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Service Director Jobs in Ruther Glen, VA (NOW HIRING)

Peraton

State and Local Government Director

Richmond, VA · On-site

$135K - $216K/yr

Provide leadership across technology service delivery, with emphasis on infrastructure operations within an MSI model. * Coordinate performance across multiple suppliers to ensure cohesive ...

Peraton

State and Local Government Director

Richmond, VA · On-site

$135K - $216K/yr

Provide leadership across technology service delivery, with emphasis on infrastructure operations within an MSI model. * Coordinate performance across multiple suppliers to ensure cohesive ...

Colliers

Valuation Services Director

Richmond, VA · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Richmond, VA · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

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Service Director information

See Ruther Glen, VA salary details

$29.1K

$97.9K

$166.4K

How much do service director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service director in Ruther Glen, VA is $97,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $114,400.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

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The most popular types of Service jobs in Ruther Glen, VA are:

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The top searched job categories for Service Director jobs in Ruther Glen, VA are:

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Service Director jobs near you

Regional Service Director

Gulfstream Strategic Placements

Richmond, VA

Full-time

Re-posted 25 days ago

Job description

Construction Regional Service Director position in Richmond, VA This is a permanent, full time position offering a competitive salary and benefits package. Responsibilities: Ensure projects are at or ahead of deadlines. Track construction schedules and budget.

Maintenance inspections throughout the year to meet company standards. Identify and hire the best professionals. Also, mentor and train Assistant Regional Service Managers, field members, vendors, and help them grow within the company.

Ability to attend and manage multiple jobs that are local to Richmond, VA. Or several locations in other states. Physical work that may include: walking, sitting, lifting 40+ pounds, among other tasks.

Build and attain effective, profitable winning bids/margins for all projects. On-time, and under budget, exceed general contractor and building owner requirements Build and maintain relationships with Owners and field members. Coordinate and get pricing of materials from vendors to ensure execution supports compliance with established criteria and specifications of project.

Ensure projects are completed safely following state building, federal laws, and health/safety rules and regulations. Requirements: 4+ years of Residential Property Management field experience working on large residential HVAC and Plumbing projects (multi-family), required to understand blueprints. Bachelor's Degree in Construction, Business Administration, or similar preferred.

Familiar with state building, federal laws, and health/safety rules and regulations.

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About Gulfstream Strategic Placements

Sourced by ZipRecruiter

Gulfstream Strategic Placements, based in Los Angeles, CA, US, is a prominent company specializing in the recruitment and executive search industry. Their area of specialty lies mainly in the construction industry. With a keen eye for talent and a focus on fulfilling employers' talent needs, Gulfstream Strategic Placements is an industry leader connecting various businesses with well-suited, skilled professionals. They take great pride in their long-standing reputation for delivering quality candidates that help businesses thrive.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Corona, CA, US

Year founded

2014

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