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Service Help Desk Jobs in Rancho Cucamonga, CA (NOW HIRING)

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

... service-oriented attitude. This position is available immediately. Responsibilities Responsibilities * Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • PTO

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Help set up and configure new hardware and software for clients. * Provide support for network ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Help set up and configure new hardware and software for clients. * Provide support for network ...

Onsite Computing, Inc

Level 0 Help Desk Technician

Corona, CA

$20.75 - $28/hr

  • Medical

  • Dental

  • Vision

  • PTO

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Help set up and configure new hardware and software for clients. * Provide support for network ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common ...

Athens Services

IT Help Desk - Support Specialist

Irwindale, CA

$26 - $41.70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The IT Help Desk Support Specialist is a hybrid position that combines responsibilities ... Excellent troubleshooting and customer service skills. * Strong written and verbal communication.

Nexaminds

Service Desk L1

Orange, CA

$22 - $30/hr

Orange, CA (On -Site) Qualifications we are looking for: * 2+ years of experience in IT Help Desk, Service Desk, or Technical Support roles * Experience supporting Windows operating systems ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Posting Details Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk ...

Zumiez

Solutions Desk Analyst / DC Specialist

Corona, CA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle walk-up customers at the IT Service Desk location at Home Office. * Documentation - create new IT procedures, maintain/update existing Standard Operating Procedures, and keep ticket history ...

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Showing results 21-40

All JobsService Help Desk JobsService Help Desk Jobs in Rancho Cucamonga, CA

Service Help Desk information

See Rancho Cucamonga, CA salary details

$11

$24

$37

How much do service help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service help desk in Rancho Cucamonga, CA is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What cities near Rancho Cucamonga, CA are hiring for Service Help Desk jobs?

Cities near Rancho Cucamonga, CA with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,777 per year, or $24.4 per hour.

Tier 1 Service Desk Analyst

TriCom Technical Services

Rancho Cucamonga, CA • On-site

$20.75 - $28.25/hr

Other

Posted 9 days ago

Job description

Responsibilities

  • Troubleshoot and resolve workstation issues.
  • Image and deploy workstations.
  • Triage issues and assign to the correct tech or team.

Requirements

  • 1+ year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc.
  • Experience working with a ticketing system (ServiceNow preferred).
  • Experience troubleshooting workstation hardware and software.
  • Knowledge of networking protocols and equipment.
  • Experience configuring and troubleshooting MS Office (O365) products.
  • Expertise in supporting Windows 10.

Apply