Expert Systems Architect
Montreal-est, QC · On-site
Be a leader in the innovation group, fostering a culture of design thinking, brainstorming ... Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases. Good knowledge ...
Montreal-est, QC · On-site
Be a leader in the innovation group, fostering a culture of design thinking, brainstorming ... Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases. Good knowledge ...
Montreal-est, QC · On-site
Be a leader in the innovation group, fostering a culture of design thinking, brainstorming ... Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases. Good knowledge ...
Montreal-est, QC · On-site
Be a leader in the innovation group, fostering a culture of design thinking, brainstorming ... Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases. Good knowledge ...
Montreal-est, QC · On-site
Be a leader in the innovation group, fostering a culture of design thinking, brainstorming ... Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases. Good knowledge ...
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a ... Experience with Microsoft AI ecosystem, including Azure AI Services, Azure OpenAI, Copilot, Power ...
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a ... Experience with Microsoft AI ecosystem, including Azure AI Services, Azure OpenAI, Copilot, Power ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in ... With over $200 billion in assets and half a billion invested in technological innovation, we're a ...
Montreal, QC · On-site
Innovation is our driving force, propelling us into the future of aviation. Join us and be a part ... Provide services for all clients and/or sister companies (IMP group), actual or potential
Montreal, QC · On-site
Innovation is our driving force, propelling us into the future of aviation. Join us and be a part ... Provide services for all clients and/or sister companies (IMP group), actual or potential
Oka, QC · On-site
CA$84K - CA$105K/yr
Flexible group insurance plan including telemedicine services; * Employee assistance program ... The incumbent will lead innovation, cost-reduction, portfolio optimization, and product development ...
Oka, QC · On-site
CA$84K - CA$105K/yr
Flexible group insurance plan including telemedicine services; * Employee assistance program ... The incumbent will lead innovation, cost-reduction, portfolio optimization, and product development ...
Works on the maintenance of Group pricing basis and services offer for all markets. * Provide ... innovation, and rewards high performance. What Can We Offer You? We are pleased to offer our ...
Works on the maintenance of Group pricing basis and services offer for all markets. * Provide ... innovation, and rewards high performance. What Can We Offer You? We are pleased to offer our ...
Montreal, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Montreal, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Quebec, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Quebec, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Montreal, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Montreal, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Quebec, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
Quebec, QC · Hybrid
CA$55K - CA$74K/yr
Configuration Analyst, Group Benefits Build the future with us Are you driven by customer service ... innovation, we're a key player in the financial services industry in Canada and the United States.
CA$43K - CA$53K/yr
Fastfrate Group est l'un des plus importants fournisseurs privés de services de transport et de logistique en Amérique du Nord. Fondé sur l'innovation, la rapidité et la fiabilité, notre réseau ...
New
Quick apply
CA$43K - CA$53K/yr
Fastfrate Group est l'un des plus importants fournisseurs privés de services de transport et de logistique en Amérique du Nord. Fondé sur l'innovation, la rapidité et la fiabilité, notre réseau ...
New
Fairmont hotels joined the Accor group in 2016, a global leader in hospitality with a diverse ... Knowledge of luxury standards, market trends, and service innovation * Strong business management ...
Quick apply
Fairmont hotels joined the Accor group in 2016, a global leader in hospitality with a diverse ... Knowledge of luxury standards, market trends, and service innovation * Strong business management ...
Group Insurance plan including dental, vision & telemedicine; * 401K plan with employer ... H2O Innovation provides equipment, chemicals, consumables, and long-term services that support the ...
New
Quick apply
Group Insurance plan including dental, vision & telemedicine; * 401K plan with employer ... H2O Innovation provides equipment, chemicals, consumables, and long-term services that support the ...
New
As an Administrator, Group Savings and Retirement , you will play a key role in analyzing and ... innovation, we're a key player in the financial services industry in Canada and the United States.
As an Administrator, Group Savings and Retirement , you will play a key role in analyzing and ... innovation, we're a key player in the financial services industry in Canada and the United States.
As an Administrator, Group Savings and Retirement , you will play a key role in analyzing and ... innovation, we're a key player in the financial services industry in Canada and the United States.
As an Administrator, Group Savings and Retirement , you will play a key role in analyzing and ... innovation, we're a key player in the financial services industry in Canada and the United States.
Quebec, QC · On-site
CA$84K - CA$105K/yr
Group insurance plan * Employee assistance program * Opportunities to invest in yourself (career ... Collaborate closely with external suppliers of goods and services for sourcing, evaluation, and ...
Quebec, QC · On-site
CA$84K - CA$105K/yr
Group insurance plan * Employee assistance program * Opportunities to invest in yourself (career ... Collaborate closely with external suppliers of goods and services for sourcing, evaluation, and ...
| Aspect | Service Innovation Group | Customer Experience Specialist |
|---|---|---|
| Credentials | Typically requires a degree in business, marketing, or related fields | Often requires customer service or marketing certifications |
| Work Environment | Corporate offices, innovation labs, client sites | Retail, call centers, corporate offices |
| Industry Usage | Used across various industries focusing on service design and innovation | Primarily in retail, hospitality, and service sectors |
Service Innovation Group focuses on developing new service strategies and improving customer experiences through innovation initiatives. Customer Experience Specialists handle direct customer interactions, ensuring satisfaction and resolving issues. While both roles aim to enhance customer relations, Service Innovation Group works on strategic improvements, whereas Customer Experience Specialists focus on day-to-day customer interactions.

Montreal-est, QC • On-site
Full-time
Re-posted 6 days ago
Lead the delivery of innovation initiatives and create products focused on customer needs and business value.
Define systems and plan architecture activities required for project delivery, including approving decisions and managing risks.
Govern the implementation of architecture during delivery and lead multiple initiatives simultaneously.
7.5
Based on 49 frontline employees who took The Breakroom Quiz
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job SummaryCN Customer Solutions is seeking a Senior Solution Architect to lead the delivery of critical Customer and Logistics Solutions. The System Architect Expert is the accountable architect to all IT Stakeholders to define & recommend a sound End to End architecture that will support the Business needs and aligned with the IT directions & standards, and to ensure that the solution defined gets implemented per definition. The end to end architecture encompasses all architecture layers: Business, application, information and technology.
As an expert product builder, you will define practical architectures that ensure the performance, scalability, and maintainability of complex distributed systems. You will also contribute to the definition of strategic technology directions and define continuous improvement objectives in collaboration with leadership team.
Main ResponsibilitiesSolution Portfolio Architecture & Delivery
Lead the delivery of innovation initiatives and create great products by focusing on the needs of our customers and business value delivery.
Define Systems & plan architecture activities required to deliver it
Provide direction & Lead Specialized architects in the delivery of the System architecture to Designers & I&T Integrators, for a project, this include:
Approve decisions made by Specialized architect
Drive alignment of the proposed solution with the Enterprise & Domain strategies, master plans & roadmaps
Manage risk mitigation and as required Drive issue escalation & resolution related to the architecture
Signoff on Architecture where he does have the Architecture delegation authority
Govern the implementation of the architecture during Delivery
Lead more than one initiative simultaneously (4-6)
Can be the accountable architect for a program
Architecture Practice EvolutionEvaluate current and emerging technologies;
Be a leader in the innovation group, fostering a culture of design thinking, brainstorming, efficiency, and balancing vision with practicality.
Define architecture and engineering standards, patterns & best practices.
Influence Innovation leadership with effective communication of proposals, directions and strategic decision making.
RequirementsExperience15+ years of experience in IT with applications, data and cloud.
5+ years of experience as a Solution Architect
Background as a software engineer is preferred
Education/Certification/DesignationBachelor's degree in technology related field or equivalent experience
CompetenciesLeadership
Communication
Time management
Business Acumen
Technical Skills/KnowledgeStrong ability at taking hard decisions by understanding and explaining trade-offs between business enablement and economics impacts
Strong Architecture knowledge within numerous fields: Business, systems, Application, Information and technology architecture facets
Knowledge of Software Architecture - Web, Mobile, API, Micro-Services, SOA, Systems Integration, Event Driven Architecture, Databases.
Good knowledge Salesforce Cloud ecosystem is an asset.
Knowledge of Cloud Architecture - Monitoring, Networking, Security, Storage, Compute with GCP/Azure/AWS is an asset
Strong experience all phases of software SDLC and DevSecOps practices.
Strong Experience engineering enterprise grade products with high SLO.
Strong experience leading practices and the work of others.
Strong experience with Agile/Scrum/Safe delivery management and planning
Strong ability to manage priorities in an evolving environment and to handle multiple demands.
Proven ability to organize team and workload in order to achieve objectives and targets
Strong organizational skills - tactful, resolute and committed in providing excellent customer service
Very good experience in the identification, assessment and management of solution and business risks/value
Very good influencing and communication skills with stakeholders at various levels
Good ability to work and develop partnerships effectively with colleagues, managers, suppliers and stakeholders in a variety of situations
Focused on continuous improvement, and able to anticipate future circumstances
Good ability to understand the long-term ("big picture") and short-term perspectives of situations
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
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Rail transportation
10,000+ Employees
West Montreal, QC, CA