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Service Line Manager Jobs in New York (NOW HIRING)

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Service Line Manager information

See New York salary details

$36.1K

$76.5K

$129.6K

How much do service line manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service line manager in New York is $76,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $88,100.00 per year, depending on experience, location, and employer.

What is a service line manager?

A Service Line Manager is a professional responsible for overseeing and coordinating a specific set of services within an organization, often within healthcare or large enterprises. They manage the delivery, quality, and profitability of their service line, ensuring that operations run smoothly and meet organizational goals. Their role typically involves strategic planning, budgeting, staff oversight, and process improvement to enhance both client and business outcomes.

How does a service line manager typically collaborate with cross-functional teams to achieve service delivery goals?

A Service Line Manager works closely with cross-functional teams such as operations, sales, finance, and IT to ensure seamless service delivery and continuous improvement. They coordinate with these departments to align resources, resolve issues quickly, and implement strategic initiatives. Regular meetings, clear communication, and collaborative problem-solving are essential to balancing client needs, operational efficiency, and business objectives. This teamwork fosters innovation and supports the achievement of service line targets.

What are the key skills and qualifications needed to thrive as a service line manager, and why are they important?

To thrive as a Service Line Manager, you need strong leadership abilities, project management experience, and expertise in the specific service area, often supported by a relevant bachelor's degree. Familiarity with enterprise resource planning (ERP) systems, budget management software, and sometimes certifications like PMP or Lean Six Sigma are typically required. Outstanding communication, problem-solving skills, and the capacity to motivate cross-functional teams set exceptional managers apart. These skills and qualities are crucial for driving service excellence, operational efficiency, and team engagement within the organization.

What is the difference between Service Line Manager vs Project Manager?

AspectService Line ManagerProject Manager
CredentialsRelevant industry certifications, management experienceProject management certifications (PMP), relevant experience
Work EnvironmentOversees multiple projects within a service line, strategic focusManages individual projects, tactical focus
Employer & Industry UsageCommon in consulting, healthcare, IT sectorsWidely used across various industries including construction, IT, engineering

While both roles involve management, a Service Line Manager oversees multiple projects within a specific service area, focusing on strategic growth and client relationships. A Project Manager handles individual projects, ensuring they are completed on time and within scope. The Service Line Manager has a broader scope, often managing teams and resources across projects, whereas the Project Manager concentrates on the execution of specific projects.

What are the most commonly searched types of Service Line jobs in New York?

The most popular types of Service Line jobs in New York are:

What cities in New York are hiring for Service Line Manager jobs?

Cities in New York with the most Service Line Manager job openings:

Service Line Manager jobs near you
Infographic showing various Service Line Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,550 per year, or $36.8 per hour.

Director, Clinical Research Operations Service Line Activation

New Brunswick, NJ • On-site, Remote

Vitalief
Health Care and Social Assistance • 51 - 200 employees
Learn more about Vitaliefexternal

$160K - $190K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

ABOUT VITALIEF
Vitalief is a clinical research consulting firm focused exclusively on the clinical research industry, providing consulting, staffing, and technology-enabled services to academic medical centers, health systems, sponsors, CROs, and site networks. By combining deep subject matter expertise with the experience of senior research practitioners, we help organizations accelerate study activation, optimize operations, improve financial performance, and build scalable workforce solutions that reduce costs, increase efficiency, and advance clinical breakthroughs for patients.
POSITION OVERVIEW
Vitalief is seeking an experienced, hands-on clinical research operations leader to activate a new research service line for a multi-location health system and its affiliated academic medical center. The two institutions are building a shared clinical research enterprise. The first service line is live and led, and this role leads to the next one, drawing on the playbook and enterprise capabilities that first activation is putting in place. The next service line is being selected now; cardiovascular, pulmonary, and cardiopulmonary programs are among those under consideration, and we are seeking candidates whose experience spans one or more of those areas.
As the primary subject matter expert for the service line, you will collaborate closely with the Vitalief delivery team, the service line's clinical leadership, and the health system's clinical trials office. You will run discovery, set the service line's research strategy, seat and lead its working group, select and steward a priority study portfolio, build the investigator bench, and plan coordinator staffing.
WHY VITALIEF?
  • Meaningful Impact: Support innovative clinical research that advances treatment options and improves patient outcomes.
  • People-First Culture: Join a collaborative environment focused on professional growth, innovation, and teamwork.
  • Comprehensive Benefits: Enjoy 20 PTO days, 9 paid holidays, company-paid life insurance, short- and long-term disability coverage, a 401(k) retirement plan, and comprehensive healthcare benefits.
  • Work Location: Primarily remote job (EST Zone work hours) with 10% travel to client locations domestically.
  • Salary Range: $160,000 - $190,000, plus eligibility for performance-based incentives and equity participation.

KEY RESPONSIBILITIES
  • Lead Service Line Strategy & Activation: Lead service line discovery and develop the strategy, priorities, and study portfolio using the established activation framework and incorporating lessons learned from prior launches.
  • Build Clinical Leadership & Investigator Capacity: Identify and cultivate clinical champions, establish research leadership relationships, and engage department chairs, division chiefs, and clinicians. Build the investigator bench by identifying and developing new PIs/Sub-Is and pairing them with experienced investigators.
  • Manage Portfolio & Working Group: Lead the service line expert working group, establish regular cadence, identify and resolve cross-study bottlenecks, and steward priority studies from startup through enrollment, escalating enterprise-level issues as needed.
  • Optimize Staffing & Resources: Align coordinator staffing and shared resources with the study portfolio, investigator capacity, and anticipated demand, determining when dedicated service line resources are warranted.
  • Manage Opportunities & Sponsor/CRO Engagement: Serve as the primary service line contact for study opportunities and investigator relationships. Triage opportunities into the enterprise intake process and partner with business development/feasibility teams on sponsor and CRO engagements, accurately representing investigators, sites, and patient populations.
  • Drive Activation, Performance & Reporting: Navigate institutional feasibility, IRB, contracting, budgets, coverage analysis, and research billing across both institutions while maintaining established enterprise processes. Track and report study volume, site distribution, startup milestones, and enrollment against commitments.
  • Continuous Improvement & Transition: Capture lessons learned, improve the activation playbook and processes, and prepare the function for transition to a permanent owner.

QUALIFICATIONS
  • Bachelor's degree required; Master's degree in Clinical Research Administration, Public Health, Nursing, or a related field strongly preferred.
  • Minimum 10 years of progressive clinical research operations experience, including 5 years in leadership or management roles.
  • Experience building or activating a research service line, department, or multi-site program in an academic medical center or affiliated health system, with a record of opening studies on sponsor timelines.
  • Cardiovascular, pulmonary, or cardiopulmonary clinical research experience is required: a track record running industry trials in cardiology and vascular medicine (drug, device, structural heart, heart failure, or cardiometabolic trials), in pulmonary or critical care medicine (Phase 2 and 3 drug studies, inhaled and biologic therapies, device and interventional pulmonology, or ICU trials), or across both.
  • Track record of building research programs from thin starting conditions: no dedicated research staff, no formal research leadership, investigators working around institutional barriers rather than through them. Comfortable operating without a full mandate and earning one through results.
  • Demonstrated success recruiting, onboarding, and mentoring new principal investigators, including early-career clinicians taking on their first industry studies.
  • Expertise in study startup optimization, institutional feasibility review, IRB and single-IRB reliance, Medicare coverage analysis, and research billing compliance.
  • Experience with CTMS platforms (OnCore preferred) and Epic research integration; comfortable pulling your own study and enrollment data and building a baseline from it.
  • Working relationships with sponsors and CROs and a practical understanding of how sites win repeat awards.
  • Demonstrated ability to operate within a matrixed, dual-institution governance structure: knowing which table an issue belongs at and getting it there with the facts needed for a decision.
  • Strong executive presence and clear written communication; comfortable presenting to steering committees and service line clinical leadership.

PHYSICAL DEMANDS: Standing, sitting, walking, visual perception, talking and hearing. Lifting up to 20lbs. Ability to travel up to 10%.

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