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Service Lane Assistant Jobs in Minnesota (NOW HIRING)

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

As a Service Advisor Assistant, you will own our customer's experience in the service lane. You will assist the Service Advisors in greeting guests, as well as other routine tasks. You will learn to ...

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

As a Service Advisor Assistant, you will own our customer's experience in the service lane. You will assist the Service Advisors in greeting guests, as well as other routine tasks. You will learn to ...

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Service Lane Assistant information

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

What cities in Minnesota are hiring for Service Lane Assistant jobs?

Cities in Minnesota with the most Service Lane Assistant job openings:

Hyundai Automotive Service Lane Assistant (42884)

White Bear Lake, MN

BUERKLE COMPANY
See more jobs at BUERKLE COMPANYexternal

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Greet customers promptly and professionally as they enter the service drive.

  • Process payments for service repair orders and complete related documentation.

  • Check loaner vehicles in and out, review their condition, and report any damage or concerns.

Job description

Automotive Service Lane Assistant

Buerkle Hyundai is looking for a friendly, dependable, and highly motivated individual to join our service team as a full-time Automotive Service Lane Assistant.

This is a customer-facing position that helps keep our service lane organized and running smoothly. You’ll greet customers, process service payments, coordinate loaner vehicles, and provide administrative support to the service department.

If you enjoy helping people, staying busy, and working as part of a team, this could be a great opportunity to begin or continue your career in the automotive industry. Many of our successful service advisors started in entry-level dealership positions like this one.

Your Schedule

Enjoy the consistency of the same schedule each week:

  • Tuesday-Thursday: 10:30 a.m.-7:00 p.m.

  • Friday: 9:30 a.m.-6:00 p.m.

  • Saturday: 7:30 a.m.-4:00 p.m.

  • Sunday and Monday off

Compensation and Benefits

  • $19-$22 per hour, depending on experience

  • Medical, dental, and vision insurance

  • 401(k) plan with company match after 90 days for employees age 18 and older

  • Paid time off

  • Paid holidays

  • Company-paid life insurance

  • Disability and group life insurance

  • Employee discounts on vehicles, service, and parts

  • Volunteer opportunities

  • Opportunities for career growth and advancement

What You’ll Do

  • Greet customers promptly and professionally as they enter the service drive.

  • Direct customers to the appropriate service advisor or express service writer.

  • Process payments for service repair orders by cash, check, or credit card.

  • Check loaner vehicles in and out and complete the required documentation.

  • Review loaner vehicle condition and report damage or concerns.

  • Book, update, and close repair orders as assigned.

  • Answer routine customer questions and connect customers with the appropriate team member.

  • Complete filing, scanning, data entry, and other administrative duties.

  • Help maintain a clean, organized, and customer-ready service lane.

  • Safely move customer or dealership vehicles when needed.

  • Perform other duties as assigned based on business needs.

What You Bring

  • A positive, customer-focused attitude

  • Strong communication and interpersonal skills

  • Dependability and attention to detail

  • The ability to stay organized while managing multiple priorities

  • A self-motivated and team-oriented approach

  • Basic computer skills and the ability to learn new systems

  • Customer service, cashiering, administrative, hospitality, retail, or related experience

  • A valid driver’s license and driving record acceptable under company standards

  • Availability to work the listed Tuesday-through-Saturday schedule

Previous automotive or dealership experience is helpful but not required. If you have transferable customer service or administrative experience, we are willing to train you.

Bilingual candidates are encouraged to apply.

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