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Service Lane Assistant Jobs in Rochester, MN (NOW HIRING)

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

As a Service Advisor Assistant, you will own our customer's experience in the service lane. You will assist the Service Advisors in greeting guests, as well as other routine tasks. You will learn to ...

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

As a Service Advisor Assistant, you will own our customer's experience in the service lane. You will assist the Service Advisors in greeting guests, as well as other routine tasks. You will learn to ...

Rochester Ford

Pick up and Delivery Driver

Rochester, MN · On-site

$17 - $21.25/hr

Job Summary We are currently seeking applicants to assist with Pick up and Delivery of guest ... Drives vehicles to and from service lane, service stalls, and parking lot as needed. * Makes key ...

Rochester Ford

Pick up and Delivery Driver

Rochester, MN · On-site

$17 - $21.25/hr

Job Summary We are currently seeking applicants to assist with Pick up and Delivery of guest ... Drives vehicles to and from service lane, service stalls, and parking lot as needed. * Makes key ...

Mosaic Ford Zumbrota

Service Advisor

Zumbrota, MN · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Mosaic Ford Zumbrota

Service Advisor

Zumbrota, MN · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Mosaic Ford Zumbrota

Service Advisor

Zumbrota, MN · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

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Service Lane Assistant information

See Rochester, MN salary details

$7

$17

$25

How much do service lane assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service lane assistant in Rochester, MN is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.57 per hour, depending on experience, location, and employer.

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

What cities near Rochester, MN are hiring for Service Lane Assistant jobs?

Cities near Rochester, MN with the most Service Lane Assistant job openings:

Service Advisor Assistant

Rochester, MN • On-site

Rochester Ford
See more jobs at Rochester Fordexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 18 days ago

Job description

Job Summary

Rochester Ford has an immediate need for a Service Advisor Assistant. As a Service Advisor Assistant, you will own our customer’s experience in the service lane. You will assist the Service Advisors in greeting guests, as well as other routine tasks. You will learn to be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. This role is a great starting point for anyone interested in beginning a career as a Service Advisor. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

  • 401K Plan
  • Medical and Dental 
  • PTO 
  • Employee/Family discounts and purchase plans

Responsibilities

  • Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

REQUIREMENTS:

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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