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Service Excellence Manager Jobs in Ontario (NOW HIRING)

DHL

We're seeking a highly motivated and results-oriented Bid Excellence Manager to join our team ... An understanding of a self-service bid tool and RFI database with the ability to manage and ...

GardaWorld

Service Delivery Manager

Kitchener, ON · On-site

CA$63K - CA$70K/yr

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport ...

GardaWorld

Service Delivery Manager

Mississauga, ON

CA$63K - CA$77K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.

GardaWorld

CA$63K - CA$70K/yr

Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport ...

GardaWorld

Service Delivery Manager

Mississauga, ON

CA$63K - CA$77K/yr

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service.

Mace

Project Manager

Toronto, ON · Hybrid

Manage design teams, consultants, and stakeholders, driving collaboration and service excellence. * Management of the contractor through RIBA 5 design to delivery fully coordinated design whilst ...

NAPA Auto Parts

Customer Service Manager

Cambridge, ON · On-site

Send us your resume and join a people-centric company with a reputation of excellence. The Customer Service Manager oversees customer service operations and supports the continuous improvement of ...

FCT

Product Manager, Business Excellence

Oakville, ON · Hybrid

CA$122K - CA$149K/yr

As Product Manager, Business Excellence, you will be responsible for delivering trusted, timely ... Reporting to the Director, Business Excellence & Product Services, this role leads the execution ...

DEX Imaging

Copier Service Manager

Field, ON · On-site

Description DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region ... A collaborative environment where service excellence is a priority * The opportunity to build and ...

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Service Excellence Manager information

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are popular job titles related to Service Excellence Manager jobs in Ontario?

For Service Excellence Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Ontario look for?

The top searched job categories for Service Excellence Manager jobs in Ontario are:

What cities in Ontario are hiring for Service Excellence Manager jobs?

Cities in Ontario with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Operational Excellence Manager

Coca-Cola

Peterborough, ON • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Coca-Cola rating

7.6

Company rating: 7.6 out of 10

Based on 442 frontline employees who took The Breakroom Quiz

140th of 443 rated food and drinks producers

Job description

Job Description Summary:

At TheCocaColaCompany, we are dedicated to refreshing the world and making a difference by delivering loved brands and sustainable solutions to over a billion consumers every day. Our purpose drives innovation, quality, and continuous improvement across every part of our global system. As an Operational Excellence Manager at our Peterborough, Ontario manufacturing facility, you will play a critical role in strengthening our operations by embedding a culture of continuous improvement and process reliability. This role partners across supply chain, production, quality, and operational teams to unlock efficiencies that enable growth, sustainability, and excellence in execution.

You willleverageproven Operational Excellence methodologies, advancedproblemsolvingskills, and a focus onpeople'sdevelopment to enhance productivity, elevate performance, and foster engagement throughout the plant. If you are passionate about applying Lean principles and fostering ahighperformancemindset in afastpaced,consumer drivenenvironment, this is an opportunity to make an immediate and lasting impact within one of the world's most recognizable and respected brands.

WhatYou'llDo for Us

  • Champion the deployment of Lean and Continuous Improvement, andWorld Class Manufacturingacross the Peterborough manufacturing site tocreate sustainable Operational Excellence.

  • Facilitate workshops, Kaizen events, and value stream mapping sessions toidentifyperformance gaps and implement measurable improvements in safety, quality, service, and cost.

  • Lead the development and execution of the site's continuous improvement roadmap aligned with enterprise productivity goals and local operational priorities.

  • Coach and mentor plant associates onproblemsolvingtools, standard work practices, and waste elimination strategies to build team capability and engagement.

  • Collaborate withcrossfunctionalpartners in supply chain, quality, and planning to ensure optimization ofendtoendprocesses and material flows.

  • Utilize data analytics and reporting systems to track performance against key metrics, communicate progress, and escalate barriers that require leadership support.

  • Drive adoption and integration of digital tools and process simplification initiatives to enhance accuracy, efficiency, anddecisionmakingon the shop floor.

  • Partner with the regional Operational Excellence network to share best practices, benchmark processes, and harmonize improvement standards.

  • Ensure all process improvement activities meet compliance, safety, and environmental requirements while supporting sustainabilityobjectivesin manufacturing.

  • Foster an inclusive, collaborative work environment where all associates are encouraged to contribute ideas for continuous improvement.

Requirements & Qualifications

  • Bachelor'sin engineering, Supply Chain, Business,related discipline, orequivalentworkexperience

  • 3+ years of experience in manufacturing or supply chain roles with proven results in Lean, Six Sigma, or similar Operational Excellence methodologies.

  • Formal Lean or Six Sigma certification preferred;demonstratedhandsonapplication of continuous improvement toolsrequired.

  • Familiarity with TPM (Total Productive Maintenance) principles and related performance systemsare stronglypreferred.

  • Practical experiencefacilitatingKaizen events, managingcrossfunctionalprojects, and implementing standard work practices.

  • Advanced data literacy withproficiencyin MS Excel and PowerPoint. Experienceusing analytics platforms for KPI tracking.

  • Exposuredigital manufacturing systems and an understanding of how emerging technologies can accelerate operational improvements.

  • Strong communicationand influence skills with the ability to engage and energize diverse teams at all organizational levels.

  • Knowledge of change management principles and the ability to support cultural transformation initiatives within a plant environment.

  • Continuous learner mindset withdemonstratedcuriosity and resilience in dynamic operational settings.

WhatWe'llDo for You

  • Provide access to global Operational Excellence and Manufacturing Centers of Excellence for insights and best practices.

  • Offer robust professional development and Lean leadership training to strengthen your technical and peopleenablement capabilities.

  • Empower you to lead strategic improvement projects that link directly to business growth, sustainability, and productivity goals.

  • Give you opportunities to partner across functions and regions, expanding your career path within a worldwide organization committed to innovation and excellence.

Skills:

5s (Inactive), Ammonia Refrigeration, Change Management, Continual Improvement Process, Food Safety and Sanitation (Inactive), Good Manufacturing Practices (GMP), Hazard Analysis Critical Control Point (HACCP), ISO 90001, Lean Manufacturing, Microsoft Office, PLC Logic, Production Management, Production Processes, Quality Control (QC), Six Sigma, Standard Operating Procedure (SOP)

Pay Range:

Canada: 104,000 CAD - 127,000 CAD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

Canada

City/Cities:

Peterborough

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

August 25, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Visionto learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

What Coca-Cola employees say

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About Coca-Cola

Sourced by ZipRecruiter

On May 8, 1886, Dr. John Pemberton brought his perfected syrup to Jacobs' Pharmacy in downtown Atlanta where the first glass of Coca‑Cola was poured. From that one iconic drink, we’ve evolved into a total beverage company. More than 2.2 billion servings of our drinks are enjoyed in more than 200 countries and territories each day. We are constantly transforming our portfolio, from reducing added sugar in our drinks to bringing innovative new products to market. We seek to positively impact people’s lives, communities and the planet through water replenishment, packaging recycling, sustainable sourcing practices and carbon emissions reductions across our value chain. Together with our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide. We are committed to offering people more of the drinks they want across a range of categories and sizes while driving sustainable solutions that build resilience into our business and create positive change for the planet.

Industry

Food services and drinking places and food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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