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Service Lead Jobs in Texas (NOW HIRING)

Southend Pharmacy

Customer Service Lead

Houston, TX · On-site

$31 - $36/hr

Customer Service Lead (On-site) The Customer Service Lead provides day-to-day operational leadership and real-time support to Customer Service Representatives (CSRs) while helping ensure exceptional ...

ssagroup

Food Service Lead

Snook, TX

$13.50 - $18.50/hr

Food Service Lead Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s) Who are we : For more than 50 years, SSA has partnered with cultural attractions to design the ...

ssagroup

Food Service Lead

Snook, TX · On-site

$13.50 - $18.50/hr

Food Service Lead Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s) Who are we : For more than 50 years, SSA has partnered with cultural attractions to design the ...

Eataly North America

Restaurant Service Lead

Dallas, TX · On-site

$18/hr

LEARN through our classes and our team's product knowledge A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly's full-service ...

SUPERIOR FLOORS LLC

Customer Service Lead

Lewisville, TX · On-site

$55 - $75/hr

About the Role The Customer Service Lead - Order Entry is a hands‑on team lead who combines customer support and accurate order entry with daily workflow coordination, quality review, training, and ...

Eataly

Restaurant Service Lead

Dallas, TX

$18/hr

LEARN through our classes and our team's product knowledge A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly's full-service ...

Croft Production Systems

Service Lead (EOC)

Needville, TX · On-site

$13.75 - $18/hr

For more information about CROFT go to www.croftsystems.net Job Summary Under direct supervision of the Service Coordinator, the Service Lead will be responsible for installing, servicing and ...

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All JobsService Lead JobsService Lead Jobs in Texas

Service Lead information

See Texas salary details

$7

$18

$35

How much do service lead jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service lead in Texas is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.80 per hour, depending on experience, location, and employer.

What is a service lead?

A Service Lead is a professional responsible for overseeing and coordinating the delivery of services within an organization or department. They manage a team, ensure customer satisfaction, resolve issues, and implement service improvements. Service Leads often act as a bridge between customers and staff, ensuring that service standards are met and business goals are achieved. They also monitor performance metrics and provide training to team members as needed.

How does a service lead typically collaborate with other departments to ensure customer satisfaction?

As a Service Lead, you play a central role in coordinating between customer service teams and other departments such as sales, technical support, and operations. This often involves facilitating communication to resolve customer issues efficiently, implementing feedback from various teams, and ensuring service standards are consistently met. Building strong working relationships across departments is key, as it enables you to advocate for customer needs and drive process improvements. Regular meetings and cross-functional projects are common, providing opportunities to contribute to broader organizational goals.

What are the key skills and qualifications needed to thrive as a service lead, and why are they important?

To thrive as a Service Lead, you need strong leadership abilities, experience in customer service management, and often a relevant bachelor's degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and service quality monitoring tools is typically required. Exceptional communication, problem-solving, and team-motivation skills set standout Service Leads apart. These competencies are crucial for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance.

What is the difference between Service Lead vs Service Coordinator?

AspectService LeadService Coordinator
CredentialsTypically requires relevant certifications or experience in service managementOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages service delivery, and oversees operationsCoordinates schedules, communicates with clients, and supports service teams
Employer & Industry UsageCommon in healthcare, IT, and technical servicesCommon in healthcare, social services, and customer support sectors

The main difference is that a Service Lead manages and oversees service teams and operations, while a Service Coordinator focuses on scheduling, communication, and supporting service delivery. Service Leads have more leadership responsibilities, whereas Service Coordinators handle coordination tasks to ensure smooth service processes.

What cities in Texas are hiring for Service Lead jobs?

Cities in Texas with the most Service Lead job openings:

Service Lead jobs near you
Infographic showing various Service Lead job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,217 per year, or $18.9 per hour.

Customer Service Lead

Serenity Mental Health Centers

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Customer Service Lead 

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. 

At Serenity, we're building high-impact teams and transforming the way people experience well-being.  

You Know How to Serve. We'll Teach You How to Guide. 

We're not looking for industry-specific experience-we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need. 

The Role: Customer Service Lead 

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team. 

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity. 

What You'll Do 

  • Build strong, supportive relationships with individuals beginning their journey 
  • Educate and guide them to take the next steps toward their goals 
  • Address concerns with patience and confidence, ensuring progress 
  • Model excellent service and communication for your team 
  • Be adaptable and step into other roles when needed to support the team 

What You Need 

  • High School Diploma or GED 
  • 3+ years of full-time customer service experience (ideally in leadership roles) 
  • Leadership experience or a natural ability to guide and motivate others 
  • Excellent communication, problem-solving, and emotional intelligence skills 
  • Ability to remain calm and effective under pressure 
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus 

Why You'll Love Working Here 

  • Fulfillment - Make a real impact by helping others achieve their goals 
  • Career Growth - We promote from within and offer plenty of room to advance 
  • Competitive Pay 
  • Excellent Benefits - 90% coverage for medical, dental, and vision 
  • 401(k) - Invest in your future with us 
  • Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal 

Who We Are 
We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day. 

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Apply