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Service Innovation Group Jobs in Quebec (NOW HIRING)

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a ... Experience with Microsoft AI ecosystem, including Azure AI Services, Azure OpenAI, Copilot, Power ...

Innovation is our driving force, propelling us into the future of aviation. Join us and be a part ... Provide services for all clients and/or sister companies (IMP group), actual or potential

CA$43K - CA$53K/yr

Fastfrate Group est l'un des plus importants fournisseurs privés de services de transport et de logistique en Amérique du Nord. Fondé sur l'innovation, la rapidité et la fiabilité, notre réseau ...

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Service Innovation Group information

What is the difference between Service Innovation Group vs Customer Experience Specialist?

AspectService Innovation GroupCustomer Experience Specialist
CredentialsTypically requires a degree in business, marketing, or related fieldsOften requires customer service or marketing certifications
Work EnvironmentCorporate offices, innovation labs, client sitesRetail, call centers, corporate offices
Industry UsageUsed across various industries focusing on service design and innovationPrimarily in retail, hospitality, and service sectors

Service Innovation Group focuses on developing new service strategies and improving customer experiences through innovation initiatives. Customer Experience Specialists handle direct customer interactions, ensuring satisfaction and resolving issues. While both roles aim to enhance customer relations, Service Innovation Group works on strategic improvements, whereas Customer Experience Specialists focus on day-to-day customer interactions.

Infographic showing various Service Innovation Group job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Expert Systems Architect

Montreal-est, QC • On-site

Canadian National Railway Company
Rail Transportation • 10K+ employees

Full-time

Re-posted 6 days ago


Key responsibilities

  • Lead the delivery of innovation initiatives and create products focused on customer needs and business value.

  • Define systems and plan architecture activities required for project delivery, including approving decisions and managing risks.

  • Govern the implementation of architecture during delivery and lead multiple initiatives simultaneously.


Canadian National Railway rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz


Job description

Expert System Architect

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! 

Job Summary

CN Customer Solutions is seeking a Senior Solution Architect to lead the delivery of critical Customer and Logistics Solutions. The System Architect Expert is the accountable architect to all IT Stakeholders to define & recommend a sound End to End architecture that will support the Business needs and aligned with the IT directions & standards, and to ensure that the solution defined gets implemented per definition. The end to end architecture encompasses all architecture layers: Business, application, information and technology.

As an expert product builder, you will define practical architectures that ensure the performance, scalability, and maintainability of complex distributed systems. You will also contribute to the definition of strategic technology directions and define continuous improvement objectives in collaboration with leadership team.

Main Responsibilities

Solution Portfolio Architecture & Delivery

       Lead the delivery of innovation initiatives and create great products by focusing on the needs of our customers and business value delivery.

       Define Systems & plan architecture activities required to deliver it

       Provide direction & Lead Specialized architects in the delivery of the System architecture to Designers & I&T Integrators, for a project, this include:

       Approve decisions made by Specialized architect

       Drive alignment of the proposed solution with the Enterprise & Domain strategies, master plans & roadmaps

       Manage risk mitigation and as required Drive issue escalation & resolution related to the architecture

       Signoff on Architecture where he does have the Architecture delegation authority

       Govern the implementation of the architecture during Delivery

       Lead more than one initiative simultaneously (4-6)

       Can be the accountable architect for a program

Architecture Practice Evolution 

       Evaluate current and emerging technologies;

       Be a leader in the innovation group, fostering a culture of design thinking, brainstorming,  efficiency, and balancing vision with practicality.

       Define architecture and engineering standards, patterns & best practices.

       Influence Innovation leadership with effective communication of proposals, directions and strategic decision making.

RequirementsExperience

       15+ years of experience in IT with applications, data and cloud.

       5+ years of experience as a Solution Architect

       Background as a software engineer is preferred

Education/Certification/Designation

       Bachelor's degree in technology related field or equivalent experience

Competencies

       Leadership

       Communication

       Time management

       Business Acumen

Technical Skills/Knowledge

       Strong ability at taking hard decisions by understanding and explaining trade-offs between business enablement and economics impacts

       Strong Architecture knowledge within numerous fields: Business, systems, Application, Information and technology architecture facets

       Knowledge of Software Architecture - Web, Mobile, API, Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases.

       Good knowledge Salesforce Cloud ecosystem is an asset.

       Knowledge of Cloud Architecture - Monitoring, Networking, Security, Storage, Compute with GCP/Azure/AWS is an asset

       Strong experience all phases of software SDLC and DevSecOps practices.

       Strong Experience engineering enterprise grade products with high SLO.

       Strong experience leading practices and the work of others.

       Strong experience with Agile/Scrum/Safe delivery management and planning

       Strong ability to manage priorities in an evolving environment and to handle multiple demands.

       Proven ability to organize team and workload in order to achieve objectives and targets

       Strong organizational skills - tactful, resolute and committed in providing excellent customer service

       Very good experience in the identification, assessment and management of solution and business risks/value

       Very good influencing and communication skills with stakeholders at various levels

       Good ability to work and develop partnerships effectively with colleagues, managers, suppliers and stakeholders in a variety of situations

       Focused on continuous improvement, and able to anticipate future circumstances 

       Good ability to understand the long-term ("big picture") and short-term perspectives of situations

About CN  
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results. 


What Canadian National Railway employees say

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