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Service Management Analyst Jobs in Missouri (NOW HIRING)

CBRE

Property Management Analyst

Saint Louis, MO · On-site

Partner with field management staff, client accounting services, and management. * Assist with the ... Experience with analyzing information and standard practices to make judgments. * In-depth ...

Mastercard, Inc.

As a Service Management Engineer, we are responsible for ensuring that our platforms are stable and ... We support daily operations with a hyper focus on triage, root cause analysis by understanding the ...

MasterCard

Senior Service Management Engineer

O Fallon, MO · On-site

$97K - $134K/yr

As a Service Management Engineer, we are responsible for ensuring that our platforms are stable and ... We support daily operations with a hyper focus on triage, root cause analysis by understanding the ...

Mastercard, Inc.

$95K - $126K/yr

Title and Summary Lead Service Management Engineer Who is Mastercard? We work to connect and power ... Overview : We are seeking a Lead Data Engineer to join Mastercard Architecture & Analytics team.

MasterCard

Lead Service Management Engineer

O Fallon, MO · On-site

$95K - $126K/yr

Title and Summary Lead Service Management Engineer Who is Mastercard? We work to connect and power ... Overview : We are seeking a Lead Data Engineer to join Mastercard Architecture & Analytics team.

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Service Management Analyst information

See Missouri salary details

$40.3K

$79.7K

$123.8K

How much do service management analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service management analyst in Missouri is $79,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Missouri? For Service Management Analyst jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Missouri look for? The top searched job categories for Service Management Analyst jobs in Missouri are:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Missouri as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,693 per year, or $38.3 per hour.

Change Management Analyst

Bluebird Network

Kansas City, MO • On-site

Full-time

Posted 9 days ago

Job description

Description
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Change Management Analyst to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.
POSITION PURPOSE:
The Change Management Analyst will support Network Operations Center (NOC) leadership and technical teams by utilizing Network Element Management Systems (EMS) and Operational Support Systems (OSS) to identify circuits affected by network maintenance and deliver timely, accurate, and customer-focused notifications.
Additional responsibilities include, but are not limited to, performing data entry, maintaining system accuracy, and supporting cross-platform data integrity across multiple tools and systems.
Requirements
Required Qualifications:
  • College degree or equivalent in IT or a related technical field.
  • Prior experience manipulating, analyzing, and reporting on data sets.
  • Experience formatting data for easy analysis (spreadsheets, charts, pivot-tables, etc..)
  • Proficient in Microsoft 365, with strong emphasis on Excel (formulas, pivot tables, and data tools).
  • Demonstrated analytical ability, judgment, and problem-solving skills.
  • Strong attention to detail with a focus on accuracy and data quality.
  • Ability to quickly pivot between tasks in a fast-paced environment.
  • Proficient in automating the creation of data analysis reports and notifications, including automated workflows, spreadsheet updates, and email distribution processes.

Preferred Qualifications:
  • Prior experience in the Telecommunications field is strongly preferred.
  • Experience with Network Operations OSS and EMS/NMS systems in a production environment.
  • Experience reading and interpreting network drawings and diagrams.
  • Possess an understanding of data transfer techniques between systems (e.g., REST APIs, XML, SQL queries, file import/export) and their practical application in operational workflows.

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