment and ... active role in analyzing the goals which contribute to the BTS strategy and roadmap. Key ...

Marick Mechanical

Service Manager

Saint Louis, MO · On-site

... service management experience * High School diploma or GED * Problem Solving/Analysis skills ... attention to detail; organization * Organizational leadership to encourage team growth and ...

Marick Mechanical

Service Manager

Saint Louis, MO

... service management experience * High School diploma or GED * Problem Solving/Analysis skills ... attention to detail; organization * Organizational leadership to encourage team growth and ...

Marick Mechanical

Service Manager

Saint Louis, MO · On-site

... service management experience * High School diploma or GED * Problem Solving/Analysis skills ... attention to detail; organization * Organizational leadership to encourage team growth and ...

previous pagenext page

Showing results 21-40

All JobsService Management Analyst JobsService Management Analyst Jobs in O Fallon, IL

Service Management Analyst information

See O Fallon, IL salary details

$40.1K

$79.3K

$123.1K

How much do service management analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service management analyst in O Fallon, IL is $79,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What cities near O Fallon, IL are hiring for Service Management Analyst jobs? Cities near O Fallon, IL with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in O Fallon, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,252 per year, or $38.1 per hour.

IT Service Management (ITSM)

VDart Inc

Saint Louis, MO • On-site

$52.50 - $72.25/hr

Contractor

Re-posted 9 days ago

Job description

Company Description
About VDart:
VDart is an emerging global information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelligence & Infrastructure services. Three-time consecutive winner of Best Places to Work in Atlanta and Best and Brightest Award, VDart has successfully deployed over 3500 contractors in the last five years with over 60% of its deployments with Fortune 1000 corporations. We possess deep industry expertise and focus in BFSI, Manufacturing, Retail, Energy & Utility, Healthcare, Technology and the Public-Sector. Our scope, knowledge, industry expertise and global footprint have enabled us to provide best in the industry solutions. With our core focus in emerging technologies, we provide global technology workforce solutions in USA, Canada, Mexico, Brazil, UK & Australia
Job Description
ITSM Manager
  • Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy Versions(9.1)

• Using BMC Remedy Developer Studio to customize forms, fields, overlay, workflows and related system components
• Administering BMC Remedy Action Request (AR) platform and Mid-Tier Web Servers versions 8.1 or 9.1.
• Experience with LDAP, Active Directory structure and third party software integrations
• Experienced in designing, developing, testing and deploying custom Remedy application and workflow enhancements per business
requirements
• Hands on Implementation/Development on BMC Virtual Agent and BMC MyIT
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply