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Service Excellence Manager Jobs in Howell, MI (NOW HIRING)

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

Checkers & Rally's

Shift Manager

Flint, MI

$12.75 - $16.25/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

UniFirst

Route Service Representative - UniFirst

Jackson, MI · On-site

$17 - $22/hr

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. • Contribute to Service Excellence: Troubleshoot service issues, manage ...

Cadillac of Novi

Service Technician

Novi, MI · On-site

$50K - $150K/yr

Communicates with Service Manager and Service Advisor to complete the job in a timely manner ... Automotive Service Excellence (ASE) Certifications preferred but not required. * Valid driver ...

Cadillac of Novi

Service Technician

Novi, MI · On-site

$50K - $150K/yr

Communicates with Service Manager and Service Advisor to complete the job in a timely manner ... Automotive Service Excellence (ASE) Certifications preferred but not required. * Valid driver ...

Cadillac of Novi

Service Technician

Novi, MI · On-site

$50K - $150K/yr

Communicates with Service Manager and Service Advisor to complete the job in a timely manner.SKILLS ... Automotive Service Excellence (ASE) Certifications preferred but not required.Valid driver ...

Checkers & Rally's

Assistant Manager

Flint, MI · On-site

The Assistant Manager will support the restaurant and General Manager to ensure we are 1st Choice ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Union Burgers LLC

Shift Manager (Hourly)

Wixom, MI · On-site

$14.50 - $18.25/hr

Team leadership and motivation Customer service excellence Attention to detail Problem-solving and decision-making Time management and organization Working Conditions: Standing for extended periods ...

Union Burgers 3532 LLC

Shift Manager (Hourly)

Walled Lake, MI · On-site

$14.25 - $18/hr

Team leadership and motivation Customer service excellence Attention to detail Problem-solving and decision-making Time management and organization Working Conditions: Standing for extended periods ...

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Showing results 1-20

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Howell, MI

Service Excellence Manager information

See Howell, MI salary details

$30.9K

$65.5K

$110.9K

How much do service excellence manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service excellence manager in Howell, MI is $65,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What job categories do people searching Service Excellence Manager jobs in Howell, MI look for?

The top searched job categories for Service Excellence Manager jobs in Howell, MI are:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Howell, MI as of June 2026, with employment types broken down into 65% Full Time, 33% Part Time, and 2% Temporary. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $65,477 per year, or $31.5 per hour.

Customer Service Supervisor

PetSuites

Novi, MI • On-site

$14 - $16/hr

Full-time

Medical, Dental, Vision

Re-posted 19 days ago

Job description

Pet Host Lead

(Customer Service Supervisor)

Full-Time | Front Desk Leadership Role

Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Host Lead is the frontline service leader of the resort.

You are responsible for:

Supervising daily front desk operations

Coaching and supporting Pet Hosts

Ensuring service standards are consistently upheld

Driving reservations, promotions, and membership sales

Managing client concerns with professionalism and confidence

Supporting occupancy and revenue optimization

Maintaining lobby safety and presentation

You will work closely with the

General Manager and leadership team to ensure strong service execution and sales performance.

What You'll Do

Leadership & Oversight

Lead front desk operations during your shift

Train and mentor new Hosts

Reinforce service, sales, and documentation standards

Monitor reservation accuracy and revenue opportunities

Step in to resolve escalated client concerns

Hold the team accountable to promotions and membership initiatives

Sales & Client Growth

Conduct tours for prospective clients

Confidently explain daycare, boarding, grooming, and training services

Promote packages, add-on services, and seasonal promotions

Drive membership sign-ups and rebooking

Support occupancy goals during peak and non-peak periods

Identify upsell opportunities that genuinely benefit pets and pet parents

This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.

Client Experience

Oversee check-in and check-out processes

Answer calls, emails, and voicemails promptly

Manage waitlists during peak seasons and maximize room utilization

Maintain relationships with high-value clients

Operational Excellence

Manage and reconcile transactions

Monitor inventory for retail and lobby supplies

Ensure accurate client and pet records

Maintain organized and hazard-free common areas

Coordinate closely with pet care, grooming, and leadership teams

What We're Looking For

We are seeking someone who is:

Experienced in supervising or leading a team (1+ year preferred)

Comfortable with sales conversations and membership promotion

Confident giving tours and explaining service value

Strong in customer service and conflict resolution

Detail-oriented and organized

Professional in both written and verbal communication

Reliable - especially on weekends and holidays

You must be able to:

Work weekends and holidays

Lift up to 60 lbs

Stand for extended periods

Handle dogs of all sizes safely

Maintain composure in high-traffic environments

Animal experience is plus but not required.

Benefits & Perks

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.

Education:no requirementsEmployment Type: FULL_TIME

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