Service Line Director Jobs in Arizona (NOW HIRING)

Primary City/State:

Phoenix, Arizona

Department Name:

Care Mgmt Admin

Work Shift:

Day

Job Category:

Physicians

Help change health care; help change the world. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Our leaders are at the forefront of health care transformation, planning the future of Banner Health.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position provides leadership, vision, and direction to promote excellence in patient care through innovation, technology and optimal staffing. This position is responsible for directing, planning, and coordinating clinical activities and programs for the designated service line, ensuring clinical activities are efficient, effective, and appropriately support the organization’s multidisciplinary, patient-centered focus. This position may also have overall responsibility for providing leadership, direction, and administration of medical management, as well as the integration, coordination, and improvement of clinical care and patient safety for designated healthcare operations. This position serves as a member of the clinical leadership team at the system level, building and supporting effective collegial relationships with applicable internal and external stakeholders and ensuring optimal operating effectiveness and strategic positioning.

CORE FUNCTIONS

1. Drives strategic direction, clinical excellence, and intellectual leadership for the designated service line. Collaborates with the service line dyad partner to function as the link between providers and leaders to create system-wide clinical standards that support a culture focused on compassion, respect, excellence, safety, and teamwork.

2. Serves as a catalyst to drive opportunities to elevate the reputation, and capabilities of the designated service line to include advancing consistency in practice and leveraging research and technology. Extends physician resources and investments to achieve efficiency, affordability, access, quality, and service goals.

3. Accountable for quality, value-based outcomes, workforce stability, financial vitality, and strategic direction of clinical services across the health system in support of system strategy, operational performance, and organizational and service line goals.

4. Works in collaboration with other clinical and operational leadership teams. May serve on system committees. This also includes developing the system-wide vision, strategy, and clinical and operational performance in collaboration with other key stakeholders across the company.

5. Ensures and fosters an elevated level of collaboration within a highly matrixed team environment to coordinate activities, review work, exchange information, and resolve problems. Champions, models, and promotes service excellence philosophies and behaviors at the facility, regional, and system levels to enhance the overall patient experience.

6. Functions as an integral member of the designated healthcare operations and system leadership teams, serving in an advisory capacity to applicable staff. In collaboration with leadership team members, directs and provides oversight regarding the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet system-wide organizational growth initiatives and the needs of patient populations in the community. Fosters the development and implementation of workforce initiatives effectively. Leads and influences change at the local, regional, and system levels.

7. Function as the leader of the comprehensive radiology programs, projects, and activities across the health system, including research and education.

8. This position has full operational and administrative oversight responsibility for designated service line. Serves as liaison among facilities, medical staff, medical leadership, external organizations, and contracted payor organizations. Responsible for coordinating services with other administrators, internal legal counsel, executives, and other staff. This position has constant contact with staff members and associates, frequent contact with medical staff leaders and medical staff as well as Banner Health leaders.

MINIMUM QUALIFICATIONS

Medical Doctorate or Doctor of Osteopathy Degree required with Board Certification in respective specialty/discipline.

Must possess or be eligible to obtain a current State license to practice medicine and be eligible for medical staff privileges.

Level of expertise typically gained through five years of experience in progressively responsible clinical practice leadership positions, including prior experience as a system physician leader, for example a Medical Director or CMO for a large multi-specialty group practice, physician practice management organization, hospital/hospital system, or health plan. Experience with hospital organized medical staff, managed care organizations, and continuous quality improvement activities preferred. Proven experience and track record of predicting the futuristic relevancy and applicability of innovative industry trends, both technological and programmatic. Proven track record leading physician groups, including group facilitation, leadership development, team-building, performance management, and driving cultural change. Working with physicians to strategize and develop measurable improvements the quality of clinical care and patient satisfaction. Proven experience implementing a continuous improvement culture. Experience implementing and maintaining a patient-centered, healing culture. Proven track record of partnering with medical staff to achieve desired facility-specific and organizational outcomes. Knowledge of modern national trends in hospital technology, quality and patient safety.

Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail; coaching and developing direct reports and/or other employees by providing open and honest feedback that results in enhanced performance outcomes; establishing, pursuing, and monitoring appropriate process and outcome measures for key initiatives utilizing a systems perspective; evaluating the processes by which clinical care and patient services are delivered, identifying areas for of opportunity, setting standards for outcomes, developing appropriate systems to monitor outcomes, and overseeing the implementation of process improvements; quickly assessing and assimilating industry trends in order to act quickly and appropriately to changing environmental factors; influencing others and translating strategies into actions; motivating physicians and building teams; influencing physician behaviors; partnering and problem solving with physicians and administrative leaders within multiple clinical areas and among members of the medical staff; navigating a highly-matrixed organizational structure with skill and efficiency; analyzing complex financial/statistical data; maintaining a high level of organization with strong attention to detail in order to respond quickly to varying situations. Excellent human relations, organizational and communication skills are essential.

Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

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