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Service Lead Jobs in Texas (NOW HIRING)

Time Manufacturing Company

Service Lead

New Caney, TX · On-site

$13.50 - $17.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME Manufacturing Company Company Overview TIME Manufacturing Company is a leading global manufacturer of ...

Time Manufacturing Company

Service Lead

Waco, TX · On-site

$14.25 - $18.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME Manufacturing Company Company Overview TIME Manufacturing Company is a leading global manufacturer of ...

Time Manufacturing Company

Service Lead

Haslet, TX · On-site

$15 - $19.75/hr

Service Lead Reports To: Sr. Service Manager Location: Houston, Waco, Haslet Company: TIME Manufacturing Company Company Overview TIME Manufacturing Company is a leading global manufacturer of ...

Lolli and Pops / Hammond's Candies

Service Lead

Houston, TX · On-site

$15.25 - $20/hr

Lolli & Pops Service Lead/Keyholder Joining our team will be the sweetest decision you'll ever make! At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say ...

Serenity-Healthcare-1

Customer Service Lead

Richardson, TX · On-site

$52 - $75/hr

Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. At Serenity,we'rebuilding high-impact teams and transforming the way people experience ...

New

Serenity-Healthcare-1

Customer Service Lead

Houston, TX · On-site

$50 - $75/hr

Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. At Serenity,we'rebuilding high-impact teams and transforming the way people experience ...

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All JobsService Lead JobsService Lead Jobs in Texas

Service Lead information

See Texas salary details

$7

$18

$35

How much do service lead jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service lead in Texas is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.80 per hour, depending on experience, location, and employer.

What is a service lead?

A Service Lead is a professional responsible for overseeing and coordinating the delivery of services within an organization or department. They manage a team, ensure customer satisfaction, resolve issues, and implement service improvements. Service Leads often act as a bridge between customers and staff, ensuring that service standards are met and business goals are achieved. They also monitor performance metrics and provide training to team members as needed.

How does a service lead typically collaborate with other departments to ensure customer satisfaction?

As a Service Lead, you play a central role in coordinating between customer service teams and other departments such as sales, technical support, and operations. This often involves facilitating communication to resolve customer issues efficiently, implementing feedback from various teams, and ensuring service standards are consistently met. Building strong working relationships across departments is key, as it enables you to advocate for customer needs and drive process improvements. Regular meetings and cross-functional projects are common, providing opportunities to contribute to broader organizational goals.

What are the key skills and qualifications needed to thrive as a service lead, and why are they important?

To thrive as a Service Lead, you need strong leadership abilities, experience in customer service management, and often a relevant bachelor's degree. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and service quality monitoring tools is typically required. Exceptional communication, problem-solving, and team-motivation skills set standout Service Leads apart. These competencies are crucial for ensuring efficient service delivery, maintaining customer satisfaction, and driving team performance.

What is the difference between Service Lead vs Service Coordinator?

AspectService LeadService Coordinator
CredentialsTypically requires relevant certifications or experience in service managementOften requires customer service or administrative certifications
Work EnvironmentLeads teams, manages service delivery, and oversees operationsCoordinates schedules, communicates with clients, and supports service teams
Employer & Industry UsageCommon in healthcare, IT, and technical servicesCommon in healthcare, social services, and customer support sectors

The main difference is that a Service Lead manages and oversees service teams and operations, while a Service Coordinator focuses on scheduling, communication, and supporting service delivery. Service Leads have more leadership responsibilities, whereas Service Coordinators handle coordination tasks to ensure smooth service processes.

What cities in Texas are hiring for Service Lead jobs?

Cities in Texas with the most Service Lead job openings:

Service Lead jobs near you
Infographic showing various Service Lead job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,217 per year, or $18.9 per hour.

Service Lead

Time Manufacturing Company

New Caney, TX • On-site

$13.50 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description


Job Title: Service Lead

Reports To: Sr. Service Manager

Location: Houston, Waco, Haslet

Company: TIME Manufacturing Company

Company Overview

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary

The Service Lead serves as the primary point of support and coordination for field service technicians, ensuring the delivery of safe, efficient, and high-quality service to customers. This role acts as a technical and operational resource for technicians, assisting with troubleshooting, work prioritization, training, process compliance, and communication between the field, customers, and management. The Service Lead helps drive service excellence, technician productivity, customer satisfaction, and continuous improvement initiatives across the service organization.

 

Key Responsibilities

  • Support and assist service technicians with daily technical issues. 
  • Escalate and help resolve complex troubleshooting and repair challenges. 
  • Guide technicians in diagnosing hydraulic, electrical, mechanical, and operational problems. 
  • Foster a culture of safety, teamwork, accountability, and customer service. 
  • Mentor and onboard new technicians. 
  • Share technical knowledge and best practices across the team. 
  • Coordinate workloads and support service scheduling and prioritization. 
  • Ensure repairs, maintenance, and warranty work are completed on time. 
  • Review work orders and service documentation for accuracy and compliance. 
  • Monitor labor, parts usage, service reports, and customer records. 
  • Help manage service backlog and respond to urgent customer needs. 
  • Serve as a liaison between customers, technicians, parts, warranty, and management teams. 
  • Support customer issue resolution and communicate service updates. 
  • Help achieve service response and customer satisfaction goals. 
  • Identify recurring equipment issues and support corrective actions. 
  • Assist with service process improvements, training materials, and procedures. 
  • Ensure compliance with OEM standards, company policies, and safety regulations. 
  • Support incident investigations and corrective action efforts. 
  • Maintain environmental, health, and safety compliance. 

 

 

Qualifications

  • High school diploma or GED required. 
  • Technical degree, vocational certification, or equivalent experience preferred. 
  • 5+ years of service technician experience in heavy equipment, aerial lifts, vocational vehicles, manufacturing equipment, or related industries. 
  • Leadership, mentoring, or team lead experience preferred. 
  • Strong knowledge of hydraulic, electrical, mechanical, and control systems. 
  • Proven troubleshooting and diagnostic skills. 
  • Ability to lead and influence others without direct supervisory authority. 
  • Strong communication, organization, and time management skills. 
  • Proficiency with service management systems, work orders, and Microsoft Office. 
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Strong commitment to safety, quality, and customer satisfaction.


Physical Requirements

  • Ability to lift up to 50 pounds occasionally.
  • Ability to stand, walk, bend, climb, and work in industrial and field environments.
  • Ability to travel as required to support technicians and customer locations.


Leadership Expectations

  • Demonstrate Time Manufacturing's core values and leadership behaviors.
  • Foster collaboration across departments.
  • Lead by example in safety, quality, integrity, and customer service.
  • Support the Senior Service Manager in achieving operational goals and developing a high-performing service organization.


Core Benefits

  • Competitive salary 
  • Comprehensive health, dental, and vision insurance plans
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Collaborative and innovative work environment

 

 

Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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