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Service Incident Manager Jobs in Rome, GA (NOW HIRING)

Kroger

FUEL CENTER/CLERK

Dallas, GA · On-site

$14 - $17.25/hr

... service * Pump gas * Complete daily tour and inspection * Fill out incident and security reports ... Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to ...

Andy Frain Services

Security Officer

Cartersville, GA · On-site

$14 - $16.50/hr

Make recommendations to management on better safety and loss prevention processes as identified ... Strong customer service skills, exemplifying Andy Frain Services Mission Statement. * Ability to be ...

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Service Incident Manager information

See Rome, GA salary details

$36.5K

$163.5K

$193.6K

How much do service incident manager jobs pay per year?

As of May 30, 2026, the average yearly pay for service incident manager in Rome, GA is $163,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,100.00 and $193,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Incident Manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

How does a Service Incident Manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What is a Service Incident Manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

What cities near Rome, GA are hiring for Service Incident Manager jobs? Cities near Rome, GA with the most Service Incident Manager job openings:
Service Incident Manager jobs near you
Property Manager

Property Manager

Gateway Management Company

Rome, GA

Full-time

Posted 17 days ago

Job description

Property Manager
A Property Management Company is currently seeking a Property Manager for our apartment community located in Rome, GA. This position is responsible for managing daily operations of a 200-unit conventional community. Responsibilities include but are not limited to general administration, compliance, maintenance of the property, and management of employees to achieve the financial and occupancy goals of the community.
Essential job duties and responsibility of the ideal candidate:
  • Meet or exceed company policies and goals for occupancy, rent collection, expenses, compliance paperwork, and facilities management.
  • Recruit, supervise, train, and assign job responsibilities to all office and maintenance associates working at the property.
  • Oversee all aspects of maintenance and operations, including scheduling and coordinating contractors and vendors, ensuring timely completion of unit turnover and repairs, and maintaining a safe and healthy living environment for residents.
  • Works with integrity and ethically while upholding organizational values.
  • Maintains resident relations, including responding to resident requests and complaints and takes appropriate actions.
  • Collects and monitors monthly rents and takes appropriate precautions to safeguard all monies received. Posts rents to resident accounts promptly and accurately.
  • Responsible for legal enforcement of lease provision including requirements relative to payment of rent.
  • Reports accidents and emergency situations to Regional Manager/Corporate office by submitting an Incident Report.
What you need to be successful:
  • Excellent verbal and written communication skills, including strong customer service and leadership skills.
  • Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
  • Must be able to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
  • Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met.
  • Ability to handle multiple tasks and prioritize duties and responsibilities.
  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and attend meetings at various sites.
  • Experience in MS Office and basic computer skills; Real Page OneSite experience preferred.
  • High school education or equivalent.
  • Two years of previous property management experience preferred.
  • Previous apartment management experience, low-income tax credit experience preferred.
  • Valid Driver’s License and automobile insurance.
  • Two years of previous property management experience conventional experience required. High school diploma or equivalent required, some college preferred. Must
EOE M/F/Vet/Disability
Job Type: Full-time

GATEWAY MANAGEMENT logo

About GATEWAY MANAGEMENT

Sourced by ZipRecruiter

Nearly 40 years ago, Allan Rappuhn founded Gateway Development Corporation with a clear Mission to provide a Gateway to affordable Housing for Working Americans. From that point, Allan led Gateway with a disciplined focus to Identify strategic locations, use Quality Construction and Design, Professional Management and oversight, all with sound Financial Analysis. Today, The Gateway Companies comprise a fully Integrated family of Companies that Develop, Own and Manage conventional and affordable Multifamily Communities across the Southeastern United States. Through its growth, Gateway established a proud, unique track record, successfully developing over 100 communities, comprising over 7,000 housing units across 6 states.

Industry

Real estate

Company size

51 - 200 Employees

Headquarters location

Birmingham, AL, US

Year founded

1986

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