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Service Lane Assistant Jobs in Michigan (NOW HIRING)

Jack Demmer Lincoln

Service Lane Assistant

Dearborn, MI · On-site

$13.75 - $18.50/hr

Service Lane Assistant The roles of this position are as followed: * Clean the inside and outside of loaner and clients vehicle's * Valet client and loaner vehicle's to proper location for service ...

Jack Demmer Lincoln

Service Lane Assistant

Dearborn, MI · On-site

$13.75 - $18.50/hr

Service Lane Assistant The roles of this position are as followed: * Clean the inside and outside of loaner and clients vehicle's * Valet client and loaner vehicle's to proper location for service ...

Jack Demmer Lincoln

Service Lane Assistant

Dearborn, MI · On-site

$13.75 - $18.50/hr

Service Lane Assistant The roles of this position are as followed: * Clean the inside and outside of loaner and clients vehicle's * Valet client and loaner vehicle's to proper location for service ...

Jack Demmer Lincoln

Service Lane Assistant

Dearborn, MI · On-site

$13.75 - $18.25/hr

Service Lane Assistant The roles of this position are as followed: * Clean the inside and outside of loaner and clients vehicle's * Valet client and loaner vehicle's to proper location for service ...

Serra Auto Campus

Service Porter

Okemos, MI · On-site

$13.75 - $16.50/hr

... in the service lane, such as topping off fluids and checking tire pressure * Ensuring customer vehicles are washed, vacuumed, and prepared for customer pickup * Assist with maintaining courtesy ...

Serra Auto Campus

Service Porter

Okemos, MI · On-site

$13.75 - $16.50/hr

... in the service lane, such as topping off fluids and checking tire pressure * Ensuring customer vehicles are washed, vacuumed, and prepared for customer pickup * Assist with maintaining courtesy ...

Serra Auto Campus

Service Porter

Okemos, MI · On-site

$13.50 - $16.25/hr

... in the service lane, such as topping off fluids and checking tire pressure * Ensuring customer vehicles are washed, vacuumed, and prepared for customer pickup * Assist with maintaining courtesy ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

A Service Lane Manager * An Assistant Service Manager * A Shop Foreman with strong people skills * A Fixed Operations leader looking for a better culture The title you have today matters less than ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

A Service Lane Manager * An Assistant Service Manager * A Shop Foreman with strong people skills * A Fixed Operations leader looking for a better culture The title you have today matters less than ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

A Service Lane Manager * An Assistant Service Manager * A Shop Foreman with strong people skills * A Fixed Operations leader looking for a better culture The title you have today matters less than ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

A Service Lane Manager * An Assistant Service Manager * A Shop Foreman with strong people skills * A Fixed Operations leader looking for a better culture The title you have today matters less than ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

A Service Lane Manager * An Assistant Service Manager * A Shop Foreman with strong people skills * A Fixed Operations leader looking for a better culture The title you have today matters less than ...

Lithia Motors, Inc.

Service Porter

Waterford, MI · On-site

$13.50 - $16.25/hr

Greet and welcome service customers in a genuinely friendly and courteous manner. Assist all ... Drive vehicles from the service lane to their proper places in the service parking lot. * Retrieve ...

Lithia Motors, Inc.

Service Porter

Waterford, MI · On-site

$13.50 - $16.25/hr

Greet and welcome service customers in a genuinely friendly and courteous manner. Assist all ... Drive vehicles from the service lane to their proper places in the service parking lot. * Retrieve ...

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Service Lane Assistant information

What is a service lane assistant?

Service Lane Assistants are automotive professionals who help manage the flow of vehicles and customers in a dealership or service center's service lane. They greet customers, check them in for service appointments, and may perform light inspections or vehicle intake tasks. Their role is crucial for ensuring efficient operations by facilitating communication between customers, service advisors, and technicians. Service Lane Assistants also help maintain a clean and organized service area, contributing to a positive customer experience.

What are the key skills and qualifications needed to thrive as a service lane assistant, and why are they important?

To thrive as a Service Lane Assistant, you need basic automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, scheduling software, and basic point-of-sale tools is typically required. Strong communication, attention to detail, and a friendly demeanor help build rapport with customers and ensure smooth workflow. These skills are crucial for efficiently managing customer intake, ensuring accurate information, and delivering a positive service experience.

What are the most common challenges faced by a service lane assistant, and how can they be managed effectively?

Service Lane Assistants often encounter challenges such as managing high customer volumes during peak hours and effectively communicating with both customers and service technicians. Staying organized and remaining calm under pressure are key to ensuring smooth workflow and customer satisfaction. Utilizing digital scheduling tools and maintaining clear, proactive communication can help manage these challenges efficiently. Additionally, seeking feedback from experienced team members can provide practical solutions for handling busy periods.

What is the difference between Service Lane Assistant vs Service Advisor?

AspectService Lane AssistantService Advisor
CredentialsHigh school diploma or equivalent; basic automotive knowledgeHigh school diploma; often additional certifications or training in automotive services
Work EnvironmentService lanes, quick service areas, customer interactionService bays, customer service desks, direct customer communication
Employer & Industry UsageAuto dealerships, quick service centersAuto dealerships, repair shops, service centers
Common Search & ComparisonEntry-level, support role in service lanesCustomer communication, service recommendations, sales

The Service Lane Assistant primarily supports the service process by assisting with vehicle intake and basic tasks, while the Service Advisor interacts directly with customers, explaining repairs and recommending services. Both roles are essential in automotive service environments but differ in responsibilities and customer engagement levels.

Service Lane Assistant

Dearborn, MI • On-site

Jack Demmer Lincoln
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Jack Demmer Lincolnexternal

$13.75 - $18.50/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 27 days ago

Job description

Service Lane Assistant

The roles of this position are as followed:

  • Clean the inside and outside of loaner and clients vehicle's
  • Valet client and loaner vehicle's to proper location for service pick up and re-delivery using mobile app.
  • Make sure the dealership lot and building are clean
  • Pick up scrap around service technician work area

Requirements for employment:

  • Valid unrestricted drivers license
  • Clean driving record
  • Accessibility to a smart phone

At Jack Demmer Lincoln, we are committed to providing an exceptional client experience and we know that starts with our most valuable resource - our team. Family Owned & Operated for over 60 years!

Jack Demmer Lincoln offers great career opportunities and prefers to promote from within. As a result there is minimal turnover. We provide outstanding pay programs, benefits, training and a culture where we strive to better ourselves, the experience of our clients and our community. This fast paced task driven and team oriented dealership is growing and needs to expand our team. Jack Demmer Lincoln has an excellent opportunity for a Service Lane Assistant.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday thru Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: 21531 Michigan Ave. Dearborn MI 48124

What's the "Demmer Difference"? The difference is our personalized approach with each individual client. We know your time is valuable which is why we work at our clients' pace and around their busy schedules. Let us be your resource for all things automotive. Our goal is to make your experience comfortable & hospitable. Finding the right vehicle to suit your needs should not be intimidating or stressful; it should be effortless.

We are all the face of the Jack Demmer Lincoln brand & what it means to exemplify the "Demmer Difference".

Great Team Environment

We promote a workplace of integrity and respect, and we truly care about our employees and their families.

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